News

Classroom and Lab Technology Improvements

In order to enhance the teaching and learning experience at SJU, we’ve been actively working on improvements to the classroom and lab technology on campus.  Not only did we replace existing technology, but we added new presentation equipment to classrooms that did not have it prior and completed a major enhancement to the Moot Board Rooms.

We’re extremely excited to say that now, for the first time ever, EVERY teaching and learning space on campus now has presentation technology installed! So, no matter what classroom or lab you are in, you will have the technology you need to make a presentation.

Here’s a quick overview of what’s new and where:

ME174-1

Merion Hall – room 174, a new collaborative technology classroom, is the marque classroom of this summer’s improvements. Designed to support the expansion of the Communication Studies program, this classroom features state-of-the-art technology in a flexible layout giving faculty and students maximum flexibility.

Bellarmine Hall – rooms 102 and 229 have completely new installations, which include a PC, Bluray/DVD player, document camera, VGA & HDMI laptop input and a projector or LCD display.

McShain Hall – rooms 2, 3, and 4 were installed as well with a PC, Bluray/DVD, document camera, VGA and HDMI laptop input.

Post Hall – rooms 101,302 and 305, now have a Mac Mini, Bluray/DVD Player, document camera, Laptop VGA & HDMI input.

Science Center – room 434 has a completely new installation with a PC, Bluray/DVD, document camera, VGA and HDMI laptop input.

Note: All of the upgrades and new installs do not feature VHS players.  However, one can easily be provided, if needed.

In addition to adding new technology to rooms, we have also upgraded existing presentation technology in 14 teaching spaces across campus, including the following:

Barbelin Hall – rooms 225 and 226 have a PC, Laptop VGA/HDMI input and document camera.

Post Hall – rooms 203 and 204 have a Mac Mini, Laptop VGA/HDMI input and document camera.

Science Center – rooms 300 and 400 have a PC, Laptop VGA/HDMI input and document camera.

Additionally, nearly 200 lab and teaching podium computers were replaced as well as 750 more computers updated in labs and classrooms across campus!

post-lab

All this was made possible by the great work of our Media Services and Lab Support teams, who worked tirelessly over the summer to ensure all of this technology was installed and ready to go when you return. A special thanks goes out to all of these folks that made all of this happen!

If you have any questions regarding a specific classroom, please contact Media Services at x1770 or email mediaservices@sju.edu and we will be happy to help!

Have a great semester!

Cable TV Setup Instructions

ctvcableWe know that part of getting settled in at SJU includes having access to your favorite TV shows, so here are some simple instructions on how to get you up and running on the SJU cable TV system!

Any TV will work on the SJU television system. To get connected, follow these steps:

      1. Connect a coax cable (this is not provided by IT) to the TV outlet on the wall and to the back of your TV.  You should plan to supply this cable. Virtually any digital TV can be connected simply and easily although there are some models that must be handled like an analog TV (see below).
      2. Turn on the TV.
      3. TV menus differ by manufacturer and model, but open the menu for your TV. Generally you should open ‘settings’ or something similar.  Select the option to autoprogram/channel setup/channel scan in order to prompt your TV to identify available channels on the campus television system.  You should refer to your owner’s manual if you cannot locate the correct option from your menu. Note that while there are 4 channels from 3.1 through 3.4 that are reserved for special/future programming, at this time all the available TV channels will be between 23.1 and 34.8. (96 channels)
      4. If the TV does not find any or all the channels, you may need to run this scan a second time.

If you have an analog TV (typically an older model that will often have a picture tube), or certain digital TV models, you will need a small set top converter box called an iview. The iview has an RF input connection that you should connect to the TV outlet on the wall using a coax cable and then a second cable should be connected from the RF output on the iview to your TV.  We have a limited number of these iview boxes available to students as needed. To request one, contact the TSC and we will arrange to have one delivered. Once this is connected, you will still need to run the autoprogram/scan once or twice as noted above.

The cable tv channel line-ups and other usefule information can be found at http://www.sju.edu/int/studentlife/studentresources/housing/oncampus/housinginformation/cable.html

If you have any problems with your cable setup, please contact the TSC at techhelp@sju.edu or x2920.

Wireless Improvements

Smartphone RadioAt the end of every school year, we survey SJU students to find out how we can provide better technology services and enrich your learning experience.  Throughout the year, you voiced concern about the speed and reliability of the wireless network. We understand that this was not conducive to your educational and living experience and as a result we made changes.

During the summer months, our Networking team upgraded nearly 40 campus locations with faster, more consistent wireless controllers, powered by Ruckus Wireless. To give you a sense of what this means, nearly 400, or almost half of the 803 wireless access points currently installed across campus, were upgraded. We expect that all of this work will result in faster, more reliable wireless connectivity from Rashford Hall to the Morris Quad Townhouses, and everything in between.

photoEighteen student residence halls were upgraded:

Ashwood Hall, Berwick 35 (Maguire Campus), Hogan Hall, Jordan Hall, LaFarge Residence Center, Lancaster Court (powered by Hotwire), Lannon Hall, Merion Gardens, Moore Hall, Quirk Hall, Rashford Hall, Sourin Residence Center, St. Albert’s Hall, St. Mary’s Hall, Sullivan Hall, Tara Hall, Michael J. Morris Quad Townhouses, and
Xavier Hall.

In addition, the following administrative buildings were also upgraded:

Barry Hall, The SJU Bookstore, Bronstein Hall, Bronstein Annex, Campions Student Center, Claver Hall, The Cardinal John P. Foley Campus Center, Haub Executive Center (McShain Hall – 5th Floor), Mossbaum Hall, Regis Hall, Simpson Hall, St. Thomas Hall, Technology Service Center (TSC – Science Center 129), Toland Hall (Fine Arts West), Wolfington Center.

Plus the following academic buildings have new wireless:

Bellarmine Hall, Boland Hall, Connelly Hall, Nicoletti Music Studio, Post Hall

Finally, for those of you “studying” at Cosi and Starbucks, they were upgraded as well.

If you have questions about setting up your wireless, stop by the TSC at any time over move-in weekend.  You can also call us at x2920 or email techhelp@sju.edu.

Email Issues: August 19th, 10:00am

As of right now, we are seeing sporadic Zmail issues. You will not be able to send email to external addresses (Gmail, Comcast, Yahoo, etc).  Internal SJU email is still working.

 

We are working diligently to resolve this issue as soon as possible.

 

Thank you for your patience.

Outlook 2010 Change Needed for New Zimbra

1.  In Outlook 2010, go to File – Account Settings – click Account Settings.

zimbra1

2.  Select the Zimbra account and click Change

zimbra2

3.  Under Server Name, check the box that reads Use Secure Connection.

zimbra3

4.  Click Apply.  Click OK.

5.  Close Outlook.  Reopen Outlook and incoming mail will begin to filter in.

Outlook 2007 Change Needed for New Zimbra

1.  In Outlook 2007, go to Tools – click Account Settings.

zimbra2007
2.  Select the Zimbra account and click Change.
3.  Under Server Name, check the box that reads Use Secure Connection.
4.  Click Apply.  Click OK.
5.  Close Outlook.  Reopen Outlook and incoming mail will begin to filter in.

New Zimbra is here!

Welcome to the new, improved Zmail!  We are pleased to announce that we were able to complete the upgrade at 3pm on August 11th, 2013.

Thank you for your patience while we upgraded our Zmail server, but we assure you, it was worth the wait!  As you begin your day, take some time to explore the new features of Zmail, including:

•    Double the amount of quota space that you had in your prior Zmail.  <insert applause here!>

•    Read receipt: You can flag a message that you write to have a return receipt message sent back to you when the recipient opens your message.

•    Restore previously deleted email messages: You have the ability to recover a deleted message from the Trash folder for 30 days after you’ve deleted it.

•    Send Email Later:  You can delay delivery of an email message and specify the date and time to deliver the message from the Send dropdown menu and selecting Send later. The message is saved in the drafts folder until it is sent.

•    Mail Fetch: You can now retrieve older mail by simply scrolling through your mailbox, rather than going to next page.

•    Spam Control: Additional spam control now allows you to block specific email addresses from within the web client.

•    Horizontal three-panel view option: This feature, similar to Outlook, allows you to view your mailboxes, sorted e-mail, and reading pane in one window.

•    Calendar Options: With your Zimbra Calendar, you now have the option to view two weeks in a list view.

•    Copy Meetings: In your Zimbra 7 Calendar, you can now copy existing meetings.

We have TSC staff ready to assist you with any questions you may have about the new Zmail system and its features.  Please call us at x2920 and we will promptly answer.  If you are an Outlook user, we will be sending a followup email shortly with a small change that you may have to make in your Outlook settings.

We are excited to deliver this new and improved email tool to you and look forward to your feedback!

Zimbra Upgrade: August 11, 2013 from 3:00am – 5:00pm

The time we’ve all been waiting for has arrived! The Office of Information Technology is excited to announce that this Sunday, August 11th, beginning at 3:00am, we will start upgrading our Zmail server.  This transition will be seamless for you, whether you use the web client (zmail.sju.edu) or an external email client such as Outlook or Mac Mail.  You will experience notably faster performance, as well as a more user-friendly, modern looking web client.

zimbra with desc

 

Due to the magnitude of this upgrade, we anticipate the process being completed by 5:00pm on Sunday.  During this upgrade window, you will not have access to zmail.sju.edu or receive any new email via Outlook, Mac Mail, tablets or mobile devices.  You will not lose any email – your incoming email will be queued until the new server is up and running.

 

Upon completion of the upgrade, every faculty and staff member at SJU can expect the following new, frequently requested features and functions upon logging into zmail.sju.edu:

 

  • Double the amount of quota space that you had in your prior Zmail.  <insert applause here!>

 

  • Read receipt: You can flag a message that you write to have a return receipt message sent back to you when the recipient opens your message.

 

  • Restore previously deleted email messages: You have the ability to recover a deleted message from the Trash folder for 30 days after you’ve deleted it.

 

  • Send Email Later:  You can delay delivery of an email message and specify the date and time to deliver the message from the Send dropdown menu and selecting Send later. The message is saved in the drafts folder until it is sent.

 

  • Mail Fetch: You can now retrieve older mail by simply scrolling through your mailbox, rather than going to next page.

 

  • Spam Control: Additional spam control now allows you to block specific email addresses from within the web client.

 

  • Horizontal three-panel view option: This feature, similar to Outlook, allows you to view your mailboxes, sorted e-mail, and reading pane in one window.

 

  • Calendar Options: With your Zimbra Calendar, you now have the option to view two weeks in a list view.

 

  • Copy Meetings: In your Zimbra 7 Calendar, you can now copy existing meetings.

 

We will have TSC staff ready to assist you on Monday morning with any questions or issues you may have about the new Zmail system.  Please call us at x2920 and we will promptly answer.

 

We are excited to deliver this new and improved email tool to you and hope it meets your needs!

Join us for Move-In Weekend!

Let your students know, the TSC will be open during move-in weekend. This year, move-in weekend will be August 24th and 25th. In order to provide our hawks the best possible technology service, the TSC will be open both days from 9am-7pm. We will have our normal 24/7 phone support but will also be available for walk-in assistance.

Come meet the crew!

Come meet the crew!

 

If you have any questions about the support we provide, please call us at 610-660-2920 or email techhelp@sju.edu.