News

Snow Leopard and Windows 7

What is the plan for rolling out Mac Snow Leopard or Windows 7 for SJU-owned computers?

Snow Leopard (Mac 10.6)

We are currently in the testing phase of the Snow Leopard (Mac 10.6) operating system. In order to release Snow Leopard to the community, it must meet specific requirements. This includes compatibility with all university systems, such as Banner, Blackboard, etc.  We will test Snow Leopard with the standard SJU applications and alert the campus of known conflicts, such as Symantec anti-virus for Mac computers.  The Office of Information Technology (OIT) cannot fully support Snow Leopard until these issues are addressed by the software vendors.

Windows 7

We are currently in the testing phase of the Windows 7 operating system. In order to release Windows 7 to the community, it must meet specific requirements. This includes compatibility with all university systems, such as Banner, Blackboard, etc.  We will test Windows 7 with the standard SJU applications and alert the campus of known conflicts, such as problems logging into our SJU domain.  The Office of Information Technology (OIT) cannot fully support Windows 7 until these issues are addressed by the software vendors.

What’s the plan for upgrading campus to the new OS?

This is To Be Determined – specifics will be announced at a later date. Some of our considerations include:

  • Hardware; we will not install a new OS on hardware that cannot support it;
  • Functionality: if there are job-related features in the new OS, an upgrade is more likely to be performed; (Software list to be determined)
  • Availability: upgrades will be done on an ‘as available’ basis, not an ‘as requested’ basis;

Can I buy a new operating system and upgrade my work computer myself?

Absolutely not! This is not permissible and will not be supported. Any systems which are upgraded without permission, will be automatically downgraded to a fully supported operating system, either Mac OS X Leopard (10.5) or Windows XP.

New IT Website Launched

OIT Home Page

OIT Home Page

The Office of Information Technology is happy to announce the preview of our new website at http://www.sju.edu/it. The new website, based on the University’s latest web design, is a streamlined version of the old site with a number of new communication tools.

The new site offers quick access to general information about IT and our services, and houses the gateway to our IT Support Portal where the bulk of our resources exist. Much of the information previously housed on the old site has been moved into the Knowledge Base within the Support Portal. This enables us to keep that information more up-to-date and the capability to target information to you. By logging into the Support Portal, you will get information specific to your needs, including access to any help tickets you’ve submitted, not just generic information that you have to dig through to get what you need.

The new site also includes interfaces with commonly used social networking tools as a way for us to improve our communications with University students, faculty, and staff.

blogs

Blogs

Our new blog site, http://www.sju.edu/blogs/stc, will be used to share technology news with the community. This includes news about SJU-specific technology as well as general technology tips and news for other sources. Plus, you can subscribe to its RSS feed and get the news right in your inbox.

blogs

Twitter

Twitter (http://twitter.com/sjuit) will be used to post the status of campus technology.

blogs

Facebook

And we’ve setup Facebook pages for the Faculty/Staff Helpdesk and the Student Technology Center which have links back to the IT News blog and Twitter for students, faculty, and staff who are want to follow us through their Facebook accounts.

We hope that you find the new site and use of these tools to be helpful in your use of technology on campus.

Thank you!

Got Zimbra?

Registering to be transitioned to Zimbra is easy. To find the “Got Zimbra?” channel:

1. Login to MySJU at my.sju.edu
2. Under the “SJU Today” tab, you will see the “Got Zimbra?” channel in the center.
3. Click the link that says Schedule My Transition to Zimbra

Answer a couple of questions about your current mail setup and the IT department will process your Zimbra switch request.

Reporting an IT problem

As always, if you have any questions or technology problems please contact the Faculty/Staff Help Desk by submitting a ticket through our IT support portal, http://it.sju.edu/, calling the Help Desk at 610-660-2920 or by emailing helpdesk@sju.edu

Faculty members are strongly encouraged to have their students contact the Student Technology Center located in Science Center 129 for information on outages, as well as any technology requests or questions.  The STC is open nights and weekends for the convenience of our students.

Computer Preparations

There are a number of things you can do to help ease your transition back to campus, at least as far as your computer is concerned. Before coming back to campus, you can:

  • Make sure have the latest Windows Updates (PC only) – To make sure your computer is up to date, please visit: http://www.update.microsoft.com/
  • Make sure you have an Active, up-to-date Virus Protection application (PC and Mac). If your computer is in need of virus protection software, please download it from: http://it.sju.edu/downloads/. You will need to log in with your SJU username and password. If you do not know your SJU username and password, please reset it at http://my.sju.edu/