Welcome (Back) to Hawk Hill!

Dear New Hawks & Returning Hawks,

Welcome (back) to Hawk Hill for the 2017-2018 school year!

Move-in-weekend can be hectic so we want to help make your move-in experience go as smoothly as possible when it comes to getting your technology up and running.

We’ve compiled the heavy-hitters that we deal with during move-in weekend to help you in advance.

What is the TSC?

The Technology Service Center (TSC) is your one-stop shop for all things tech-related at SJU.  If you need help with wireless, Office 365, setting up your TV or gaming system, you’ll want to keep our contact information handy.

The TSC is located in Science Center 129 and will be open daily during the school year (Monday – Thursday 7:30am – 7:00pm and Friday’s 7:30am – 5:00pm).  We are also open during Move-In-Weekend from 9am-7pm on both Saturday and Sunday.

This year, we are also setting up a tent closer to the dorms so that during move-in you have the option of seeing us there, calling, or walking over to SC129. The tent schedule will be:

  • Friday, August 25th: Villiger Hall
  • Saturday, August 26th: Quirk Hall
  • Sunday, August 27th: Between Campion and Science Center

Here are some quick things that may help answer some questions you may have during move in weekend.

How do I connect my device to the wireless network?

Instructions for connecting your laptop, tablet and/or mobile device to the SJU Wireless network can be found here. When connecting to our sjuwireless network you will need both your SJU username (example: ab123456) and password. Once you connect to the wireless network you will have access to it from anywhere on campus. For the fastest speed, you may still want to keep an ethernet cable handy for use in your dorm room.

How do I install Office 365?

If you have not yet downloaded Office 365 or wish to add another device click here. Every SJU student is entitled to download Office 365 on up to 5 devices. This allows you to have Office 365 on your laptop, desktop, and tablet if you wish.

Where can I print on campus?

Each student has 200 free black & white prints per semester. When you run out of your free prints, you can add money to your Hawk Card.  New students need to register their Hawk Card before printing.

When printing on campus you have a couple of options. You can use either Mobile Print or print from a campus computer.

How to use Mobile Print:

  1. Using your SJU email account, send an email containing the document as an attachment to mobileprint@sju.edu
  2. Go to the lab nearest to you and locate an open printer.
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print.
  4. More detailed instructions can be found here.

    It’s that easy!

Mobile Print Locations

  • DMZ (Digital Media Zone) – P1 which is located on the 2nd floor of the PLC
  • Merion – P1 which is located in Merion Hall room 151 print center on Maguire campus
  • Campion – P1 which is located in the Campion 3rd floor computer lab
  • Perch – BW which is located in the Perch
  • PLC (Post Learning Commons) – BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC 1st floor computer lab
  • PLC – Color1 which is the color printer located in the PLC first floor computer lab
  • Drexel Library – BW which is located on the first floor of the Drexel Library
  • PLC – Color2 which is the color printer located on the first floor of the Drexel Library

How do I setup my gaming system / smart TV?

Need help setting up your gaming system, Smart TV, Apple TV, Roku, Amazon Firestick, or Chromecast?  Instructions are found here.

*PLEASE NOTE: EACH DEVICE NEEDS ITS OWN PASSWORD

You will have to go through this process each time you want to add a device to the network. For example, if you have an Xbox, a Wii, and an Apple TV you will have to go through this process three times. The network that you will be adding your devices to is called sjudpsk.

How do I setup my TV and what channels are available to me?

Some TV’s require a bit of setup beyond just plugging it in.  Instructions for getting your TV setup are found here.  This year, in response to requests from students, we’ve added a number of new channels to our lineup including HBO, Cinemax, Logo, NBA TV, and others.

Where can I go for answers to other questions?

Our Knowledge Base has articles that answer a variety of questions that you may have concerning technology. If you need help connecting to the wireless, accessing The Nest, or need to know how to access your courses, you can visit our Knowledge Base and look to see step-by-step instructions on how to set things up.

I still need help.  

If you’ve searched the knowledge base and still have questions or need help with something that’s broken, you can request assistance directly from IT by using our Service Catalog.  To submit a request for assistance visit sju.edu/it.  Once you’ve submitted the request, a technician will be in touch.

Last, but certainly, not least – SJU now has an official Mobile App!

In April, we officially announced the launch of SJU Mobile. The app can be downloaded at sju.edu/app and is available for Android or iOS.

What will I find in the app?

  • Athletics – Keep up to date with all Hawks news, schedules and scores
  • Bookstore – purchase your textbooks and fan gear
  • Courses –  Full access to your Blackboard courses
  • Dining – Browse today’s cafe menu, or order directly from your phone
  • Directories – find contact information for individuals and departments
  • Emergency – Access emergency contact information and file reports
  • Events – Find out what’s happening on Hawk Hill
  • Maps and Directions – Get directions from one point on campus to another
  • Shuttle – Track the University shuttles in real-time
  • Social – Follow several different University social media accounts in one place
  • What’s Open When – See what’s open around campus right now

 

We hope that you have a successful academic year!  If you need technology assistance, the TSC can always be reached in the following ways:

  • Phone: 610-660-2920 (x2920 from on campus)
  • Web: sju.edu/it to submit a service request, search for answers, or chat with a technician
  • Walk-in: Science Center 129
  • Facebook
  • Twitter @sjuit
  • Instagram @SJU_IT

Student Survey Results

In April, the Office of Information Technology (OIT) sent a survey to all Undergraduate students asking for their feedback regarding the technology services that we provide.  We asked about everything from in-person support, to wireless access, to our learning management system, and classroom layout.

Over the past few months, we have spent a lot of time analyzing that feedback, developing a plan to address the feedback, and presenting both the feedback and our plan to the university’s leadership team.

Please find the results of that survey below:

SJU Mobile is Here!

Each academic year, the Office of Information Technology (OIT) works closely with the University Student Senate in order to understand the technology needs of our students.  We rely on all of you to bring forth technology concerns or innovations that you want to see implemented.

During the 2016 academic year, you made us aware of a need for a mobile application.  We are so excited to announce the official launch of SJU Mobile: an app now available on both iOS and Android.  We are proud that YOU, our students, were the driving force behind this innovation at SJU!

Visit sju.edu/app to download now!

What will I find in the app?

  • Athletics – Keep up to date with all Hawks news, schedules and scores
  • Bookstore – purchase your textbooks and fan gear
  • Courses –  Full access to your Blackboard courses
  • Dining – Browse today’s cafe menu, or order directly from your phone
  • Directories – find contact information for individuals and departments
  • Emergency – Access emergency contact information and file reports
  • Events – Find out what’s happening on Hawk Hill
  • Maps and Directions – Get directions from one point on campus to another
  • Shuttle – Track the University shuttles in real-time
  • Social – Follow several different University social media accounts in one place
  • What’s Open When – See what’s open around campus right now

Welcome Back to the Nest Fellow Hawks

Welcome back to campus for the start of the new school year!

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As you begin to settle back into campus life (or enjoy it for the first time!) and start to accept that you will not have your mom’s homemade cooking again until Fall Break, here is some information for you to read to get your mind off of home.

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Below is some standard information that all students should be aware of whether you are a freshman, transfer student, or going into your final year. If you need help with understanding any of the below information, please visit our KnowledgeBase**.  You will need to login with your SJU username and password.

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Wireless

For instructions on connecting to the campus wireless (sjuwireless) click on the following  link. When connecting to the campus wireless you will need both your SJU username (example: ab123456) and password. Once you connect to the wireless network you will have access to it from anywhere on campus. For the fastest speed it is best to connect an Ethernet cable while using it in dorm rooms.

Office 365

If you have not yet downloaded Office 365 or wish to add another device click here. Every student has five downloads of Office 365.  This allows you to have Office 365 on your laptop, desktop, and iPad if you wish.

Printing

When printing on campus you can use either Mobile Print, or printing from a campus computer.

Here is how to use Mobile Print

  1. Using your SJU email account, send an email containing the document as an attachment to mobileprint@sju.edu
  2. Go to the lab nearest to you and locate an open printer.
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print.

Mobile Print Locations

  • DMZ (Digital Media Zone) – P1 which is located on the 2nd floor of the PLC
  • Merion – P1 which is located in Merion Hall room 151 print center on Maguire campus
  • Campion – P1 which is located in the Campion 3rd floor computer lab
  • Perch – BW which is located in the Perch
  • PLC (Post Learning Commons) – BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC 1st             floor computer lab
  • PLC – Color1 which is the color printer located in the PLC first floor computer lab
  • Drexel Library – BW which is located on the first floor of the Drexel Library
  • PLC – Color2 which is the color printer located on the first floor of the Drexel Library

The KnowledgeBase
A great tool that is at the hands of both students and faculty is the Knowledge Base. The Knowledge Base is a website that has articles that answer a variety of questions that you may have concerning technology. If you need help connecting to wireless or accessing The Nest, you can visit our KnowledgeBase and look to see step-by-step instructions on how to set things up.

Asking for Help
When the KnowledgeBase doesn’t help you entirely you can submit a service request for the IT department to look at and give you further instructions for solving the problem. To submit a service request, you can visit our IT Support Portal.  Once on the homepage click on the Submit a Ticket button on the left hand side and you will be brought to a page where you can create your ticket. Once you have submitted your ticket IT will look at it and figure out the best course of action to take to help you solve your problem.

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Gaming/Smart TV’s
A new addition has been added this year to make setting up your gaming system, Smart TV, Apple TV, Roku, Amazon Firestick, or Chromecast easier to set up. To add one of these to the wireless system click on the following linkThis link will bring you to a page where you will be asked for your SJU username and password, then you will be brought to a page where you will be given the password for your device.

PLEASE NOTE: EACH DEVICE NEEDS ITS OWN PASSWORD

You will have to go through this process each time you want to add a device to the network. For example, if you have an Xbox, a Wii, and a Apple TV you will have to go through this process three times. The network that you will be adding your devices to is sjudpsk.

The TSC hopes that everyone has a smooth and successful academic year. If you need any help with setting up laptops, phones, gaming systems, or have any technology question please stop by or call. We are located in the Science Center 129. Calls can be made to (610)-660-2920.

Move-in Weekend

Welcome back to Hawk Hill for the 2016-2017 school year!

As you prepare to settle back onto campus there are a few technology things you should know to make your move in run smoothly. Move-in-Weekend is hectic so come prepared. If you need help with wireless or adding Office 365, or need to know how to set up wireless for gaming systems and Smart TV’s please read this article.

The TSC will be open during Move-In-Weekend from 9am-7pm on both Saturday and Sunday.

Here are some quick things that may help answer some questions you may have during move in weekend.

Wireless

When connecting to the campus wireless (sjuwireless) click on the following link. When connecting to the campus wireless you will need both your student login (ab123456) and password. Once you connect to the wireless network you will have access to it from anywhere on campus. For the fastest speed it is best to connect an Ethernet cable while using it in dorm rooms.

 

Office 365

If you have not yet downloaded Office 365 or wish to add another device click here. Every student has five downloads of Office 365. This allows you to have Office 365 on your laptop, desktop, and iPad if you wish. Once you login you will the pop-up shown below. Hit cancel.

Printing

When printing on campus you can use either Mobile Print, or printing from a campus computer.

Here is how to use Mobile Print

  1. Using your SJU email account, send an email containing the document as an attachment to mobileprint@sju.edu
  2. Go to the lab nearest to you and locate an open printer.
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print.

Mobile Print Locations

  • DMZ (Digital Media Zone) – P1 which is located on the 2nd floor of the PLC
  • Merion – P1 which is located in Merion Hall room 151 print center on Maguire campus
  • Campion – P1 which is located in the Campion 3rd floor computer lab
  • Perch – BW which is located in the Perch
  • PLC (Post Learning Commons) – BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC 1st             floor computer lab
  • PLC – Color1 which is the color printer located in the PLC first floor computer lab
  • Drexel Library – BW which is located on the first floor of the Drexel Library
  • PLC – Color2 which is the color printer located on the first floor of the Drexel Library

The KnowledgeBase
A great tool that is at the hands of both students and faculty is the Knowledge Base. The Knowledge Base is a website that has articles that answer a variety of questions that you may have concerning technology. If you need help connecting to WiFi or accessing The Nest, you can visit The Knowledge Base and look to see step by step instructions on how to set things up.

Submitting Tickets
When the KnowledgeBase doesn’t help you entirely you can submit a ticket for the IT department to look at and give you further instructions for solving the problem. To submit a ticket, you can click on this link which will bring you to the Information Technology Support Portal. Once on the homepage click on the submit ticket button on the left hand side and you will be brought to a page where you can create your ticket. Once you have submitted your ticket IT will look at it and figure out the best course of action to take to help you solve your problem.

Gaming/Smart TV’s
A new addition has been added this year to make setting up your gaming system, Smart TV, Apple TV, Roku, Amazon Firestick, or Chromecast easier to set up. To add one of these to the wireless system click on the following linkThis link will bring you to a page where you will be asked for your SJU username and password, then you will be brought to a page where you will be given the password for your device.

PLEASE NOTE: EACH DEVICE NEEDS ITS OWN PASSWORD

You will have to go through this process each time you want to add a device to the network. For example, if you have an Xbox, a Wii, and a Apple TV you will have to go through this process three times. The network that you will be adding your devices to is sjudpsk.

The TSC hopes that everyone has a smooth and successful academic year. If you need any help with setting up laptops, phones, gaming systems, or have any technology question please stop by or call. We are located in the Science Center 129. Calls can be made to (610)-660-2920.

Everyone here at the TSC hopes that you have a smooth and successful Move-In-Weekend. If you need any help with setting up laptops, phones, gaming systems, or have any technology question please stop by or call. We are located in the Science Center 129. Calls can be made to (610)-660-2920.

New Transfer Student? Read on!

The article below was written by our newest TSC Student Technician, Caroline Beaupre. Caroline blog photois an incoming transfer student from Duquesne University who is majoring in Business Intelligence and Analytic’s.

Caroline started at the TSC in July and we couldn’t do what we do without her!

 

Welcome to Hawk Hill!

As a fellow transfer student I understand the amount of stress and unease that you all might be going through. Don’t be nervous about being at a new school, you made a great choice to continue your academic career here at Saint Joseph’s University. Coming to a new school can be frightening because you don’t know all the in’s and outs of campus. In due time you will soon find yourselves embedded in the SJU campus life.

There are likely tons of questions you have that have not yet been answered. These could range from how to log into the nest, to how your Hawk Card works, and how to hook up smart TV’s on campus. Let us help you in getting the hang of a new campus and new student life!

Hawk Card Information

Your Hawk Card is very important in your everyday here on Hawk Hill as it is vital for accessing campus services. Make sure to carry your Card at all times! This Card is crucial to being able to move around campus, as well as eat, print, access your dorm room, and buy things around campus.  It is highly suggested to put it on a lanyard, or in your wallet so that you know it will always be on you. Hawk Cash is cashless, prepaid spending account on your Hawk Card that is accepted on and around the Saint Joseph’s University campus. You must add value to your account before using Hawk Cash to make purchases and have suffice value available in your account to pay for each transaction. Every time you use your Hawk Cash account, the amount of the transaction will be deducted from your account and you may not spend more value then you have. Unused balances roll over semester to semester and year to year.

How do I get my Hawk Card?

Students will receive their new Hawk Card when checking into their residential buildings. Otherwise, cards are issued and distribute at the Office of Public Safety & Security located in Barbelin Room 13.

What if I lose my Hawk Card?

Immediately report a lost or stolen card to the Office of Public Safety & Security at 610-660-1111. To deactivate your Hawk Cash account, call 1-866-341-0101. Replacement cards are issued at the Office of Public Safety, a fee of $20 will be charged to replace your card.

What is my Hawk Cash Number?

Your 16-digit Hawk Cash number is located on the front of your Hawk Card and uniquely your prepaid spending account.

Where the Hawk Card is Accepted

Your Hawk Card is located at many local grocery stores, drug stores, and restaurants. For a full list of accepting locations, click here.

 

Gmail

How to setup my SJU Gmail in Mac Mail

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How to setup my SJU Gmail in Outlook

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How to setup my SJU Gmail on an iPad/iPhone

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Campus Wireless

Saint Joseph’s University offers free Wi-Fi on campus and in all residence halls. To learn how to add wireless to either your computers or phone clink on this link.

 

Smart TV’s

One of the benefits of living on campus is that you are able to use a Smart TV! This is something very unique that Saint Joseph’ offers its students. 

  • Smart TV
  • Apple TV
  • Roku
  • Amazon Firestick
  • Chromecast
  • Gaming Console

Please go to this link to request a password for our DPSK wireless network.

Quick Facts:

  • The TSC is located in Science Center 129, this is where you can get answers about all technology related issues.
  • The TSC offers a service called “Repair IT” for all students, whether you have purchased your computer through the SJU Laptop Program or not. More information on this can be found here
  • If you need to connect a device other than a computer (gaming console, smart TV, ect) to the wireless network, you will need a special password that can be requested here.
  • Students can print from their own devices to the public printers, and pick up their print jobs at their convenience by swiping the SJU ID
  • If you forgot your username of password, click here.
  • Residence halls are fully equipped with wireless, however we do not provide support or allow wireless printing on campus for security reasons. If you plan to bring a wireless printer to campus you will need to plug it in using a USB cable.

TSC Information

The TSC offers convenient walk in hours during the Fall and Spring semesters and modified hours during the Summer sessions. 

Fall and Spring

Monday – Thursday:         7:30am – 7:00pm
Friday:                              7:30am – 5:00pm
Saturday – Sunday:          12:00pm – 4:00pm

Summer

Monday – Thursday:         7:30am – 7:00pm
Friday:                              7:30am – 5:00pm

For assistance after walk in hours, call the TSC at 610-660-2920.  We have technicians standing by to assist you with your technology needs.

Repair IT: What is it?

Repair IT Logo-01

 

What is Repair IT?

The Repair IT program began in 2014.  If you are an SJU student, the TSC will support any computer you come to campus with, and fix any problem.

In the past, we were only able to provide hardware repair support to students enrolled in the SJU Laptop Program.  Now, in order to provide a better service to our students we will provide hardware repair support for all students for a nominal fee plus the cost of parts.


Why did we start this program?

Short answer: a number of reasons.  At the end of each school year, the TSC sends out a survey to SJU students to find out what technology services you like and what services you would like to see implemented.  In 2013, you voiced that they would like to see more technology support offered for those of you who are not members of the Student Laptop Program.  We also realized that as a student, you may have limited access to transportation or funds to take your computer to a repair store.


How does it work?

Bring your computer along with any operating software to the TSC in SC129.  Our certified technicians will diagnose and relay the problem to you.  Once diagnosed, we will provide you with a price for labor and parts. At that time, you can decide if you would like to go ahead with the service from the TSC.  You always have the option to turn down the service.  If you choose to have us fix your computer, you can simply pay with your Hawk Card!

We truly think this is a great service that we offer to all SJU students and we are thrilled to be able to provide it. You have the convenience of having your computer fixed on campus at a much cheaper price than you’ll find at a store.

For complete, detailed information please stop by SC129.

The Nest: Definitions and FAQs – Student Version

1.) You keep saying portlet. What is a portlet?

Portlets are the small sections within pages.  A portlet usually contains several items that fall under a particular topic. For example, Registration Tools or Financial Literacy.

 

2.) What is a page?

Pages in The Nest are basically the tabs you see across the top when you log in. As a student you will have the following pages:

Home

Classes & Registration

Tuition & Aid

School Services

Campus Life

what is a page

 

3.) What is a quicklink?

Quicklinks are the tiny icons at the top of the Home page when you log into The Nest.  They are designed to represent the tools you access most frequently within The Nest. Clicking a Quicklink will take you directly to that tool or section.  Your Quicklinks may include:

Blackboard Learn

Library

DegreeWorks

My Schedule

what is a quicklink

 

4.) Where do I find my courses in The Nest?

In The Nest, you will no longer see a page called “My Courses”.  Based on feedback we received from SJU students, we have created a page called Classes & Registration.  At the top of this page, students will find direct links to Blackboard Learn where they can access their courses. Additionally, the Classes & Registration page contains direct access to Hawk Central resources, Registration Tools, Exam Schedules, Student Grades, and graduation information.

You can also access your course via the Blackboard Learn quicklink on the Home Page.

 

5.) How do I pay my tuition?

Similar to the Classes & Registration page, we’ve created the Tuition & Aid page based on student feedback.  The entire Tuition & Aid page is dedicated to your financial matters as a student.  Check your account balance, review your work study balance, accept financial aid, and get educated on financial literacy all in one location.  Do you still have questions after visiting the Tuition & Aid page? Contact Hawk Central directly from a portlet on the page. They are happy to assist.

 

6.) Where are the university announcements?

University Announcements have been replaced by Nestlist. Nestlist serves as the new SJU classifieds. In Nestlist, you can post about campus events, items for sale, classes, and more.

In the event of a true university emergency, the notification will be displayed prominently at the top of The Nest.

nestlist

 

7.) Now that I’m done finding my courses and paying for my tuition, where is the fun stuff?!

We have designed the Campus Life page to be the social center of The Nest. Here you will find links to sports on campus, Radio 106.1, events hosted by Student Life, NestFlix, the Chapel schedule, and of course SJU’s official Facebook, Instagram, and Twitter (if you don’t follow those three things, you’re missing out).

fbportlet

8.) I clicked a link and was given a “Session Expired” error. What do I do?

session expired error

 

Clear cookies, cache and restart browser

If you have gotten this error at some point while working in The Nest, you simply need to clear your browser’s cache. Find your browser below with instructions on how to do so:

Internet Explorer

To check what version of Internet Explorer you are using, go to Help – About Internet Explorer.

If you are using Internet Explorer (11.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (10.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (9.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and Cookies. Hit Delete.

Mozilla Firefox

If you are using Firefox version (3.0) or earlier, please update your browser by going to www.mozilla.com

In Firefox 30, click on History – Clear Recent History.  Choose the time range of Everything.  Make sure at least the top 5 boxes are checked and hit Ok.

Google Chrome

Click on the three horizontal lines in the upper right hand part of the browser. Click on settings. Click on “Show advanced settings…” at the bottom of the page. Under privacy click on “Clear browsing data”. Check the boxes for “Cookies” and “Cached images and files”. Finally click “Clear browsing data”.

Safari 7.0 – MAC OS

Go to Safari – Preferences.  Click Privacy then click Remove All Website Data…click Remove Now.

 

9.) Why did we make the switch to The Nest?

We wanted to launch a stable, content-rich portal running the latest version of the Luminis software, which is owned by Ellucian. Our old portal, MySJU, was running on legacy software, which is discontinued by Ellucian support. This project was created to address that issue by upgrading old outdated hardware and software in order to implement a secure, dynamic environment that provides students, faculty and employees with a single point of access to web services customized to their university account.

10.) Could you give me more information about The Nest project?

The new portal project was first introduced to campus in Fall 2013; campus community participated in “Name the Portal” contest In October 2013. Over 800 responses were submitted and The Nest was ultimately voted the winner.

The Office of Information Technology successfully launched the pilot of The Nest (with MySJU in parallel) on 3/17/14. The main focus of the pilot was on enhancing the student experience. Additional features and content for faculty and employees were added during Phase 2, which began in April 2014 and will finish up this month.  Phase 2 also including removing access to the old MySJU portal, which was accomplished on 1/7/15.

The project team has weekly meetings and our main focus is on creating a better user experience for all students, faculty and employees. We engage departments around campus and meet with faculty, staff and students to hear what they would like to see in a portal.  If you would like to be included in any future meetings, please email The Nest project manager, Lauren Adams (ladams@sju.edu).

11.) What’s next for The Nest?

While we are excited to deliver a new portal to the university, we are not done yet!  Phase 3 will start in February.  Some of our initial objectives are to better enhance the content by soliciting feedback as well as continuing to improve the user experience.

12.) Where do I go if I need help/ cannot find something/ have additional feedback?

If you have questions, comments, concerns about The Nest – contact us! You can reach us via email at techhelp@sju.edu, by phone at 610-660-2920, or in person at the Technology Service Center in the Science Center, room 129.  We also have an active social media presence so if you would rather Facebook or Tweet us, please do so.

www.facebook.com/sjutsc or @sjuit

Welcome Back, Students!

Welcome back to Hawk Hill (and for all the Freshmen Hawks, welcome for the first time!).  We hope you had a wonderful, relaxing summer and are geared up for an awesome fall semester.

For those of you who are new to campus, the Technology Service Center (TSC), located in Science Center 129, is your one-stop shop for all things IT related. We have walk-in hours daily where you can have hardware and software issues addressed and repaired, as well as phone and email support.

Look at all those friendly faces!

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We spent our summer preparing and getting excited for your arrival.  Here are a few of the more important updates from the IT world:

Student Work Study Portlet – This new portlet in The Nest will allow work study students to view their Work Study earned as well as hours remaining to work.  Work Study students can view the dollar amount they have been authorized to earn, the hours they are allowed to work, and the remaining percentage of each throughout the course of the semester.  The Student Work Study portlet can be found in the Tuition & Aid page of The Nest.

NestFlix – Need a break from studying? Head on over to The Nest to watch movies on NestFlix. NestFlix can be found on the Campus Life page of The Nest.  Choose from 16 different, hand-picked movies from our Student Life department. Casablanca, anyone?

nestflix

 

Blackboard Learn Portlet – This new portlet gives students and faculty quick access to Blackboard Learn courses and information.  To access this portlet, visit the Classes & Registration page in The Nest.

learn portlet

 

When is the TSC open?

 

Our hours during move-in weekend are 9:00am – 7:00pm on both Saturday and Sunday.  Additionally, we will be open until 9:00pm during the first week of classes.  During the remainder of the semester, the TSC hours will be:

 

Monday – Thursday 7:30am – 7:00pm

Friday 7:30am – 5:00pm

Saturday – Sunday 12:00pm – 4:00pm

 

The TSC has 24/7 phone support at 610-660-2920.  We can be found on Facebook, Twitter @SJUIT and Instagram for frequent SJU IT news and updates.

 

Have a wonderful semester!

 

Pilot Program: Bring Your Own Device (BYOD)

Beginning today, 10/7/2013, the Technology Service Center is piloting a new program that we think you will be very interested in.  At the end of each school year, the TSC sends out a survey to SJU students to find out what technology services you like and what services you would like to see implemented.  Last year, you voiced that they would like to see more technology support offered for those of you who are not members of the Student Laptop Program.

 

We’ve listened!

 

Today, we begin our pilot BYOD (Bring Your Own Device) Program! If you are not a member of SJU’s Student Laptop Program, the TSC will still diagnose your problem and repair the issue for a nominal labor fee plus the cost of parts.  Regardless of the type of computer you’ve brought to campus with you, you can bring it to the TSC and we will fix the problem.BYOD

 

We believe this will benefit you in many ways. First, you will be saving heaps of money versus taking it to a computer repair store. Second, many of you may not even have transportation to those stores. Best of all, you can pay with your Hawk Card!  Our goal with this project is to provide our students with the best support possible while making it convenient and painless.  You’ll have to visit just one campus location for all of your technology needs.

Stop by SC129 for full details!

BYOD employee