News

TSC & Media Services Spring Break Hours

During the week of Spring Break, the TSC hours are as follows:

Saturday, March 2 – Sunday, March 3 – CLOSED
Monday, March 4 – Friday, March 8 – 7:30AM – 5:00PM
Saturday, March 9 – CLOSED
Sunday, March 10 – 11:00AM – 5:00PM

Media Services:

Saturday, March 2 – Sunday, March 3 – CLOSED
Monday, March 4 – Friday, March 8 – 8:00AM – 5:00PM
Saturday, March 9 – Sunday, March 10 – CLOSED

You can always  reach us for support at 610-660-2920 or techhelp@sju.edu.

Have a wonderful, relaxing Spring Break!

Google Apps for Education

In August, we transitioned student email to Gmail and the response has been great.  We are excited to announce that during Spring Break, we will be releasing Google Apps for Education to our students.

When you return to SJU on March 11th, you can now look forward to Google Drive, Google Sites, and Google Talk.

  • Google Drive is a free service that once installed on your PC, allows you store all your files including documents, photos, videos and Google Docs online and access them anywhere. Google Drive is now the home of Google Docs.
  • Google Sites enables users to make information accessible to people who need quick, up-to-date access. With Google Sites, people can work together on a Site to add file attachments, information from other Google applications (Google Docs, Google Calendar, YouTube, etc.), and can also add new free-form content.
  • Google Talk is an instant messaging service that provides both text and voice communication.

Stay tuned for more information about Google Apps!

Planned Outage: Network Services in Barbelin

Network Services will be unavailable on the ground and 1st floors of Barbelin on Friday, February 15th, from 7am-8am while we upgrade equipment.  Services effected include: Email, Internet, Blackboard, Banner, file and print sharing, etc.

Please contact the TSC with any questions or concerns.

Banner INB Upgrade and required Java Update

On Sunday, we upgraded Banner INB. This upgrade will require an update to Java on your computer.  See below for instructions for upgrading Java on your PC or Mac.

To access the upgraded version of Banner INB, please go to MySJU – School Services – Banner System – Banner Production (New)

If you have any questions regarding the upgrade of Banner or Java, please contact the TSC.

— Install Java 6 update 37 on your PC

To access the L drive: Go to Start – Run – type in \\sju_fs2\banner and hit Enter

Copy L:\INB\ Java6_37update.exe to your Desktop

Double click Java6_37update.exe

Allow the script to finish running.

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** CHECK WEB BROWSER VERSION **

Recommendation: Use Internet Explorer 7 or 8

Fully supported web browsers for PROD INB are Internet Explorer 7 and 8, Firefox 3.6

Fully supported web browsers for PPNX INB are Internet Explorer 7, 8 and 9, Firefox 3.6

Banner 8 INB is not supported on Chrome

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— Connect to Banner on New Servers

PROD INB

MySJU / Log in to MySJU / School Services / Banner System / Banner Production (New)

PPNX INB

MySJU / Log in to MySJU / School Services / Banner System / Banner Pre-Production

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— 3 Java Security Warning Windows Pop Up When Access Banner INB

There will be 3 Java Security Warning Windows pop up first access Banner INB on a PC.

javasec1

Please check box “Always trust content from this publisher” on all 3 pop up windows as below so next time when you access same Banner INB on same PC, you will not get these windows again.

Banner INB will now work for Internet Explorer 7 or 8

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** Firefox Users **

If you have problem connecting to Banner INB on new servers, click “Tools” tab and then click “Add-ons”. Make sure that “Java™ Platform SE 6 U37 6.0.370.6” shows “Disable”.

You might also need to click “Get Add-ons”, then click  and click “Check for Upgrades”.

Windows 7 :

win71

win72

 

 

 

Windows XP

 

winxp1

 

winxp2

Mac  

— Install Java 7.13 on your Mac

Go to java.com and click Free Java Download.  You will be instructed on the following to “Agree and Start Free Download” the Recommended Version 7 Update 13

** CHECK WEB BROWSER VERSION**

The current browser versions are Firefox 18 and Safari 6.  These are the fully supported browsers for Banner 8 INB on a Mac

— Connect to Banner on New Servers

PROD INB

MySJU / Log in to MySJU / School Services / Banner System / Banner Production (New)

PPNX INB

MySJU / Log in to MySJU / School Services / Banner System / Banner Pre-Production

— 2 Java Security Warning Windows Pop Up When Access Banner INB

There will be 2 Java Security Warning Windows when you access Banner INB on your Mac

Please click “I accept the risk and want to run this application”

 

mac1

 

 

Click “No” when prompted to Block potentially unsafe components

mac2

Adobe Emergency Flash Player Upgrade

In order to address a vulnerability, Adobe has released an emergency upgrade to Flash. To install the upgrade, go to http://get.adobe.com/flashplayer/.

More information on this topic can be found at http://threatpost.com/en_us/blogs/emergency-adobe-flash-player-patched-fix-pair-zero-days-02081

IT Outage: Wireless – Tomorrow

On Friday, February 8th, from 6am-7am, the wireless will be unavailable in your building.  At this time, we will be upgrading the wireless software. No other services will be impacted by this outage.

If you have any questions, please contact the TSC.

Media Services Hours and Location Update

Beginning Monday, February 4th, the Media Services’ office, located in B/L 34 will no longer remain open until 10pm and will close, instead, at 7pm.  The Merion Hall office will remain open until 10pm to handle any campus events or problems that may arise.  In the future, all equipment check-outs will take place at the Merion Hall office.  More information to follow as office renovations take place.
Our new hours of operations are:
B/L 34
Monday-Thursday: 8am to 7pm
                     Friday: 8am to 5pm
                Saturday: 8am to 4pm
Merion Hall
Monday-Thursday: 8am to 10pm
                     Friday: 8am to 5pm