News

Mac OS 10.13 – High Sierra

*This message is intended for employees and faculty members who have a Mac issued to them by Saint Joseph’s University. If you have a computer running Windows, this notice will not apply to you.*

On Monday, September 25th, Apple will be releasing the new version of their operating system, OS 10.13, High Sierra. The Office of Information Technology has been testing prerelease versions of the new OS, and will make the upgrade available through Managed Software Center.

In 2013, Apple began releasing their OS upgrades for free within the App Store. As in the past, users are reminded that they should not perform an upgrade on their Mac such as this. Operating system upgrades have many unforeseen issues, which result in hardware and software incompatibilities, application and data loss, and significant disruption to the configurations and customizations implemented by the Office of Information Technology.

An upgraded Mac may have to be wiped and delivered with a supported version of the Mac OS X when incompatibilities arise.

If you are presented with this as an available update, please ignore it. Any other updates that are available can be installed yourself or by contacting the Technology Service Center. IT will continue to test new operating systems and work with the different departmental liaisons so that we can properly support the community and provide the best computing environment possible.

If you have any questions, please contact the TSC!

SJU Becomes National Cyber Security Awareness Month 2017 Champion

NCSAM

SJU has become a Champion of National Cyber Security Awareness Month (NCSAM) 2017. We will be joining a growing global effort among businesses, government agencies, colleges and universities, associations, nonprofit organizations and individuals to promote online safety awareness.

Recognized every October, NCSAM was created as a collaborative effort between government and industry to ensure all digital citizens have the resources needed to stay safer and more secure online while also protecting their personal information. As an official Champion, SJU recognizes our commitment to cybersecurity, online safety and privacy.

Coordinated and led by the National Cyber Security Alliance (NCSA) and the U.S. Department of Homeland Security (DHS), NCSAM has grown exponentially since its inception, reaching consumers, small- and medium-sized businesses, corporations, educational institutions and young people across the nation and internationally. NCSAM 2016 was an unprecedented success, generating more than 2,260 unique news stories – an increase of 30 percent from NCSAM 2015’s media coverage. Kicking off NCSAM’s 14th year, this October presents a new opportunity to expand cybersecurity and privacy education and awareness globally.

“The Champion program is a vital part of National Cyber Security Awareness Month’s ongoing success. 870 organizations joined last year, a 24-percent increase from the year before,” said Michael Kaiser, NCSA’s executive director. “We are thankful to our 2017 Champion organizations for their support and commitment to our shared responsibility of promoting cybersecurity and online safety awareness.”

 

Keep an eye out for tips in Hawk Hill Today each week of October.

 

For more information about NCSAM, the Champion program and how to participate in a wide variety of activities, visit staysafeonline.org/ncsam. You can also follow and use the official NCSAM hashtag #CyberAware on Twitter throughout the month.

 

About National Cyber Security Awareness Month
Now in its 14th year, NCSAM is designed to engage and educate public- and private-sector partners through events and initiatives with the goal of raising awareness about cybersecurity in order to increase the resiliency of the nation in the event of a cyber incident. Since the Presidential proclamation establishing NCSAM in 2004, NCSAM has been formally recognized by Congress, federal, state and local governments and leaders from industry and academia. This united effort is necessary to maintain a cyberspace that is safer and more resilient and remains a source of tremendous opportunity and growth for years to come. For more information, visit staysafeonline.org/ncsam or dhs.gov/national-cyber-security-awareness-month.

 

Equifax Security Breach

On September 7th, Equifax announced a massive data breach that resulted in the loss of personally identifiable information for approximately 143 million customers. As one of the three major credit reporting agencies in the country, Equifax holds personal information for nearly half of all Americans, including: name, address, social security number, and birthdate. The unauthorized access of this information occurred between mid-May 2017 and July 2017.

The SJU Office of Information Technology (OIT) urges anyone who may have been affected by this breach to take steps to protect their online accounts. Steps to take include:

  • Request records from the credit-reporting companies. Check with Experian and TransUnion, as well as Equifax.
  • Change your passwords.
  • Use two-factor authentication wherever possible to prevent hackers from accessing your personal accounts.
  • Check all your online accounts for suspicious activity. This includes email, bank accounts, credit cards and any other sites that contain personal information.
  • For additional information, check the Federal Trade Commission web site: https://identitytheft.gov/

As a note, please continue to be especially wary of links in emails. Hackers may try and use this incident as an opportunity to attempt to get your information through phishing. Equifax will send direct postal mail to consumers that have been affected.  You will not be notified by email or telephone if you are impacted by the breach.

Since the announcement, Equifax has made a site available where you can check to see if you may have been impacted by this data breach.  For full information, please visit https://www.equifaxsecurity2017.com/.

As a reminder, OIT will never ask for your password.  If you are ever in doubt about an email that you’ve received, please contact the Technology Service Center at 610-660-2920 and we can help you determine its validity. If you’ve received an email that you are certain is spam, please forward it to reportspam@sju.edu. This email address is used by our email system administrators to help strengthen our anti-spam servers.

Welcome Back, SJU Faculty!

Dear Colleagues, welcome back to Hawk Hill!  We hope you had an enjoyable summer.

Over the summer, the Office of Information Technology was hard at work updating technology around campus.  As always, we’ve made some updates to classroom technology based on feedback from faculty.

Classroom Updates

  • We rolled out Windows 10 in the following classrooms on campus:
    • Barbelin room 226
    • Bellarmine room 229
    • Boland Mizner
    • Science Center rooms 300, 319, 400
    • McShain rooms 2 and 3
  • Additionally, Merion Hall room 161-B is a brand new, reservable teaching space.

Additionally, we’ve undertaken a project to modernize many spaces on campus by installing new lighting, carpet, flexible seating, and technology that is more suitable to the teaching and learning styles of the faculty and students at SJU. This summer, 7 spaces were renovated.  Images from Post 302 are below.

Before

Post 302 Before

After

Post 302 After

Network Improvements

Much of the work frequently done by our team is behind the scenes, but that doesn’t make it any less important. In fact, recent improvements made by our Networking team are what keep the SJU faculty, staff, and students teaching, working, and learning (with a side of gaming on the student end). Here are some of the key things you may not see but are definitely worth mentioning:

  • New external firewall & improvements to internal firewall provide enhanced security
  • Upgraded wireless access points in LaFarge, Lannon, McShain, Rashford, Sourin, and Villiger have made the wireless in those buildings 3x faster
  • Students and faculty come to campus each year with more devices that need to connect to our network.  To address this, we have increased support for client density in the following classroom spaces:
    • Barbelin 264, 265, & 306
    • Bellarmine 215 & 216
    • Merion 161 A & B
    • Post 302
    • Drexel Library
  • In meeting with members of the community we found that there was a need for wireless in outdoor areas so we have added that in the following locations:
    • Sweeney Field bleachers
    • Post Learning Commons
    • Gest Lawn
    • Curran Field
    • St. Mary’s Lawn
    • Baseball & softball field bleachers

SJU Outdoor Wireless Coverage

Believe it or not, all of that work was completed by a team of 3!

What else do I need to know?

In addition to the work that took place over the summer, you may have missed announcements about numerous new service offerings that are now (or will soon be) available.  For full information on each of these projects, click the images below.

  • Canvas by Instructure has been selected as SJU’s new Learning Management System, scheduled to replace Blackboard beginning in 2018.

 

 

 

 

  • Zoom web conferencing is now available to all SJU faculty, staff, and students.

 

 

 

 

 

  • In June, SJU completed the transition of all employees to Google’s G Suite for email, calendaring, and more.

 

 

 

Last, but certainly, not least – SJU now has an official Mobile App!

As you may recall, in April, we officially announced the launch of SJU Mobile. The app can be downloaded at sju.edu/app and is available for Android or iOS.  While it is primarily geared towards students for our launch, that does not mean it won’t be useful to employees.  We welcome your feedback and insight into additions that you’d find useful in your role at SJU.

SJU Mobile

 

All of that new info is great – but how do I get help with my technology issues?

Our Service Catalog has over 130 different services provided by IT.  Simply browse to the service you would like assistance with and click the green button to the right that says “Request Service”.  From there, you’ll fill out the form with all the information we need to proceed with your request and a technician will be in touch shortly. You will need to login with your SJU credentials in order to submit the request for assistance.  Request Assistance

You can also use the search bar at the top of the window to search for any term and be presented with the Services and Articles relating to your search term.

SJU Support Portal

 

If you’re more into self-help, visit our KnowledgeBase, which has over 400 helpful articles.

You may also just be in the mood to speak to a person, or better yet, see one of us!  The TSC can always be reached (24/7) at 610-660-2920.

Our office hours during the semester are:
Science Center 129
Monday – Thursday 7:30am – 7:00pm
Friday 7:30am – 5:00pm
Saturday – Sunday 12:00pm – 4:00pm

You can also find us:
Facebook
Twitter @sjuit
Instagram @SJU_IT

We look forward to hearing from you and wish you a successful semester!

Welcome (Back) to Hawk Hill!

Dear New Hawks & Returning Hawks,

Welcome (back) to Hawk Hill for the 2017-2018 school year!

Move-in-weekend can be hectic so we want to help make your move-in experience go as smoothly as possible when it comes to getting your technology up and running.

We’ve compiled the heavy-hitters that we deal with during move-in weekend to help you in advance.

What is the TSC?

The Technology Service Center (TSC) is your one-stop shop for all things tech-related at SJU.  If you need help with wireless, Office 365, setting up your TV or gaming system, you’ll want to keep our contact information handy.

The TSC is located in Science Center 129 and will be open daily during the school year (Monday – Thursday 7:30am – 7:00pm and Friday’s 7:30am – 5:00pm).  We are also open during Move-In-Weekend from 9am-7pm on both Saturday and Sunday.

This year, we are also setting up a tent closer to the dorms so that during move-in you have the option of seeing us there, calling, or walking over to SC129. The tent schedule will be:

  • Friday, August 25th: Villiger Hall
  • Saturday, August 26th: Quirk Hall
  • Sunday, August 27th: Between Campion and Science Center

Here are some quick things that may help answer some questions you may have during move in weekend.

How do I connect my device to the wireless network?

Instructions for connecting your laptop, tablet and/or mobile device to the SJU Wireless network can be found here. When connecting to our sjuwireless network you will need both your SJU username (example: ab123456) and password. Once you connect to the wireless network you will have access to it from anywhere on campus. For the fastest speed, you may still want to keep an ethernet cable handy for use in your dorm room.

How do I install Office 365?

If you have not yet downloaded Office 365 or wish to add another device click here. Every SJU student is entitled to download Office 365 on up to 5 devices. This allows you to have Office 365 on your laptop, desktop, and tablet if you wish.

Where can I print on campus?

Each student has 200 free black & white prints per semester. When you run out of your free prints, you can add money to your Hawk Card.  New students need to register their Hawk Card before printing.

When printing on campus you have a couple of options. You can use either Mobile Print or print from a campus computer.

How to use Mobile Print:

  1. Using your SJU email account, send an email containing the document as an attachment to mobileprint@sju.edu
  2. Go to the lab nearest to you and locate an open printer.
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print.
  4. More detailed instructions can be found here.

    It’s that easy!

Mobile Print Locations

  • DMZ (Digital Media Zone) – P1 which is located on the 2nd floor of the PLC
  • Merion – P1 which is located in Merion Hall room 151 print center on Maguire campus
  • Campion – P1 which is located in the Campion 3rd floor computer lab
  • Perch – BW which is located in the Perch
  • PLC (Post Learning Commons) – BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC 1st floor computer lab
  • PLC – Color1 which is the color printer located in the PLC first floor computer lab
  • Drexel Library – BW which is located on the first floor of the Drexel Library
  • PLC – Color2 which is the color printer located on the first floor of the Drexel Library

How do I setup my gaming system / smart TV?

Need help setting up your gaming system, Smart TV, Apple TV, Roku, Amazon Firestick, or Chromecast?  Instructions are found here.

*PLEASE NOTE: EACH DEVICE NEEDS ITS OWN PASSWORD

You will have to go through this process each time you want to add a device to the network. For example, if you have an Xbox, a Wii, and an Apple TV you will have to go through this process three times. The network that you will be adding your devices to is called sjudpsk.

How do I setup my TV and what channels are available to me?

Some TV’s require a bit of setup beyond just plugging it in.  Instructions for getting your TV setup are found here.  This year, in response to requests from students, we’ve added a number of new channels to our lineup including HBO, Cinemax, Logo, NBA TV, and others.

Where can I go for answers to other questions?

Our Knowledge Base has articles that answer a variety of questions that you may have concerning technology. If you need help connecting to the wireless, accessing The Nest, or need to know how to access your courses, you can visit our Knowledge Base and look to see step-by-step instructions on how to set things up.

I still need help.  

If you’ve searched the knowledge base and still have questions or need help with something that’s broken, you can request assistance directly from IT by using our Service Catalog.  To submit a request for assistance visit sju.edu/it.  Once you’ve submitted the request, a technician will be in touch.

Last, but certainly, not least – SJU now has an official Mobile App!

In April, we officially announced the launch of SJU Mobile. The app can be downloaded at sju.edu/app and is available for Android or iOS.

What will I find in the app?

  • Athletics – Keep up to date with all Hawks news, schedules and scores
  • Bookstore – purchase your textbooks and fan gear
  • Courses –  Full access to your Blackboard courses
  • Dining – Browse today’s cafe menu, or order directly from your phone
  • Directories – find contact information for individuals and departments
  • Emergency – Access emergency contact information and file reports
  • Events – Find out what’s happening on Hawk Hill
  • Maps and Directions – Get directions from one point on campus to another
  • Shuttle – Track the University shuttles in real-time
  • Social – Follow several different University social media accounts in one place
  • What’s Open When – See what’s open around campus right now

 

We hope that you have a successful academic year!  If you need technology assistance, the TSC can always be reached in the following ways:

  • Phone: 610-660-2920 (x2920 from on campus)
  • Web: sju.edu/it to submit a service request, search for answers, or chat with a technician
  • Walk-in: Science Center 129
  • Facebook
  • Twitter @sjuit
  • Instagram @SJU_IT

Zoom Web Conferencing Available

During the Summer of 2016, the Office of Information Technology (OIT) heard from faculty that our existing web conferencing tool was not meeting faculty and student needs.  In particular, the quality of online courses was adversely affected by the unreliability of the old web conferencing solution.  As a result, OIT began an extensive, faculty-led analysis of various tools that could serve as a possible replacement.  At this time, OIT is excited to introduce Zoom web conferencing to all Saint Joseph’s University faculty, staff, and students.

Zoom is extremely easy to use and provides high-quality video, phone, and web conferencing services.  It is mobile-friendly and compatible with PC, Mac, Android, and iOS devices.  Zoom provides an integrated educational platform to enhance the delivery of our online courses and programs.  It is our hope that Zoom becomes pervasively used for communication and collaboration not only in online courses but as a flexible virtual meeting platform for campus and external users.  Zoom rooms can be used for virtual office hours, student study groups, board meetings, guest speakers, and in many other ways.

Some faculty members began using Zoom in May for their Summer I online courses. The feedback from faculty and students who used Zoom over the summer has been overwhelmingly positive.

Here are some usage statistics from the Summer I and Summer II sessions:

 

Screen Shot 2017-08-21 at 11.23.21 AM.png

 

Everything you need to start using Zoom, including how to login and training sessions, can be found by visiting our KnowledgeBase at sju.edu/it and browsing to the Learning Management System / Zoom section.

For help getting your Zoom room up and running, contact the Technology Service Center at 610-660-2920 or submit a request through our Service Catalog at sju.edu/it.

Canvas selected as new SJU Learning Management System

We are pleased to announce that Canvas from Instructure, Inc. has been selected as the University’s next learning management platform.  Canvas will replace Blackboard, which has been the University’s learning management platform since the late 1990s.  The signing of the Canvas agreement two weeks ago marked the culmination of a nine-month selection process which began last fall with the gathering of requirements from our faculty, followed by a thorough review of leading vendors and their products, and concluded with the unanimous choice of Canvas by the Learning Management System Steering Committee.  The recommendation to move forward with Canvas was fully endorsed by the Provost.

I’m very grateful to the Steering and Selection Committees for their commitment and dedication to the vendor selection process.  There were 23 faculty, administrators and staff who participated as members of the Selection Committee and the following individuals served on the Steering Committee:

Paul Aspan
Jim Caccamo
Janine Firmender
Patrick Garrigan
Peter McLallen
Ginny Miori
Usha Rao
George Sillup

The committee members participated in product demonstrations of Canvas, Desire 2 Learn and Schoology, assessed each of the products in a customized test environment, and provided direction on the preferred learning management system (LMS) for SJU.  Throughout the evaluation process, committee members remained focused on the objectives of the initiative: to deliver a more intuitive, feature-rich LMS to advance teaching and learning; provide better reporting and analytics; deliver enhanced mobile capabilities; provide seamless integration with third-party tools; and the ultimate goal of broadening faculty use and adoption.

I firmly believe that the decision to adopt Canvas as the University’s next learning platform is a significant step forward for our faculty and students.  Canvas is clearly a leader in delivering state-of-the-art learning management systems, having won over 70% of new higher education implementations last year. Our reference calls to Canvas clients such as Creighton and Rider were overwhelmingly positive and nine of our AJCU peers including Boston College, Santa Clara, Seattle, San Francisco and Xavier are using Canvas as their LMS.   If you’re interested in learning more about Canvas and its user community, visit https://community.canvaslms.com.

Last week, we officially launched the Canvas implementation with a project planning call with the Instructure implementation team.  Faculty-led implementation and steering teams are being formed, and our plan is to step away completely from Blackboard starting with the Summer 2018 term.  To that end, a pilot launch of Canvas with a handful of online courses is scheduled for October with a much larger and inclusive pilot slated for Spring 2018. The University will continue to use Blackboard throughout the 2017-18 academic year since our contract with Blackboard does not expire until June 30, 2018.  In the weeks to come, there will be much more information to share with the community.

As I said earlier, I believe that the move to Canvas as our next learning platform is a significant step forward for the University.  I’m confident that SJU’s academic community will benefit greatly from having an exceptional product like Canvas to help advance teaching and learning.

Student Survey Results

In April, the Office of Information Technology (OIT) sent a survey to all Undergraduate students asking for their feedback regarding the technology services that we provide.  We asked about everything from in-person support, to wireless access, to our learning management system, and classroom layout.

Over the past few months, we have spent a lot of time analyzing that feedback, developing a plan to address the feedback, and presenting both the feedback and our plan to the university’s leadership team.

Please find the results of that survey below:

SJU has Gone Google!

The Office of Information Technology (OIT) is pleased to announce that all members of the SJU community (students, faculty, and staff) are now working on the same collaborative platform: Google’s G Suite!  On June 21st, 2017, we had our final group migration and moved 295 CAS faculty at that time.

The actual migration phase of this project spanned 6 months. As we look to close the project, we wanted to share with you some interesting facts and figures:

What does this mean?

Everyone at SJU is now using Google’s G Suite for email, calendar, contacts, and additional productivity tools.  You now have unlimited email storage and unlimited storage in your SJU Google Drive.  With Drive, you have enhanced collaboration abilities. By utilizing G Suite apps on your smartphone, you will never be far away from your email, calendar, or important documents. You can learn more about how to use these tools in our Apps Academy (https://goo.gl/UgrC8w) or by attending a live, web-based, training session.

If you have not had the opportunity to attend one of our training sessions, they will resume in August and continue through September in an effort to provide times that work for anyone who was not on campus during the summer months.  Training courses will include:

• Intro to Messaging – this course includes an overview of Gmail, Calendar, and Contacts

• Intro to Drive – this course includes how to upload, download, and convert files as well as how to search and apply permissions to files within Google Drive

• Ask the Expert – these sessions will be hosted by a Google Trainer and will be an open forum where you can ask any question regarding G Suite

Keep an eye out for the full schedule in Hawk Hill Today as we get closer to those dates!

Finally, we’d like to know how you feel the transition went.  If you have time, please take a couple of minutes to fill out this survey (https://goo.gl/ZA1hw9).

Above all, we want to thank everyone for their support, understanding, and patience during this transition.  We are very pleased with the results and we hope you are too!

IT Outage: Drexel Library – 7/28

On Friday, July 28th, from 7:00am – 10:00am, Network Services will be moving data jacks to new switch ports in the Drexel Library.

What does this mean?

During that outage window, users in the Drexel Library can expect rolling outages of 2-3 minutes as connections are moved to the new switch.

If you have any questions about this outage, please contact the TSC.