New IT Website Launched

OIT Home Page

OIT Home Page

The Office of Information Technology is happy to announce the preview of our new website at http://www.sju.edu/it. The new website, based on the University’s latest web design, is a streamlined version of the old site with a number of new communication tools.

The new site offers quick access to general information about IT and our services, and houses the gateway to our IT Support Portal where the bulk of our resources exist. Much of the information previously housed on the old site has been moved into the Knowledge Base within the Support Portal. This enables us to keep that information more up-to-date and the capability to target information to you. By logging into the Support Portal, you will get information specific to your needs, including access to any help tickets you’ve submitted, not just generic information that you have to dig through to get what you need.

The new site also includes interfaces with commonly used social networking tools as a way for us to improve our communications with University students, faculty, and staff.

blogs

Blogs

Our new blog site, http://www.sju.edu/blogs/stc, will be used to share technology news with the community. This includes news about SJU-specific technology as well as general technology tips and news for other sources. Plus, you can subscribe to its RSS feed and get the news right in your inbox.

blogs

Twitter

Twitter (http://twitter.com/sjuit) will be used to post the status of campus technology.

blogs

Facebook

And we’ve setup Facebook pages for the Faculty/Staff Helpdesk and the Student Technology Center which have links back to the IT News blog and Twitter for students, faculty, and staff who are want to follow us through their Facebook accounts.

We hope that you find the new site and use of these tools to be helpful in your use of technology on campus.

Thank you!

Reporting an IT problem

As always, if you have any questions or technology problems please contact the Faculty/Staff Help Desk by submitting a ticket through our IT support portal, http://it.sju.edu/, calling the Help Desk at 610-660-2920 or by emailing helpdesk@sju.edu

Faculty members are strongly encouraged to have their students contact the Student Technology Center located in Science Center 129 for information on outages, as well as any technology requests or questions.  The STC is open nights and weekends for the convenience of our students.

Windows Vista Support

The University’s primary supported Windows version remains Windows XP. Because of some known problems and the incompatibility of some software applications, Windows Vista is NOT supported at this time. Students with systems running Windows Vista will receive network support – including wireless access – only. All other technical issues will need to be addressed by the original computer vender (i.e. Dell or HP).

All business students are expected to use Windows XP, and business machines needing re-imaging will be re-imaged with Windows XP. All other computers running Windows on campus will also continue to use Windows XP.

STC Policy Reminder

The Student Technology Center has discontinued the practice of backing up personal data for students in the Laptop Program. The amount of disk space and time required to perform these backups has grown so large that it is just not possible for the STC to support it. It is the student’s responsibility to back up their personal data/files before submitting their computer to the Student Technology Center for service.

Please refer to the link below for further information regarding all STC policies: http://it.sju.edu/policies-guidelines/stc_policies.html.

Welcome back for the Fall Semester!

Welcome back to Hawk Hill! We hope you have had a relaxing and fun-filled summer. The Office of Information Technology has been working very hard this summer on enhancing the technology resources available to you. As we start off a new academic year, we wanted take this opportunity to share some of those improvements with you using our new OIT blog. Some of these improvements include upgraded wireless across campus, upgrades to MySJU and Blackboard and our new email client, Zimbra. More information on Zimbra can be found at http://www.sju.edu/blogs/zimbra/.

Welcome to the Office of Information Technology Blog!

We plan to use this OIT blog as an interactive way to share OIT technology news, what new projects are taking place in the OIT,  and to share tips and tricks for using technology more effectively.  We encourage you to share your own comments and ideas with us to enhance this discussion.

The Office of Information Technology is located in Barbelin on the ground floor.  Here you can find the offices of Web Services, Telecommunications, Network Services, Technology Purchasing, Support Services, and Instructional Technology and Distributed Learning.  The Faculty/Staff Help Desk is also located in the OIT.  The Help Desk is located in Barbelin 30.  You can contact the Faculty/Staff Help Desk if you need assistance with connecting to the SJU Network (wired and wireless) from your office; virus and spyware issues; laptop and desktop repairs; logging into the campus network, etc.   The Faculty/Staff Help Desk may be contacted by phone at extension 2920, email at helpdesk@sju.edu or feel free to walk-in during our open hours.

Faculty/Staff Help Desk Hours Fall 2009

Monday-Thursday: 7:30am-6:30pm
Friday: 7:30am-5pm
Saturday and Sunday: Closed

Students who are in need of technology assistance can contact the Student Technology Center at 610-660-3070 or stc@sju.edu.   They can also visit the STC blog at: http://www.sju.edu/blogs/stc/

Student Technology Center Hours Fall 2009

Monday-Thursday: 8am-11pm
Friday: 8am-5pm
Saturday: 10am-5pm
Sunday: 10am-11pm

Welcome Back to Hawk Hill!

We hope you have had a relaxing and fun-filled summer!  The Office of Information Technology has been working very hard this summer on enhancing the technology resources available to you. As we start off a new academic year, we wanted take this opportunity to share some of those improvements with you using our new STC blog.

Welcome to the Student Technology Center Blog!

We hope to use this STC blog as an interactive way to share STC technology news, what new projects are taking place in the STC,  and to share tips and tricks for using technology more effectively.  Please share your own comments and ideas with us to enhance this discussion.

The Student Technology Center (STC) is located in Science Center 129.   More than fifty public-use computers are available in the STC and each computer has access to the Internet, email, word processing, spreadsheet and database applications, presentation software, and a variety of other instructional software.  The Student Help Desk is also located in the STC.  You can contact the Student Help Desk if you need assistance in connecting to the SJU Network (wired and wireless) from your room; virus and spyware issues; laptop program repairs; logging into the campus network, etc.   The Student Help Desk may be contacted by phone at or feel free to walk-in during our open hours.

Fall 2009 STC Hours

Monday-Thursday: 8am-11pm;
Friday: 8am-5pm;
Saturday: 10am-5pm;
Sunday: 10am-11pm