Help Desk Service: Anytime, Anywhere

24×7 Phone Support

We are pleased to announce that the Office of Information Technology now provides Help Desk phone services 24 hours a day, 7 days a week. Through our partnership with Sungard Higher Education, a person is available at any hour of the day to answer your call and assist with basic questions or simple problems, like accessing Blackboard or resetting your password. Just call the main IT Help Desk number 610-660-2920.

Geared primarily toward supporting students and faculty during non-business hours, 24×7 phone services can help with small problems. If they cannot solve the issue over the phone, a ticket will be entered into our system and get routed to a full time staff member to address it during the next business day.

IT Support Portal

Coupled with the IT Support Portal (available at, students, faculty, and all employees of SJU can get access to technical support, technology resources, IT news, and status updates of previous issues and requests reported to the Help Desk anytime, anywhere.

New Login Procedure for Windows 7 Podium Computers

Over the summer, the computers installed in classroom podiums across campus were upgraded to Windows 7 which caused a change in the way users login to the system. By default, Windows 7 will “remember” the previous user of the system and prompt for his or her password. A new user attempting to login will need to switch to his or her account in order to be prompted to enter the appropriate password.

To login to a Windows 7 podium computer with your account, do the following:

  1. Press Ctrl+Alt+Delete
  2. Click the Switch User button displayed below the current user’s name.
  3. Click the Other User button.
  4. Enter your standard SJU username and password into the appropriate fields.
  5. Click the arrow button next to your password to complete the login process.

If you encounter any difficulties logging in, you can contact the IT Help Desk at x2920 and someone will be able to assist.

Blackboard Workshops Offered for Faculty

The following Bb Workshops have been scheduled for September 2011. Additional workshops will be scheduled for October 2011. An e-mail will be sent to faculty once those dates have been set.

Blackboard 9.1 Getting Started

This workshop will provide an overview of Bb 9.1 and will cover the “Student View”, Building course navigation and uploading Content and the Control Panel features.
Upon completing the workshop, attendees will be able to perform basic operations in Bb9.1.
The Bb9.1 “Getting Started” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Thursday, Sep, 22 4:30-6:00
  • Tuesday, Sep, 27 1:00-2:30

Blackboard 9.1 Grade Center

The Blackboard Grade Center is more than just a way to record students’ grades; it is a dynamic and interactive tool.
The Grade Center can record data, monitor student progress and communicate information to students.
Use this valuable tool to help understand student progress and make informed decisions on how to improve educational performance.
The Bb9.1 “Grade Center” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Coming in October

Blackboard 9.1 Bb Wimba

Wimba can be utilized by those instructors that need to communicate with their students online in real time.
Wimba takes Blackboard’s “Virtual Classroom” tool to the next level by adding voice, video, and application sharing
Upon successfully completing this course, attendees will be able to:
Have a general knowledge of  how to communicate with students online using tools in Wimba.
Have a working knowledge of  how to synchronously share content and web sites with students online.
The Bb9.1 “Bb Wimba” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Wednesday, Sep, 7 2:00-3:30
  • Tuesday, Sep, 20 1:00-2:30

Blackboard 9.1 Campus Pack, Blogs and Wiki

This training session will focus on how students can use blogs and wikis to communicate and collaborate in class.  You will learn how to create wiki, blogs, and journals for your students.  You will also learn the appropriate application of each of these tools.
Upon successfully completing this course, attendees will be able to:
Create Blogs, Wiki, and Journals in a Blackboard class space
The Bb9.1 “Campus Pack, Blogs and Wiki” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Coming in October

Blackboard 9.1 Bb Assessment

This workshop provides a hands-on introduction to the assessment function of Blackboard Learn, with a focus on creating and grading tests.
There are five major stages, you will experience a test as a student, you will learn how to create, deploy, and grade assessments.
We will also discuss best practices in online assessment, and explore how statistics can help evaluate the effectiveness of assessments.
The Bb9.1 “Bb Assessment” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Monday, Sep, 26 11:00-12:30
  • Wednesday, Sep, 28 2:00-3:30

To register for any of the above workshops, contact Al Labonis at

Microsoft Office 2010 Training

The Office of Information Technology is currently offering workshops detailing the new features of the latest version of Microsoft’s Office Suite for Windows-based PCs, Office 2010. These workshops are geared toward experienced MS Office users and highlight the differences between Office 2010 and the previous version,Office 2007.

Each 90 minute workshop will cover a single Office 2010 application (Word, Excel, Powerpoint, and Access) and give participants enough understanding to be productive with the new version.

To register for one of these workshops, see the new Employee Training channel (shown below) on the School Services tab of MySJU.

Employee Training

If you have any questions, please contact Ben Jezierski, IT Training Coordinator at or by phone at 610-660-3386.

NEW Wireless Setup

*NEW* Wireless Network Access

In order to simplify the process of connecting to our campus wireless, we have implemented a new product called Xpress Connect. We worked over the course of the summer to get this product installed across campus. It can be used to setup the “sjuwireless” network on your Windows and Mac computers, iPhone, iPad, and various other devices.

In order to use this product when you are on campus, first connect to “sjuwireless-setup.” This will guide you through a short step by step process that will automatically connect you to “sjuwireless” after you enter your SJU username and password. For detailed instructions on how to use Xpress Connect, please go to and click on the “SJU Wireless” link under Popular Topics.

Wireless network access is now available in all of the following locations on campus:

• All Residence Centers, Campus Houses, and University Apartments & Townhouses, Pennbrook (Lancaster Court has a Non-SJU wireless network)
• Main Campus: Barbelin/Lonergan, Barry, Bellarmine, Campion, Drexel Library, Mandeville, Post, Science Center, Ramsay Basketball Center, Hagan Arena, Field House (limited), Wolfington, The Chapel of Saint Joseph, Boland, St Thomas, Claver, Bronstein, Bronstein Annex, Regis Hall (limited), Regis Annex (limited), and Mossbaum
• City Ave 175, 183, 215 and 219, University Press 195 and 225
• Maguire Campus: Connelly Hall, Duperreault Hall, Quinn Hall, Nicoletti Music Studio, O’Pake Sports Complex, Campus Commons, Gabrielle Hall, Merion Hall, and Fine Arts East
• Cosi (located in the Hawks’ Landing), Starbucks, ROTC, The SJU Bookstore

SPAM ALERT: Friday July 22nd, 2011

Several members of the university community have received this SPAM email. I have BOLDED the out of the ordinary points in the email that are good indicators that it is SPAM.


From: <– NOT the hdstaff email alias OR SJU staff member
Date: July 22, 2011 7:03:40 AM EDT
To: undisclosed-recipients:;
Subject: Webmaster Administrator <– NOT the standard Subject line (IT ALERT:)
Due to the large amount of spam mails we receive daily from our message center administration.

We have reset your mailbox server to serve you better and consistently by clicking the link below and fill out the necessary details:

LINK REMOVED <– NOT an SJU related link

Thank you for your cooperation. <– NOT the standard Helpdesk Signature
Webmaster Administrator
VALTEAU Dominique. <– NOT an SJU staff member

New Mac OS: 10.7 Lion

The Saint Joseph’s University Office of Information Technology is asking employees not to purchase the upcoming Mac OS X 10.7 (Lion) operating system for university-owned computers. Testing must be performed to ensure standard university software will work with OS X 10.7. Once a Managed Mac OS X 10.7 (Lion) image is verified and tested, a deployment strategy will be implemented and communicated to campus.