News

IT Outage: Banner PROD INB and SSB 8/3 – 8/4

From Saturday, August 3rd at 6:00am until Sunday, August 4th at 8:00am, Banner PROD INB and SSB will be unavailable while we perform an upgrade.

 

What are Banner INB and SSB?

–          INB is short for “Internet Native Banner” and refers to the back-end of Banner that is most widely used by administrative staff to manage their data. Offices such as Financial Affairs, Development, and Enrollment Management, just to name a few, have many staff members accessing Banner INB constantly to manage institutional data.

The majority of faculty and staff do not access Banner INB, but use another form of Banner known as Self-Service Banner, or SSB, which is accessible through the Administrative Services section of MySJU.  When you enter students’ final grades, perform a budget query, submit or approve leave reports, or check your pay stub, you are using SSB.

If you have any questions or concerns about this outage, please contact the TSC.

IT Outages: Week of July 22

This week we have two planned outages on campus that may impact you. On Thursday, July 25th, from 7-8am the first floor of Merion Hall will have a total network outage (all classrooms and offices). At this time, we are adding additional hardware to increase network capacity in this location.

On Friday, July 26th, from 6:00am – 9:00am, the wireless network will be intermittently unavailable in the following campus locations while we perform upgrades:

Alumni House
Barry Hall
Berwick
Barbelin
Boland Hall
Bookstore
Bronstein Hall
Bronstein Garage
Campus Commons
Chapel
City 175
City 183
City 215
City 219
Claver House
Drexel Library
Duperreault
ELS
Fieldhouse
Fine Arts East
Fine Arts West
Gabriel
Learning Commons
Loyola
Mandeville
McShain (except 5th Floor)
Merion Hall
O’Pake Sports Complex
Pennbrook Apts.
Quinn Hall
Ramsey
Regis and Regis Annex
ROTC
Science Center
St Albert’s Annex
Upress 195 City
Upress 225 City
Villiger
Wolfington Center

You will be able to continue working through your wired connection. No other services will be impacted at this time.

Additionally, faculty members can expect a planned maintenance window on Blackboard’s SafeAssign.  This maintenance will take place on July 26th from 10:00am – 12:00pm.  Blackboard does not anticipate any downtime for paper submission, during
this deployment window papers will not be processed. Papers submitted during this deployment window will be queued, and reports will be delayed until after the deployment has completed.  It is recommended to not allow submissions during this time as a precaution.

If you have any questions or concerns about any of these outages, please contact the TSC.

ITDL Alias Expiration

Last year, ITDL was restructured and renamed Media Services.

On July 1st, 2013 the email alias “ITDL@SJU.EDU” will no longer be active.

If you need to order technology equipment for classrooms or events, please send requests to the new email alias, “MEDIASERVICES@SJU.EDU“.

If you have any questions, please contact the TSC.

IT Outage: Planned for the Month of June

In June, Telecommunications has two separate outage windows planned in order to perform upgrades and maintenance:

1) Beginning Wednesday, June 12th at 10:00PM, until Thursday, June 13th at 2:00AM, Telecommunications will be upgrading the campus voicemail system.   At this time, menus, automated call routing and voice mailboxes will be unavailable. Callers will be unable to leave messages and users will be unable to retrieve messages during the outage.  For community safety and security, calls to the main University number as well as x1111 will still be directed to the Public Safety dispatch office during the outage.
2) On Friday, June 21st, at 5:00PM, Telecommunications will begin upgrading the campus telephone systems.

This upgrade will take place in the following order:
Moore Hall System (all phones to the West of campus) from 5:15PM – 7:30PM
McShain Hall System (Lower Merion and Maguire campus – including the Jesuit Community) from 7:30PM – 9:30PM
Barbelin Hall System (Main Philadelphia Campus) from 9:30PM – 12:00AM

This upgrade will only affect campus telephone systems (phones, fax, etc). No other services will be impacted.

 

If you have any questions about these outages, please contact the TSC!

Students Needed!

The TSC is looking for students interested in serving on a Student Technology Advisory Group.  The goal of this group is to better serve the student community’s technology needs. If you are interested in serving on this group, please email us at tscstaff@sju.edu..

Thank you!

IT Update: Wireless Issues on Campus

At this time, there is an intermittent, known issue with the sjuwireless network in some campus locations. This issue can cause a total loss of wireless connectivity when occurring. If you experience a loss in wireless connectivity in the following locations, please contact the TSC at x2920:

Villiger Hall
Mandeville
Drexel Library
Learning Commons
Alumni House
39 Berwick
Bronstein Garage
Campus Commons
Chapel
City 175
City 183
City 215
City 219
Duperreault Hall
ELS
Fine Arts East
Fine Arts West
Gabriel Hall
Merion Hall
O’Pake Recreation Center
Pennbrook
Quinn Hall
ROTC
Upress 195
Upress 225

Thank you for your patience as we work to resolve this issue.

Find my iPad/iPhone/Mac

When getting a new Apple device, there is an important safety feature that users should activate: iCloud. If you use the iCloud and the supported applications (Find My iPhone) on your device, you can easily find them if they are stolen or lost.  This link provides instructions on setting up this tool on your iPhone, iPad and Mac computer.  Users simply install the apps and sign into www.icloud.com in order to see the location of all of their devices on a map.

http://www.apple.com/icloud/features/find-my-iphone.html

Additionally, the TSC would like to stress the importance of LOCKING your devices in order to protect sensitive data.  To set a passcode lock on your iPhone or iPad, go to Settings – General – Passcode Lock and click “Turn Passcode On”.   If someone attempts to unlock your device with the incorrect Passcode, the device will disable temporarily.  You also have the option of automatically erasing all content after ten incorrect attempts.  Please be aware that once your phone is erased it will need to be restored from a backup.

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It is important to not put sensitive information on anything portable unless that item is properly secured. If you have any questions about the security features available on your iPhone or iPad, how to back up the devices, or running updates please contact the TSC!

IT Outage: Voicemail System – 4/10/13 10pm-11pm

The campus voicemail system will be unavailable on Wednesday, April 10th, from 10pm-11pm for maintenance. During this time, menus, automated call routing, and voice mailboxes will be unavailable. Customers will not be able to leave or retrieve messages during this time.

For community safety, calls to the main university number (610-660-1000), as well as Public Safety and Security (610-660-1111) will continue to be directed as normal.

If you have any questions or concerns about this outage, please contact the TSC.

IT Outage: Planned for the Week of March 24th

During the week of March 25th, OIT has the following upgrades and outages planned:

March 24th 5am-9am – Our Central Authentication System (CAS) will be upgraded. CAS allows students to seamlessly access Gmail, Google Apps and Blackboard once logging into MySJU. These tools can still be accessed through the following links:
Blackboard – blackboard9.sju.edu
Gmail and Google Apps – google.com/a/sju.edu

March 29th 6am-10am – Wireless may be inaccessible in the following locations for periods of 15 minutes:
Alumni
Berwick
Bronstein Garage
Campus Commons
Chapel
City 175
City 183
City 215
City 219
Duper
ELS
Fine Arts East
Fine Arts West
Gabriel
Merion
Opake
Pennbrook
Quinn
ROTC
Upress 195
Upress 225
Starbucks

March 29th 7am-9am – Zimbra (zmail.sju.edu) will be unavailable during this time for upgrades.  During this time, users will be unable to send and receive email or access their Zimbra calendar or address book.

If you have any questions about these outages, please contact the TSC.

IT Outage: Blackboard Collaborate Web Conferencing

Blackboard Collaborate Web Conferencing sessions and recordings will be unavailable this weekend while that feature is updated.  The outage will be from Saturday at 10PM until Sunday at 4PM EST.

During this time, Blackboard will remain available.

Please contact the TSC with any questions or concerns.

For up-to-date outage information, Like us on Facebook at www.facebook.com/sjutsc!