New Science Center Access Policy begins today

Colleagues,
Just a reminder that starting TODAY, you will need a valid SJU ID to enter the Science Center after 5:30 PM (until 11:00 pm when the Technology Center closes) Mondays – Thursdays and all day on the weekends during the times when classes are in session and the Technology Center is open.

Please contact Security at x1111 if you have any concerns or problems accessing the building.

Thanks,
Mike
Michael P. McCann, Ph.D.
Associate Dean, Natural Sciences,
Mathematics & Computer Science
Saint Joseph’s University
Philadelphia, PA 19131
Phone: 610-660-1146
FAX: 610-660-1525

Student Technology Center Facebook Fan Page is Here!

We have created a Facebook fan page for the STC! Click on the picture below and become a fan! This page provides STC updates, as well as real-time status updates for MySJU, email, and Blackboard. Unsure of the STC hours during move-in weekend or finals???? Login to Facebook and find out!!


Move-in Weekend Computer Help?

If you need any assistance on move-in weekend, Sunday January 17th and Monday, January 18th, The Student Technology Center in Science Center 129 will be open Sunday from 12pm – 7pm and Monday from 9am – 7pm. You can contact the STC via telephone (610-660-3070), via e-mail (stc@sju.edu) or stop by (SC129).

Windows Vista and Windows 7 Support Update

The University’s primary supported Windows version remains Windows XP. Because of some known problems and the incompatibility of some software applications, Windows Vista and Windows 7 are NOT supported at this time. Students with systems running Windows Vista or Windows 7 will receive network support – including wireless access – only. All other technical issues will need to be addressed by the original computer vender (i.e. Dell or HP).

All business students are expected to use Windows XP, and business machines needing re-imaging will be re-imaged with Windows XP. All other computers running Windows on campus will also continue to use Windows XP.

Cable TV Information

Comcast Cable, the university cable provider, will be converting the cable signal on campus to a digital signal. In order to continue your cable television service in your dorm room you will be required to obtain a Digital Cable box. Comcast reps will begin handing out these boxes on January 19th and January 20th. Students will go to the Campion Sun Room and will be required to sign out a cable box for each cable connection that a TV is hooked up to in their room. The box is given out free of charge for the semester and you will be required to return it at the end of the semester. If you do not pick up a digital cable box for your TV by Tuesday, January 26th, you will be without cable TV service in your room. If you have questions regarding this, please contact your RA or Area Coordinator directly for assistance or The Office of Residence Life at x1060.

Wireless Network Access and Computer Updates

In total, wireless network access is now available in all of the following locations on campus:

• All Residence Centers, Campus Houses, and University Apartments & Townhouses (including Lancaster Court)
• Main Campus: Barbelin/Lonergan, Barry, Bellarmine, Campion, Drexel Library, Mandeville, Post, Science Center, Ramsay Basketball Center, Wolfington, Boland, St Thomas, Claver, Bronstein
• Maguire Campus: Cynwyd Hall, Latches Hall, Music Studio
• Cosi (located in the Hawks’ Landing), Starbucks

In order to use our wireless network, please follow the instructions located in our IT Support Portal at http://www.sju.edu/resources/it/. Login to the IT Support Portal with your MySJU username and password and click on Wireless in the left hand side menu.

In accordance with the STC Policies, personal wireless routers are NOT to be used in the dorms! For further information regarding all STC policies: http://www.sju.edu/resources/it/policies/stc.html

There are a number of things you can do to help ease your transition back to campus, at least as far as your computer is concerned. Before coming back to campus, you can:

• Make sure have the latest Windows Updates (PC only) – To make sure your computer is up to date, please visit: http://www.update.microsoft.com/. If you are using a Mac, there are software updates available as well. Click on the Apple, then click software update.

• Make sure you have an Active, up-to-date Virus Protection application (PC and Mac). If your computer is in need of virus protection software, please download it from the IT website at http://www.sju.edu/it. Login to the IT Support Portal with your MySJU username and password and click Downloads.

FREE Microsoft Applications Workshops Available to Students

nullThe Office of Information Technology is offering free day and evening Microsoft Office (for Windows) workshops beginning in the Spring 2010 semester.
Topics include:

• Understanding the Basics of Microsoft Word
• Creating Spreadsheets with Microsoft Excel
• Creating Presentations with Microsoft PowerPoint

To register for a course or information regarding a specific course, please contact Ben Jezierski, IT Training Coordinator, at bjeziers@sju.edu or by phone at (610) 660-3386. Check out the current IT Training schedule for a complete list of workshops and course descriptions on our website at http://it.sju.edu/training.

My SJU Update: 11/12/09

Yesterday, Sungard Higher Education, the vendor who develops and supports the underlying software which drives MySJU, was able to identify a specific channel within MySJU which appears to be the primary source of the performance issues with the portal.  The Personal Announcement channel on the SJU Today page was causing MySJU to completely suspend all processing activities for upwards of 60 seconds at a time.  When MySJU was in this suspended state, all user requests were backlogged and placed into a waiting queue until the software completed its self-maintenance activities.  This sequence of system stops and starts recurred every two to three minutes so very little meaningful work was being done as the system cleaned up after itself.

MySJU performance improved significantly yesterday afternoon once the Personal Announcement channel was removed.  While we are fairly confident that we have found the system bottleneck, Sungard and the IT support team will continue to monitor system performance very closely throughout the next several days and weeks.

Given the findings with the Personal Announcement channel, Sungard is creating a test environment on their servers in an attempt to re-create the processing bottleneck and develop a solution.  Until a resolution is provided by Sungard, IT has suspended the use of the Personal Announcement channel.

IT will continue to provide the direct links to Blackboard, Administrative Services and other MySJU services at least until the end of student registration.  If MySJU remains stable throughout the rest of the month, then the direct links will be removed.

As you probably have surmised, finding the source of the problem was no easy task because MySJU is a complex system with many integrated component parts.  Troubleshooting complex issues of this kind requires painstaking analysis of system log files and, over the course of the past several weeks, Sungard and IT have analyzed dozens of log files and hundreds of thousands of log entries.   Before pinpointing the problem channel yesterday, Sungard had made a number of recommendations to us, and we performed a number of system configuration changes with the hope of resolving the issue.  While each of these changes provided a measure of improvement and marginal relief to the community, none resolved what has now been identified as a software design problem..  We are reasonably hopeful that MySJU is once again stable and hope that the user community in time will return to the portal. 

Again, we sincerely regret the negative effect these problems have had on the University community and appreciate your patience and support throughout this long and painful process.