Summer 2016 – Collaborate Updates

A new Java-free version of Blackboard Collaborate is available Now.  Classified as the “Ultra Experience,” this release of Bb Collaborate uses the web browser as the delivery format for virtual classrooms, meetings, and other engagement opportunities.
 
Bb Collaborate Ultra provides:
  •  A clutter-free, intuitive interface
  • Crisp audio & hi-definition video
  • Dynamic adjustments according to bandwidth and network access
  • New roles:
    • Captioner, which allows faculty to provide accessible alternatives to audio content for participants who are deaf and hard of hearing, as well as for participants whose native language is different from the moderator’s
  • Participant, which allow students to present without giving them full moderator privileges
  • A basic whiteboard
  • Image, PDF, and PowerPoint sharing
  • Desktop Sharing
  • Breakout Rooms
  • Polling Tool
  • learn about how to use this new tool.
Contact the Technical Support Center to schedule a time to  learn more about how to use this new tool.

See below for the differences the old version and Ultra.

Differences between Blackboard Collaborate Ultra and Collaborate Classic

Bb Collaborate Classic
Bb Collaborate Ultra
  • Requires Java and periodic application updates
  • Supports whiteboard, app/desktop sharing, web tours
  • Recordings are accessible in Blackboard Learn. They are in Java format, but can be converted to MP4
  • Room capacity supports up to 1,000 participants
  • Sessions can be scheduled in Blackboard Learn
  • The Chrome browser provides the best experience with WebRTC (Web Real-Time Communication)
  • A specific Chrome extension is required for desktop/app sharing in a session
  • Recordings: Moderators can record their sessions and share them.
  • Recordings are supported as streaming MP4s.
  • Recordings only contain the primary content/video and audio. Chat and participant lists are not currently recorded.
  • Collaborate Ultra’s room capacity is currently limited to 125 users.
  • Scheduling tools are not yet available in the Bb Learn interface.

Zimbra Upgrade Issues – Removing and Re-Adding your SJU account on iOS Devices

How to Remove your Zimbra account from your iPhone/iPad:

  1. Click Settings, Mail Contacts, Calendars
  2. Under Accounts, locate your Zimbra account and select it, click Delete Account. Click Delete

How to Add your Zimbra account on your iPhone/iPad:

  1. Click Settings, Mail, Contacts, Calendars. Click Add Account
  2. Choose the account type Exchange
  3. Enter your entire SJU email address and SJU password.
  4. Click Next
  5. Server: enter zmail.sju.edu
  6. Domain: leave blank
  7. Username: enter your SJU username
  8. Click Next
  9. Confirm that Mail, Contacts and Calendars are set to sync (slider is set to green next to each)
  10. Hit Save

 

Mac Updates – Beginning March 17, 2015

The following information applies to all faculty, staff, and administrators who currently use a Mac (Apple) computer. If you are using an SJU-provided Mac, please continue reading this email in its entirety.

An ongoing priority for the Office of Information Technology (OIT) has been to ensure a safe computing environment for the campus community. This includes providing anti-virus and anti-spyware protection, enabling safe browsing while you search the internet, and patching exposed vulnerabilities that put your data and the SJU network at risk. With these goals in mind, we have taken another step forward to ensure that all Mac users on campus are receiving vital security updates and running the same version of the Mac operating system. In doing this, OIT is able to better assist you in managing the software on University computers and ensure that University information resources are not put at unnecessary risk of potential security threats.

It is a common misconception that Apple computers are not at risk of threats such as viruses and malware. This is simply not the case. In reality, no computer is completely immune from possible attack. Our job in OIT is to proactively protect against this possibility.

A year ago, OIT introduced a new product to assist in remotely managing the software that runs on a Mac. This allowed OIT to deploy software, updates, patches, and other fixes to Apple computers in a more cost effective, distributed manner. Before this new solution was introduced, high priority updates and patches were difficult to deploy in a timely and proactive fashion thus putting the campus computing environment at risk.

Many of you may have already noticed a window appear indicating available updates, which lets you know when new patches or updates are available (pictured below):

mac1

However, since implementing this solution, OIT has found that in some cases, urgent updates are not being installed regularly to University computers.   In other words, some Mac users are ignoring or avoiding these important software update. Beginning on March 17th, OIT will adopt a more proactive approach to ensure that high-priority patches are installed within a 7-day window. If you have a high priority update pending installation on March 17th, you will see a message appear like the one pictured below. You will have 7 days to install the update.

mac2

Within 72 hours of the deadline, you’ll be prompted more frequently to perform the installations. At this point, it is highly recommended that you install these updates immediately to avoid reaching the deadline for the software update. When the deadline is reached, you will be forced to log out and reboot your computer. (Within 5 minutes of the deadline, you will see the image below):

mac3

It is highly recommended that you allow the updates to install when you first receive the update message. If you choose to wait, you risk losing documents when the forced installation occurs.

Is this only for Macs? For now, yes. However, OIT is working on a similar solution to address mandatory updates and patches for Windows computers that will be available soon.

It’s important to know that in utilizing this tool, OIT cannot and will not be accessing any of the data on your University computer.

OIT appreciates your cooperation in helping us better manage our University resources.

If you have any questions, please contact the TSC.

The Nest: Definitions and FAQs – Employee Version

1.) What is a portlet?

Portlets are the small sections within pages.  A portlet usually contains several items that are fall under a particular topic. For example, Faculty Registration Tools or Employee Resources.

 

2.) What is a page?

A page in The Nest is basically the tabs you see across the top when you log in. Depending on your roles at SJU you may have more or less pages than your colleagues.  All employees and faculty will have the following pages:

Home

Employee

School Services

Campus Life

Faculty (for Faculty only)

 

3.) What is a quicklink?

Quicklinks are the tiny icons at the top of the Home page when you log into The Nest.  They are designed to represent the tools you access most frequently within The Nest. Clicking a Quicklink will take you directly to that tool or section.  Your Quicklinks may include:

Blackboard Learn

Library

DegreeWorks

My Schedule

what is a quicklink

4.) Where can go to access my Time Sheet, Pay Stub, etc.?

These tools can now be found under the Employee page in The Nest. Look for a portlet called Administrative Services and follow the same steps you are used to.

 

5.) Where are the university announcements?

University Announcements have been replaced by “Nestlist”. Nestlist serves as the new SJU classifieds. In Nestlist, you can post about campus events, items for sale, classes. and more.

In the event of a true university emergency, the notification will be displayed prominently at the top of The Nest.

nestlist

 

6.) I clicked a link and was given a “Session Expired” error. What do I do?  

session expired error

 

 

Clear cookies, cache and restart browser

If you have gotten this error at some point while working in The Nest, you simply need to clear your browser’s cache. Find your browser below with instructions on how to do so:

Internet Explorer

To check what version of Internet Explorer you are using, go to Help – About Internet Explorer.

If you are using Internet Explorer (11.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (10.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (9.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and Cookies. Hit Delete.


Mozilla Firefox

If you are using Firefox version (3.0) or earlier, please update your browser by going to www.mozilla.com

In Firefox 30, click on History – Clear Recent History.  Choose the time range of Everything.  Make sure at least the top 5 boxes are checked and hit Ok.

Google Chrome

Click on the three horizontal lines in the upper right hand part of the browser. Click on settings. Click on “Show advanced settings…” at the bottom of the page. Under privacy click on “Clear browsing data”. Check the boxes for “Cookies” and “Cached images and files”. Finally click “Clear browsing data”.

Safari 7.0 – MAC OS

Go to Safari – Preferences.  Click Privacy then click Remove All Website Data…click Remove Now.

 

7.) Could you give me more information about The Nest project?

The new portal project was first introduced to campus in Fall 2013; campus community participated in “Name the Portal” contest In October 2013. Over 800 responses were submitted and The Nest was ultimately voted the winner.

The Office of Information Technology successfully launched the pilot of The Nest (with MySJU in parallel) on 3/17/14. The main focus of the pilot was on enhancing the student experience. Additional features and content for faculty and employees were added during Phase 2, which began in April 2014 and will finish up this month.  Phase 2 also including removing access to the old MySJU portal, which was accomplished on 1/7/15.

The project team has weekly meetings and our main focus is on creating a better user experience for all students, faculty and employees. We engage departments around campus and meet with faculty, staff and students to hear what they would like to see in a portal.  If you would like to be included in any future meetings, please email The Nest project manager, Lauren Adams (ladams@sju.edu).

 

8.) What’s next for The Nest?

While we are excited to deliver a new portal to the university, we are not done yet!  Phase 3 will start in February.  Some of our initial objectives are to better enhance the content by soliciting feedback as well as continuing to improve the user experience.

9.) Why did OIT decide to replace MySJU?

We wanted to launch a stable, content-rich portal running the latest version of the Luminis software, which is owned by Ellucian. Our current portal, MySJU, is running on legacy software, which will soon be discontinued by Ellucian support. This project was created to address that issue by upgrading old outdated hardware and software in order to implement a secure, dynamic environment that provides students, faculty and employees with a single point of access to web services customized to their university account.

We used input and feedback from many campus constituents, including many students and campus offices, to build a system that gives you quick access to the things you need most, including registration tools, class schedules, e-mail and calendar, and grade information.

 

10.) Where do I go if I need help/ cannot find something/ have additional feedback?

If you have questions, comments, concerns about The Nest – contact us! You can reach us via email at techhelp@sju.edu, by phone at 610-660-2920, or in person at the Technology Service Center in the Science Center, room 129.  We also have an active social media presence so if you would rather Facebook or Tweet us, please do so.

www.facebook.com/sjutsc or @sjuit

 

 

The Nest: Definitions and FAQs – Faculty version

1.) What is a portlet?

Portlets are the small sections within pages.  A portlet usually contains several items that are fall under a particular topic. For example, Faculty Registration Tools or Employee Resources.

2.) What is a page?

A page in The Nest is basically the tabs you see across the top when you log in. Depending on your roles at SJU you may have more or less pages than your colleagues.  All employees and Faculty will have the following pages:

  • Home
  • Employee
  • School Services
  • Campus Life
  • Faculty (for Faculty only)

3.) What is a quicklink?

Quicklinks are the tiny icons at the top of the Home page when you log into The Nest.  They are designed to represent the tools you access most frequently within The Nest. Clicking a Quicklink will take you directly to that tool or section.  Your Quicklinks may include:

  • Blackboard Learn
  • Library
  • DegreeWorks
  • My Schedule

what is a quicklink

4.) Where can I find my Class Schedule in The Nest?

Your Class Schedule can now be found in The Nest under the Faculty Page in a portlet called “Faculty Registration Tools”.

5.) Where are the university announcements?

University Announcements have been replaced by “Nestlist”. Nestlist serves as the new SJU classifieds. In Nestlist, you can post about campus events, items for sale, classes. and more.

In the event of a true university emergency, the notification will be displayed prominently at the top of The Nest.

nestlist

6.) I clicked a link and was given a “Session Expired” error. What do I do?

session expired error

Clear cookies, cache and restart browser

If you have gotten this error at some point while working in The Nest, you simply need to clear your browser’s cache. Find your browser below with instructions on how to do so:

Internet Explorer

To check what version of Internet Explorer you are using, go to Help – About Internet Explorer.

If you are using Internet Explorer (11.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (10.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (9.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and Cookies. Hit Delete.

Mozilla Firefox

If you are using Firefox version (3.0) or earlier, please update your browser by going to www.mozilla.com

In Firefox 30, click on History – Clear Recent History.  Choose the time range of Everything.  Make sure at least the top 5 boxes are checked and hit Ok.

Google Chrome

Click on the three horizontal lines in the upper right hand part of the browser. Click on settings. Click on “Show advanced settings…” at the bottom of the page. Under privacy click on “Clear browsing data”. Check the boxes for “Cookies” and “Cached images and files”. Finally click “Clear browsing data”.

Safari 7.0 – MAC OS

Go to Safari – Preferences.  Click Privacy then click Remove All Website Data…click Remove Now.

 

7.) Could you give me more information about The Nest project?

The new portal project was first introduced to campus in Fall 2013; campus community participated in “Name the Portal” contest In October 2013. Over 800 responses were submitted and The Nest was ultimately voted the winner.

The Office of Information Technology successfully launched the pilot of The Nest (with MySJU in parallel) on 3/17/14. The main focus of the pilot was on enhancing the student experience. Additional features and content for faculty and employees were added during Phase 2, which began in April 2014 and will finish up this month.  Phase 2 also including removing access to the old MySJU portal, which was accomplished on 1/7/15.

The project team has weekly meetings and our main focus is on creating a better user experience for all students, faculty and employees. We engage departments around campus and meet with faculty, staff and students to hear what they would like to see in a portal.  If you would like to be included in any future meetings, please email The Nest project manager, Lauren Adams (ladams@sju.edu).

 

8.) What’s next for The Nest?

While we are excited to deliver a new portal to the university, we are not done yet!  Phase 3 will start in February.  Some of our initial objectives are to better enhance the content by soliciting feedback as well as continuing to improve the user experience.

 

9.) Why did OIT decide to replace MySJU?

We wanted to launch a stable, content-rich portal running the latest version of the Luminis software, which is owned by Ellucian. Our current portal, MySJU, is running on legacy software, which will soon be discontinued by Ellucian support. This project was created to address that issue by upgrading old outdated hardware and software in order to implement a secure, dynamic environment that provides students, faculty and employees with a single point of access to web services customized to their university account.

We used input and feedback from many campus constituents, including many students and campus offices, to build a system that gives you quick access to the things you need most, including registration tools, class schedules, e-mail and calendar, and grade information.

 
10.) Where do I go if I need help/ cannot find something/ have additional feedback?

If you have questions, comments, concerns about The Nest – contact us! You can reach us via email at techhelp@sju.edu, by phone at 610-660-2920, or in person at the Technology Service Center in the Science Center, room 129.  We also have an active social media presence so if you would rather Facebook or Tweet us, please do so.

www.facebook.com/sjutsc or @sjuit