Discontinuation of Email Requests – Coming Soon

On August 24th, the Office of Information Technology (OIT) released our new Information Technology Service Management (ITSM) tool.  This tool provides members of the SJU community with a new way of managing technology service requests and provides a customer-facing side of OIT that we have not previously been able to provide.   In an effort…

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IT News: New Ticketing System

Welcome back to Hawk Hill!  We hope your summer was a relaxing one. The Office of Information Technology (OIT) is excited to announce the release of our new IT service management (ITSM) tool which includes our Service Catalog and Knowledge Base!  Over the past year, OIT has been hard at work researching, reviewing, and now…

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Project Management Essentials for the Unofficial Project Manager

On Tuesday, October 13th, Jill Cleary, Director of the Project Management Office will offer Franklin Covey’s Project Management Essentials for the Unofficial Project Manager in the IT Meeting Room (Small Maguire) on the 5th floor of McShain. This workshop is geared towards those of us who’ve found ourselves in the role of Project Manager without…

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Technology Updates to Classroom – Fall 2015

Below is a complete list of summer renovations that took place on campus and technology upgrades: BE 101 & BE 329: revamped from lab to classroom   PO 322 now has installed equipment: projector, Mac, Laptop & HDMI input, Document Camera, and Blu-ray   BE 302 & 303, SC 316, Merion 161, 310, 311, 312 314…

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Repair IT: What is it?

  What is Repair IT? The Repair IT program began in 2014.  If you are an SJU student, the TSC will support any computer you come to campus with, and fix any problem. In the past, we were only able to provide hardware repair support to students enrolled in the SJU Laptop Program.  Now, in…

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IT News – We have a Service Catalog!

The Office of Information Technology (OIT) is excited to announce the release of our new Service Catalog!  We’ve spent about a year working on this project and we are very proud of it. What’s a Service Catalog, you ask? Well, a Service Catalog is a comprehensive, organized collection of all IT related services offered to…

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Critical Security Update from Microsoft

Microsoft released an important security update this morning to address a critical vulnerability in the Internet Explorer browser. This vulnerability could allow an attacker to gain control of your computer.   All users on a Windows computer should install this update right away, whether you use Internet Explorer as your browser or not.  **Please note:…

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With the arrival of Dr. Mark Reed, SJU’s 28th President, you may need to update your Zimbra email address book. Official electronic communication from the President’s Office is sent from the email address president@sju.edu.  As a result of this, you may have the email address “president@sju.edu” associated with Fr. Gillespie (or maybe even Fr. Lannon)…

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