News

February Lynda.com Licenses now available!

In order to offer continuing technical support, we’d like to announce that we’ve recently purchased a limited number of licenses from Lynda.com, a recognized provider of online training. These licenses are available on a first-come, first-served basis, and will provide you with full access to Lynda.com’s library of online training material for a one-month period free of charge. At the end of that time, your license will expire. You may, however, request another license anytime thereafter.

In order to request a license to access to http://www.lynda.com/, please email Ben Jezierski, IT Training Coordinator at bjeziers@sju.edu.

You will receive instructions for accessing the online training material shortly after submitting your request.

Please refer to the School Services Tab on MySJU for a list of IT Training workshops we’re currently offering. We welcome your comments and look forward to providing you with additional opportunities for training in the future.  Additional information on this topic can be found on our Facebook page http://www.facebook.com/SJUTSC.

Welcome Back, Students!

Hello Hawks! Welcome back to SJU. We hope you had a wonderful winter break.

During move-in Sunday, January 13th, the TSC will have extended walk-in hours in SC129 to assist with technology issues such as setting up wireless, viruses or spyware, hardware or setting up email on the new device you received for Christmas.
Our hours on Sunday, January 13th, will be 9:00am-7:00pm.

Throughout the Spring 2013 Semester, our walk-in hours will be:
Monday – Thursday 7:30am-9:30pm
Friday 7:30am-5:00pm
Saturday – Sunday 11:00am – 5:00pm

We are also available to Faculty, Staff and Students via email and phone. Our email address is techhelp@sju.edu.  Our 24/7 phone support can be reached at 610-660-2920.

In addition, we are pleased to announce that beginning on February 6th, the TSC will offer walk-in hours for Technology Training. Our trainer, Ben Jezierski, will be available every Wednesday from 4pm – 6pm in SC129.

Information and updates from the TSC are always available on our Facebook www.facebook.com/SJUTSC and Twitter @sjuit.

We wish you all a successful semester!

Windows 8 at SJU

At this time, we are in the process of testing Windows 8.  We will continue to install and support Windows 7 on all SJU owned machines.  For faculty and staff making personal computer purchases, please be aware that not all SJU services currently work with Windows 8.  If you are making a personal computer purchase, we recommend that you purchase Windows 8 Professional or Enterprise.  We do not recommend Windows RT if you use your personal computer for SJU related business.  One particular drawback to Windows RT is the use of Zimbra web.  Zmail.sju.edu will not load in its default Advanced Version.  Instead, you will have to choose the Standard Version with limited functionality.

Additional applications that will not work with Windows 8 at this time include:

ZCO (Zimbra Connector to Outlook).  If you are an employee using Outlook, you use this application

Secure Remote

Banner (Windows RT)

We will keep the university posted as to the progress of our testing.

 

Holiday Technology Support

The  Technology Service Center would like to remind you to turn off unnecessary equipment such as printers and computers that you do not remotely connect to over the holiday break.

The TSC will be closed to walk-in service while the University is closed from December 22nd through January 1st.  We will continue to have 24/7 phone support at 610-660-2920 during this time.  Our office will reopen for business on January 2nd.

Our hours when we return to campus on January 2nd and throughout the Spring semester will be:

·         Monday – Thursday 7:30AM-9:30PM

·         Friday 7:30AM – 5:00PM
Thank you and have a wonderful holiday!

 

Lynda.com Licenses available for December

In order to offer continuing technical support, we’d like to announce that we’ve recently purchased a limited number of licenses from Lynda.com, a recognized provider of online training. These licenses are available on a first-come, first-served basis, and will provide you with full access to Lynda.com’s library of online training material for a one-month period free of charge. At the end of that time, your license will expire. You may, however, request another license anytime thereafter.

In order to request a license to access to http://www.lynda.com/, please email Ben Jezierski, IT Training Coordinator at bjeziers@sju.edu.

You will receive instructions for accessing the online training material shortly after submitting your request.

Please refer to the School Services Tab on MySJU for a list of IT Training workshops we’re currently offering. We welcome your comments and look forward to providing you with additional opportunities for training in the future.  Additional information on this topic can be found on our blog at our Facebook page http://www.facebook.com/SJUTSC.

National Cyber Security Awareness Month Presentation

October was National Cyber Security Awareness Month (NCSAM). Sponsored by the National Cyber Security Division within the Department of Homeland Security, the National Cyber Security Alliance has, since its inception in 2004, promoted educating the public about cyber security threats, how to recognize and prevent them, and how to remain safe while online.

Due to weather considerations, last month’s presentation, “Cyber Security: Protecting Your Data – Protecting Yourself” was cancelled. In order to promote the issue Cyber Security awareness here at SJU, We will offer three make-up sessions of the presentation on the following dates and times:

  • Thursday, November 29th from 3:00PM – 4:00PM : North Lounge, Campion
  • Tuesday, December 11th: 12:00PM – 1:00PM: Banquet Hall North, Campion
  • Wednesday, December 12th from 3:00 PM – 4:00 PM: North Lounge, Campion

Light refreshments will be served.

If you have any questions, please contact the SJU Technology Service Center at techhelp@sju.edu or Ben Jezierski, IT Training Coordinator at bjeziers@sju.edu. Additional information on this topic can be found on our blog at http://sites.sju.edu/oit/ and our Facebook page http://www.facebook.com/SJUTSC.

Information Technology Open Forum

In our continuing effort to engage and enhance communications with the SJU community, the Office of Information Technology will be holding two open forums later this month. At these forums, IT will present an update on technology projects, services, and other activities, a “State of IT” if you will, as well as answer any questions or address any topics you might have.

These two forums will be held at the following dates and times:

– Tuesday, November 27 from 3:00 – 5:00PM (5th floor McShain – Large Maguire Meeting Room)
– Thursday, November 29 from 11:30AM – 1:30PM (Wolfington Teletorium)

If you are interested in attending one of the forums, please RSVP using the link below by Wednesday, November 21, so that we can plan appropriately.

RSVP Link: http://www.sju.edu/it/openforum/rsvp

Blackboard Grade Center Issues

As of this morning, we are still actively working with Blackboard support to resolve an issue with the Grade Center.

Information on the “Save and Next” Grade Center issue:

In Blackboard, instructors are getting the following error message after clicking the ‘Save & Next’ button in Grade Center:
“An error occurred. Contact the System Administrator.
For reference, the Error ID is e4724328-305e-43de-b248-edf408f4b41c.”

In the Blackboard Pilot, instructors are getting the following error message after clicking the ‘Save & Next’ button in Grade Center:
“The requested page could not be displayed. Please try again. If this continues, please contact your system administrator for assistance.”

Thank you for your patience as we work to resolve this issue as quickly as possible.

Cyber Security Presentation Rescheduled

October was National Cyber Security Awareness Month (NCSAM). Sponsored by the National Cyber Security Division within the Department of Homeland Security, the National Cyber Security Alliance has, since its inception in 2004, promoted educating the public about cyber security threats, how to recognize and prevent them, and how to remain safe while online.

Due to weather considerations, last month’s presentation, “Cyber Security: Protecting Your Data – Protecting Yourself” was cancelledIn order to promote the issue Cyber Security awareness here at SJU,  we will offer two make-up sessions of the presentation in the North Lounge at Campion on the following dates and times:

  • Thursday, November 29th from 3:00PM – 4:00PM
  • Wednesday, December 12th from 3:00 PM – 4:00 PM

Light refreshments will be served.

If you have any questions, please contact the SJU Technology Service Center at techhelp@sju.edu or Ben Jezierski, IT Training Coordinator at bjeziers@sju.edu. Additional information on this topic can be found on our Facebook page http://www.facebook.com/SJUTSC.