News

SJU Mobile is Here!

Each academic year, the Office of Information Technology (OIT) works closely with the University Student Senate in order to understand the technology needs of our students.  We rely on all of you to bring forth technology concerns or innovations that you want to see implemented.

During the 2016 academic year, you made us aware of a need for a mobile application.  We are so excited to announce the official launch of SJU Mobile: an app now available on both iOS and Android.  We are proud that YOU, our students, were the driving force behind this innovation at SJU!

Visit sju.edu/app to download now!

What will I find in the app?

  • Athletics – Keep up to date with all Hawks news, schedules and scores
  • Bookstore – purchase your textbooks and fan gear
  • Courses –  Full access to your Blackboard courses
  • Dining – Browse today’s cafe menu, or order directly from your phone
  • Directories – find contact information for individuals and departments
  • Emergency – Access emergency contact information and file reports
  • Events – Find out what’s happening on Hawk Hill
  • Maps and Directions – Get directions from one point on campus to another
  • Shuttle – Track the University shuttles in real-time
  • Social – Follow several different University social media accounts in one place
  • What’s Open When – See what’s open around campus right now

Windows 10 – Official SJU Release

For the past six years, SJU’s Office of Information Technology (OIT) has been installing Windows 7 on all new PCs.   Since Windows 10 was released in 2015, OIT has been hard at work testing and evaluating the operating system.  At this time, we are prepared to deploy Windows 10 on employee computers.

Beginning on March 30th, 2017, newly-deployed Windows machines for SJU faculty and staff will have several key changes–the most important of which will be that they will come with Windows 10.

** Windows 10 will only be installed on new computers ordered for Faculty and Staff.  We will not be accepting requests to upgrade existing computers at this time.  We plan to work on upgrading labs around campus during the Summer 2017 and then publish a schedule for Faculty and Staff upgrades beginning in the Fall 2017.**

Additional software changes include:

  • Microsoft Office 2016 (replaces Microsoft Office 2010)
  • Microsoft Edge Web Browser (in addition to Chrome, Firefox, and Internet Explorer)
  • Built in Windows 10 applications like “Calculator”, “Photos”, “3D Builder”, and other utilities.

As with Windows 7, the process of receiving a new Windows 10 computer will involve a data transfer.  This means that on the day that you schedule your installation, a technician from OIT will perform a data transfer from the old computer (typically Windows 7) to the new computer (Windows 10).  In this respect, the process of receiving a new Windows 10 computer is identical to the old process.  There is no change in the process of ordering, installing the computer, or transferring the data.

For the most part, and with surprisingly few exceptions, software applications that work on Windows 7, also work on Windows 10.  University-wide software that is purchased and installed by OIT has been evaluated thoroughly and is confirmed to work with Windows 10.  OIT cannot guarantee that software installed directly by the user will be compatible.  If you discover that an application you have downloaded and installed without the assistance of OIT does not work with Windows 10, you will need to reach out to the software vendor to determine the correct course of action.

Windows 7 security updates will be supported by Microsoft until at least 2020. This means that when our computer replacement cycle completes, our conversion to Windows 10 will coincide with Microsoft’s stated end-of-support date for Windows 7.

If you have any questions about Windows 10, please contact the TSC.

Blackboard Collaborare Ultra: January Update

Blackboard Collaborate is Saint Joseph’s University’s web conferencing system accessible through Blackboard Learn. Collaborate ultra is updated monthly to improve the teaching and learning experience. In this release we are excited to introduce persistent content.

  • You can now enjoy the benefits of WebRTC using your Firefox® browser. This mean that all Firefox® users will experience audio and video improvements and moderators will also benefit from desktop and application sharing.
  • You can now host sessions that have up to 250 participants attending.
  • The recording player now has the same look and feel as your Collaborate session. We’ve updated the interface to make it easier to use and more accessible.

For a complete list of updates and changes, please review our Collaborate with the Ultra experience January update feature brief.

When will the update take place?

Blackboard will be releasing the Collaborate with the Ultra experience January update on December 28th,  2016.

  • All Collaborate Ultra users will be updated on Wednesday, December 28th, 2016

How will users access this release?

Faculty and students will automatically have access to the August update after the upgrade.

What supporting resources are available?

To help you, new documentation and knowledge base articles will be published on the day of the release.

 

Collaborate Ultra Update – 9/10

Blackboard Collaborate is Saint Joseph’s University’s web conferencing system accessible through Blackboard Learn(https://learn.sju.edu). Collaborate ultra is updated monthly to improve the teaching and learning experience. In this release we are excited to introduce persistent content!
  • Persistent Content: After creating a session, moderators can open it any time and load the files they want to share. These files stay in the session until deleted by a moderator. Load them once and reuse them as often as you want.
For a complete list of updates and changes, please review the Collaborate with the Ultra experience September update features article.
When will the update take place?
Blackboard will be releasing the Collaborate with the Ultra experience September update on September 10, 2016.
  • All Collaborate Ultra users will be updated on Saturday, September 10, 2016
How will users access this release?
Faculty and students will automatically have access to the August update after the upgrade.
What supporting resources are available?
To help you, new documentation and knowledge base articles will be published on the day of the release.
September Update Feature Brief (Available Now)
Updated Collaborate with the Ultra experience help documentation (Available September 10, 2016)

Welcome Back to the Nest Fellow Hawks

Welcome back to campus for the start of the new school year!

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As you begin to settle back into campus life (or enjoy it for the first time!) and start to accept that you will not have your mom’s homemade cooking again until Fall Break, here is some information for you to read to get your mind off of home.

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Below is some standard information that all students should be aware of whether you are a freshman, transfer student, or going into your final year. If you need help with understanding any of the below information, please visit our KnowledgeBase**.  You will need to login with your SJU username and password.

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Wireless

For instructions on connecting to the campus wireless (sjuwireless) click on the following  link. When connecting to the campus wireless you will need both your SJU username (example: ab123456) and password. Once you connect to the wireless network you will have access to it from anywhere on campus. For the fastest speed it is best to connect an Ethernet cable while using it in dorm rooms.

Office 365

If you have not yet downloaded Office 365 or wish to add another device click here. Every student has five downloads of Office 365.  This allows you to have Office 365 on your laptop, desktop, and iPad if you wish.

Printing

When printing on campus you can use either Mobile Print, or printing from a campus computer.

Here is how to use Mobile Print

  1. Using your SJU email account, send an email containing the document as an attachment to mobileprint@sju.edu
  2. Go to the lab nearest to you and locate an open printer.
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print.

Mobile Print Locations

  • DMZ (Digital Media Zone) – P1 which is located on the 2nd floor of the PLC
  • Merion – P1 which is located in Merion Hall room 151 print center on Maguire campus
  • Campion – P1 which is located in the Campion 3rd floor computer lab
  • Perch – BW which is located in the Perch
  • PLC (Post Learning Commons) – BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC 1st             floor computer lab
  • PLC – Color1 which is the color printer located in the PLC first floor computer lab
  • Drexel Library – BW which is located on the first floor of the Drexel Library
  • PLC – Color2 which is the color printer located on the first floor of the Drexel Library

The KnowledgeBase
A great tool that is at the hands of both students and faculty is the Knowledge Base. The Knowledge Base is a website that has articles that answer a variety of questions that you may have concerning technology. If you need help connecting to wireless or accessing The Nest, you can visit our KnowledgeBase and look to see step-by-step instructions on how to set things up.

Asking for Help
When the KnowledgeBase doesn’t help you entirely you can submit a service request for the IT department to look at and give you further instructions for solving the problem. To submit a service request, you can visit our IT Support Portal.  Once on the homepage click on the Submit a Ticket button on the left hand side and you will be brought to a page where you can create your ticket. Once you have submitted your ticket IT will look at it and figure out the best course of action to take to help you solve your problem.

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Gaming/Smart TV’s
A new addition has been added this year to make setting up your gaming system, Smart TV, Apple TV, Roku, Amazon Firestick, or Chromecast easier to set up. To add one of these to the wireless system click on the following linkThis link will bring you to a page where you will be asked for your SJU username and password, then you will be brought to a page where you will be given the password for your device.

PLEASE NOTE: EACH DEVICE NEEDS ITS OWN PASSWORD

You will have to go through this process each time you want to add a device to the network. For example, if you have an Xbox, a Wii, and a Apple TV you will have to go through this process three times. The network that you will be adding your devices to is sjudpsk.

The TSC hopes that everyone has a smooth and successful academic year. If you need any help with setting up laptops, phones, gaming systems, or have any technology question please stop by or call. We are located in the Science Center 129. Calls can be made to (610)-660-2920.

Move-in Weekend

Welcome back to Hawk Hill for the 2016-2017 school year!

As you prepare to settle back onto campus there are a few technology things you should know to make your move in run smoothly. Move-in-Weekend is hectic so come prepared. If you need help with wireless or adding Office 365, or need to know how to set up wireless for gaming systems and Smart TV’s please read this article.

The TSC will be open during Move-In-Weekend from 9am-7pm on both Saturday and Sunday.

Here are some quick things that may help answer some questions you may have during move in weekend.

Wireless

When connecting to the campus wireless (sjuwireless) click on the following link. When connecting to the campus wireless you will need both your student login (ab123456) and password. Once you connect to the wireless network you will have access to it from anywhere on campus. For the fastest speed it is best to connect an Ethernet cable while using it in dorm rooms.

 

Office 365

If you have not yet downloaded Office 365 or wish to add another device click here. Every student has five downloads of Office 365. This allows you to have Office 365 on your laptop, desktop, and iPad if you wish. Once you login you will the pop-up shown below. Hit cancel.

Printing

When printing on campus you can use either Mobile Print, or printing from a campus computer.

Here is how to use Mobile Print

  1. Using your SJU email account, send an email containing the document as an attachment to mobileprint@sju.edu
  2. Go to the lab nearest to you and locate an open printer.
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print.

Mobile Print Locations

  • DMZ (Digital Media Zone) – P1 which is located on the 2nd floor of the PLC
  • Merion – P1 which is located in Merion Hall room 151 print center on Maguire campus
  • Campion – P1 which is located in the Campion 3rd floor computer lab
  • Perch – BW which is located in the Perch
  • PLC (Post Learning Commons) – BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC 1st             floor computer lab
  • PLC – Color1 which is the color printer located in the PLC first floor computer lab
  • Drexel Library – BW which is located on the first floor of the Drexel Library
  • PLC – Color2 which is the color printer located on the first floor of the Drexel Library

The KnowledgeBase
A great tool that is at the hands of both students and faculty is the Knowledge Base. The Knowledge Base is a website that has articles that answer a variety of questions that you may have concerning technology. If you need help connecting to WiFi or accessing The Nest, you can visit The Knowledge Base and look to see step by step instructions on how to set things up.

Submitting Tickets
When the KnowledgeBase doesn’t help you entirely you can submit a ticket for the IT department to look at and give you further instructions for solving the problem. To submit a ticket, you can click on this link which will bring you to the Information Technology Support Portal. Once on the homepage click on the submit ticket button on the left hand side and you will be brought to a page where you can create your ticket. Once you have submitted your ticket IT will look at it and figure out the best course of action to take to help you solve your problem.

Gaming/Smart TV’s
A new addition has been added this year to make setting up your gaming system, Smart TV, Apple TV, Roku, Amazon Firestick, or Chromecast easier to set up. To add one of these to the wireless system click on the following linkThis link will bring you to a page where you will be asked for your SJU username and password, then you will be brought to a page where you will be given the password for your device.

PLEASE NOTE: EACH DEVICE NEEDS ITS OWN PASSWORD

You will have to go through this process each time you want to add a device to the network. For example, if you have an Xbox, a Wii, and a Apple TV you will have to go through this process three times. The network that you will be adding your devices to is sjudpsk.

The TSC hopes that everyone has a smooth and successful academic year. If you need any help with setting up laptops, phones, gaming systems, or have any technology question please stop by or call. We are located in the Science Center 129. Calls can be made to (610)-660-2920.

Everyone here at the TSC hopes that you have a smooth and successful Move-In-Weekend. If you need any help with setting up laptops, phones, gaming systems, or have any technology question please stop by or call. We are located in the Science Center 129. Calls can be made to (610)-660-2920.

Summer 2016 – Collaborate Updates

A new Java-free version of Blackboard Collaborate is available Now.  Classified as the “Ultra Experience,” this release of Bb Collaborate uses the web browser as the delivery format for virtual classrooms, meetings, and other engagement opportunities.
 
Bb Collaborate Ultra provides:
  •  A clutter-free, intuitive interface
  • Crisp audio & hi-definition video
  • Dynamic adjustments according to bandwidth and network access
  • New roles:
    • Captioner, which allows faculty to provide accessible alternatives to audio content for participants who are deaf and hard of hearing, as well as for participants whose native language is different from the moderator’s
  • Participant, which allow students to present without giving them full moderator privileges
  • A basic whiteboard
  • Image, PDF, and PowerPoint sharing
  • Desktop Sharing
  • Breakout Rooms
  • Polling Tool
  • learn about how to use this new tool.
Contact the Technical Support Center to schedule a time to  learn more about how to use this new tool.

See below for the differences the old version and Ultra.

Differences between Blackboard Collaborate Ultra and Collaborate Classic

Bb Collaborate Classic
Bb Collaborate Ultra
  • Requires Java and periodic application updates
  • Supports whiteboard, app/desktop sharing, web tours
  • Recordings are accessible in Blackboard Learn. They are in Java format, but can be converted to MP4
  • Room capacity supports up to 1,000 participants
  • Sessions can be scheduled in Blackboard Learn
  • The Chrome browser provides the best experience with WebRTC (Web Real-Time Communication)
  • A specific Chrome extension is required for desktop/app sharing in a session
  • Recordings: Moderators can record their sessions and share them.
  • Recordings are supported as streaming MP4s.
  • Recordings only contain the primary content/video and audio. Chat and participant lists are not currently recorded.
  • Collaborate Ultra’s room capacity is currently limited to 125 users.
  • Scheduling tools are not yet available in the Bb Learn interface.

New Transfer Student? Read on!

The article below was written by our newest TSC Student Technician, Caroline Beaupre. Caroline blog photois an incoming transfer student from Duquesne University who is majoring in Business Intelligence and Analytic’s.

Caroline started at the TSC in July and we couldn’t do what we do without her!

 

Welcome to Hawk Hill!

As a fellow transfer student I understand the amount of stress and unease that you all might be going through. Don’t be nervous about being at a new school, you made a great choice to continue your academic career here at Saint Joseph’s University. Coming to a new school can be frightening because you don’t know all the in’s and outs of campus. In due time you will soon find yourselves embedded in the SJU campus life.

There are likely tons of questions you have that have not yet been answered. These could range from how to log into the nest, to how your Hawk Card works, and how to hook up smart TV’s on campus. Let us help you in getting the hang of a new campus and new student life!

Hawk Card Information

Your Hawk Card is very important in your everyday here on Hawk Hill as it is vital for accessing campus services. Make sure to carry your Card at all times! This Card is crucial to being able to move around campus, as well as eat, print, access your dorm room, and buy things around campus.  It is highly suggested to put it on a lanyard, or in your wallet so that you know it will always be on you. Hawk Cash is cashless, prepaid spending account on your Hawk Card that is accepted on and around the Saint Joseph’s University campus. You must add value to your account before using Hawk Cash to make purchases and have suffice value available in your account to pay for each transaction. Every time you use your Hawk Cash account, the amount of the transaction will be deducted from your account and you may not spend more value then you have. Unused balances roll over semester to semester and year to year.

How do I get my Hawk Card?

Students will receive their new Hawk Card when checking into their residential buildings. Otherwise, cards are issued and distribute at the Office of Public Safety & Security located in Barbelin Room 13.

What if I lose my Hawk Card?

Immediately report a lost or stolen card to the Office of Public Safety & Security at 610-660-1111. To deactivate your Hawk Cash account, call 1-866-341-0101. Replacement cards are issued at the Office of Public Safety, a fee of $20 will be charged to replace your card.

What is my Hawk Cash Number?

Your 16-digit Hawk Cash number is located on the front of your Hawk Card and uniquely your prepaid spending account.

Where the Hawk Card is Accepted

Your Hawk Card is located at many local grocery stores, drug stores, and restaurants. For a full list of accepting locations, click here.

 

Gmail

How to setup my SJU Gmail in Mac Mail

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How to setup my SJU Gmail in Outlook

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How to setup my SJU Gmail on an iPad/iPhone

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Campus Wireless

Saint Joseph’s University offers free Wi-Fi on campus and in all residence halls. To learn how to add wireless to either your computers or phone clink on this link.

 

Smart TV’s

One of the benefits of living on campus is that you are able to use a Smart TV! This is something very unique that Saint Joseph’ offers its students. 

  • Smart TV
  • Apple TV
  • Roku
  • Amazon Firestick
  • Chromecast
  • Gaming Console

Please go to this link to request a password for our DPSK wireless network.

Quick Facts:

  • The TSC is located in Science Center 129, this is where you can get answers about all technology related issues.
  • The TSC offers a service called “Repair IT” for all students, whether you have purchased your computer through the SJU Laptop Program or not. More information on this can be found here
  • If you need to connect a device other than a computer (gaming console, smart TV, ect) to the wireless network, you will need a special password that can be requested here.
  • Students can print from their own devices to the public printers, and pick up their print jobs at their convenience by swiping the SJU ID
  • If you forgot your username of password, click here.
  • Residence halls are fully equipped with wireless, however we do not provide support or allow wireless printing on campus for security reasons. If you plan to bring a wireless printer to campus you will need to plug it in using a USB cable.

TSC Information

The TSC offers convenient walk in hours during the Fall and Spring semesters and modified hours during the Summer sessions. 

Fall and Spring

Monday – Thursday:         7:30am – 7:00pm
Friday:                              7:30am – 5:00pm
Saturday – Sunday:          12:00pm – 4:00pm

Summer

Monday – Thursday:         7:30am – 7:00pm
Friday:                              7:30am – 5:00pm

For assistance after walk in hours, call the TSC at 610-660-2920.  We have technicians standing by to assist you with your technology needs.