TSC is proudly offering BYOD to SJU students!

What is BYOD?

BYOD stands for Bring Your Own Device. Basically, this means that if you are an SJU student, the TSC will support any computer you come to campus with.

In the past, we were only able to provide hardware repair support only to students enrolled in the SJU Laptop Program.  Now, in order to provide a better service to our students we will provide hardware repair support for all students for a fee plus the cost of parts.

Why did we start this program?

Short answer: a number of reasons.  At the end of each school year, the TSC sends out a survey to SJU students to find out what technology services you like and what services you would like to see implemented.  Last year, you voiced that they would like to see more technology support offered for those of you who are not members of the Student Laptop Program.  We also realized that as a student, you may have limited access to transportation or funds to take your computer to a repair store.

How does it work?

Bring your computer along with any operating software to the TSC in SC129.  Our certified technicians will diagnose and relay the problem to you.  Once diagnosed, we will provide you with a price for labor and parts. At that time, you can decide if you would like to go ahead with the service from the TSC.  You always have the option to turn down the service.  If you choose to have us fix your computer, you can simply pay with your Hawk Card!

We truly think this is a great service that we now offer to all SJU students and we are thrilled to be able to provide it. You have the convenience of having your computer fixed on campus at a much cheaper price than you’ll find at a store.

For complete, detailed information please stop by SC129.


BYOD sign

Annual Project Review Process

For fiscal year 2015 (starting June 1, 2014), the Office of Information Technology will be implementing an Annual Project Review process to align IT resources more effectively with strategic institutional priorities and utilize IT resources most effectively and efficiently. In addition to this annual process, there will be regular meetings with the leadership of each SJU Business Unit. These will be scheduled through the Project Management Office (PMO) and will be used to discuss scheduled, deferred or cancelled projects.

Submitting a project in the prescribed solicitation window will be the best route to project approval, and ultimately, completing the project when originally anticipated.

The exact dates below are estimates and will be adjusted for each calendar year.

Project Solicitation: December 1, 2013 – January 15, 2014

During this time, any projects for the next fiscal year (i.e. projects with a target completion date after June 1) should be submitted through the online Project Management Tool.

PMO Review: January 15 – February 15, 2014

The PMO will conduct individual reviews in this window. This review will ensure that all essential business requirements are collected and fully defined. Projects that involve only one resource will be forwarded to the appropriate Unit Manager for feasibility evaluation and estimated development days.

Unit Review: February 18, 2014

In this step, Unit Managers will review all cross‐divisional projects in a day‐long event. A final list will be compiled for the Information Technology Advisory Committee (ITAC) project review subcommittee, Enterprise Systems Advisory Council (ESAC), and full ITAC membership.

University Vetting: April 1‐May 15, 2014

The Information Technology Advisory Committee (ITAC) project review subcommittee, Enterprise Systems Advisory Council (ESAC), and ITAC will review the IT portfolio; provide feedback and guidance to ensure that the IT portfolio aligns with the strategic initiatives of the University.

FY 15 Begins: June 1, 2014

FY 15 IT projects are underway. Additional project submissions will be reviewed and business requirements gathered on a bimonthly basis. Additional project resources will be evaluated and advanced to IT unit managers for portfolio changes. IT advisory bodies will weigh into the vetting process for additional projects throughout the year.

Project requests should be funneled to the appropriate IT liaisons* for submission:
Advancement – Tamsin Burns
CAS – Anne Szewcyk
Enrollment Management – Bob McBride
Financial Affairs – Maryann Flynn
HSB – Peggy Allen
Human Resources – Matt Petitt
Student Life – Karla Castro
*The IT project management office is also available to assist with project submission.

annual review

Street Team: Legal Ways to Watch Movies

As winter break progresses, some of you might start feeling a bit bored of flipping through TV channels during your free time. You’ve worked your shifts for the weeks if you have a winter job, and you’ve caught up with most of your friends from home, so now you’re wondering what should I do next? Before you go online to download some movie or TV show illegally to pass the time, check out this list of places to watch them legally, and enjoy your holiday without getting into trouble with the law.

Subscription sites

  1. You have probably all heard of Netflix before, but in case you haven’t, it is a place to “watch TV shows and movies anytime anywhere.” It offers tons of free movies but you do have to sign up and get a subscription for $7.99, but they do offer a free month if you want to try it out.
  2. Another super popular place to find streaming videos is Hulu. Hulu has a bunch of B-rated movies you might never have heard of but there are some gems you can find if you search for a bit. Some of the better titles are available on Hulu Plus which is also $7.99 a month but gives you a week to try it out ( we won’t judge if you watch to binge watch all your TV shows the week of your free trial).
  3. Amazon Prime lets you watch popular movies and TV and also gives you free shipping and a free kindle book loan each month. It gives you a free 30-day trial but after that is gets pretty pricey at $79 a year. But it does offer more for its subscribers than most other sites.
  4. Xfinity TV If you’re a Comcast subscriber, you already have access to movies on demand on your TV, Fancast provides a wider selection of free movies to watch online. You can also rent the movies on your TV with on demand.


If you don’t feel like paying for a monthly subscription, a few companies have pay-as-you-go move rentals such as Blockbuster’s On Demand, Best Buy’s CinemaNow, Vudu, and even iTunes. These sites are generally better for those of you who want to watch new releases instantly.


1. A lot of these sites provide you with films that are on the public domain, which means they will most likely not be the newest releases. These sites are great if you want to brush up on your classics, westerns, indies, or noir films.

CrackleInternet ArchiveYoutubeTop Documentary FilmsOpen CultureGoogle VideoSnagFilms

Street Team: Managing Space on your iOS 7 Device

Since the release of iOS7, we’ve seen many users encountering issues with free space on their iPhones, iPads, and iPods. The upgrade, if done directly on the device, requires several gigabytes of free space on its own.


Over time, smartphones, tablets and other portable devices can quickly become filled with music, video, picture and application files. This is especially true for Apple devices, given the size of the iTunes App Store and the ease of syncing content to the devices.


If you’re having issues with free space on your device, there are a few easy steps you can take to both figure out why you’re using up so much space, and address the problem.

Firstly, it’s a good idea to take a look at the built-in storage management that iOS comes with. Tap settings, then general and then finally tap usage and it should take you to a screen that gives you a description of how much space each application is taking up.

You may find that graphics-intensive games will take up a good bit of space, as will videos and oftentimes pictures. If you see an application you’d like to delete to free up some space, you can simply tap on it and then tap “Delete App” to immediately free the space.


If you don’t see any applications that are taking up exorbitant amounts of space, then the most likely culprit is media content. When it comes to music and videos, it may be best not to store the files on the iOS device at all, and instead opt to use streaming services for music such as Spotify, Google Play Music, Netflix, etc. Otherwise, music and video files can very quickly end up filling a 8GB or 16GB iOS device to capacity.

If photos and emails are your main culprit, there’s an (likely) easier solution. With iOS 6, Apple released a new feature called the iCloud. This essentially allows you to access your files (music,  contacts, photos, emails, etc.) on your device from anywhere, as long as it has a data—3G, 4G or WiFi—connection. In order to enable this feature, you simply enter the settings menu and tap iCloud. From there, you can select all the items you want to store on the iCloud. Apple offers 5GB of space free for all users, so while this can be useful for photos, mail, contacts and calendars, you must be a little careful with how much you decide to store.

If you follow all of the above steps and your iOS device still doesn’t seem to have any space available, the final step is to plug the phone into your computer and open iTunes to check the storage usage. Once iTunes is open, select your device in the top right hand corner of the library. Immediately at the bottom you should see a breakdown of what types of content are using data on your device. If music or videos is the problem, then you simply need to remove some of that media content via iTunes to free up space.

If you see a large yellow bar with “Other” taking up a ton of your space, then freeing space is a bit more tricky. This is a common issue with iOS devices, although much less common since the release of iOS 7, and it results in large amounts of storage being used up by temporary files or files that are no longer in use. Bringing your device into Science Center 129 is recommended in this case, because it can often be a bit demanding to figure out how to clear out the space occupied by files designated as “Other” by iTunes.

As always, if you have any other issues with your iOS device or questions about keeping free space on it, stop by the TSC in Science Center 129 for assistance!

Street Team: Holiday Gift Ideas


With the holiday season sneaking up on us, now is the perfect time for an article with some new and exciting tech gifts. These gifts can be perfect to give to friends or family. You could even ask Santa for a few of these if you want to. Some of these ideas, such as different iPhone cases, pens, bluetooth keyboards and headphones, could really come in handy for everyday life .

There are a bunch of different iPhone cases on the market today. Some are meant for just style, others are for durability, waterproofing, and even charging. OtterBox and LifeProof cases are the most common iPhone cases. OtterBox cases are generally cheaper than LifeProof cases, but LifeProof cases are waterproof. They can range from around $30-$100 if you are paying full price. Some cases that are meant for style can be found for much cheaper. Some can be found on amazon for just a few dollars. There are new iPhone cases that have built in chargers. If your phone is low on battery you can put it in the case to get extended battery life. One brand, UNU, sells these cases for $45 at full price.

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A major part of college is note taking. There are now technology pens that help you with your notes. While you take regular notes with ink on paper, all of your notes are converted into digital notes that can be later edited, archived, and shared. You can take multiple pages of notes with these pens with ease. There are apps that can be downloaded so these notes can be viewed directly on your smartphone or tablet. These pens can be very handy but are relatively expensive. There are many different brands to buy from that have different features on these pens that can be found anywhere from $100-$300.


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Bluetooth keyboards have become very popular and useful for note taking and writing papers on the go. These keyboards can help write on tablets or phones. Typing a twenty word text message or post on Facebook can be simple enough on different devices, but writing a two page paper on a touch screen tablet would not be very pleasant. Keyboards allow you to type efficiently and easily. Some keyboards are specifically made for Android phones and tablets. Apple also has Bluetooth keyboards that can connect to any Mac, or iPad. Both of these keyboards can be found generally at around $70.

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Headphones are a great gift to think about for the holidays. Many people don’t want to spend a ton of money on big designer headphones that go over your ears, but some of the in-ear headphones don’t block out sound enough. Lots of different companies have been working on noise canceling in-ear headphones to get the best of both worlds. Sony has had Noise canceling ear buds for a while for around $70 at full price. This is still much cheaper than paying $300 for Beats by Dre. Bose has also been putting out commercials for their new noise canceling headphones which are around $100 full price.


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Many products are designed specifically for apple products, but there is a new innovative product that apple does not have first dibs on. Samsung has recently come out with a smart watch that is connected with your phone. This watch is only compatible with the Samsung Galaxy Note 3 and Galaxy S 4. This new watch is equipped with a touch screen and allows you to receive cals, emails, and text all on the watch. This can be done so in a much less distracting way then having to pull out your phone in the middle of a conversation or other scenarios.



Bluetooth seems to be a very common feature that has been incorporated in almost all technology products on the market today including speakers. Bluetooth speakers now come in all different shapes, sizes, and prices.  Some of the more standard speakers like the Jambox by Jawbone have a good quality sound to them and can get relatively loud for the size of them. They go for around $100 and can allow 10 hours of listening time before recharging the battery.  You can find much cheaper alternatives for about $15-20 that have very similar features but the quality of music will not be as good and the batteries can only last about 6 hours. Depending on how loud and what sound quality of music you want to listen to you can find the perfect pair of Bluetooth speakers with such a wide variety to choose from.


The holiday season brings tons of new items on the market. The good news about all of these new tech gadgets that can be very helpful to college students is that there are always sales during this time of year. With non-stop sales for the next month or so all of these gifts could be found at great prices.

Street Team: Tablet or iPad – Worth the Expense?

With ads and news about the release of the latest tablet constantly bombarding the consumer market, you may be wondering if a small piece of technology is really all it is hyped up to be.

This past summer, I purchased an iPad 4 so I had a portable system for studying in China. 218415_10151521358298302_363919494_o

While abroad, it replaced my usual computer and was perfect for travel. I hadn’t thought about tablets too much before then though. My brother had gotten one as a gift and raved about it, but I did not really understand the allure until I got one myself. It was a blessing in disguise while abroad, as I could carry it around wherever I went. However, I did not realize just how much it would affect my study experience here back at Saint Joe’s. As the semester progressed, I began to compile a list in my head of good and bad things about having a tablet, which I’d like to share.


Lightweight, small, and portable

    I never carried around my laptop for classes because it was cumbersome and took up a lot of space in my bag. My iPad on the other hand conveniently fits into any school bag so I bring it to class almost every day.

Apple product compatibility

    I know many people believe this to be just a stupid gimmick to buy Apple products, but it really does come in handy. My iPad automatically syncs to my other Apple products and backs up to my iCloud.


    There are some really cool apps you can download that make your life ten times easier. Some examples are notetaking apps, comprehensive calendar apps, news apps, and social networking apps. I previously wrote an article on some cool apps which you can check out here (http://sites.sju.edu/oit/index.php/2013/09/25/top-apps-for-college-students/)


    I love watching Netflix on my iPad in bed. It is probably one of my favorite ways to take a study break. The tablet is great because I can hold it any which way and it’s not as heavy or cumbersome to have in bed as a laptop. There are also some really fun gaming apps to pass the time. I generally check out what’s popular in the app store and download hours of fun.


    One of the biggest draws for people who purchase tablets is EBooks. I downloaded an app (OverDrive Media Console – Library eBooks and Audiobooks) that gives me access to my local library and its large digital collection of books.


I love being able to read at night, especially because I do not have a bedside lamp at school. I can freely download and read books for fun or I can also catch up on that last minute bit of reading for tomorrow’s class. Many users claim that they don’t like not being able to feel and physically turn the pages of a book. But for me, the iPad is often lighter than some of the books I read, I don’t fiddle with a physical bookmark, it’s easier to read at night in bed.



    This is probably the best part about having a tablet and one of the main reasons why I bought mine in the first place. I was required to bring a 500 page textbook to China. When I found out my weight limit for luggage was 45lbs, I looked into alternative ways to bring such a large textbook. I didn’t think I would use my iPad for textbooks other than that; I liked physically highlighting my texts and writing notes in the margins. The iPad allows you to do all this and more. You can highlight and make notations in any books and then search for them later. The ability to scroll through everything you’ve marked is wonderful for papers and studying for tests. You also can search for key terms. I especially like this feature because I tend to get books that are different from my professors. So if they are lecturing in class and start quoting a passage, I can immediately look it up and find it within seconds. I downloaded the Kindle app and got the majority of my textbooks for less than half the price of what they would’ve been at the bookstore. Some of my smaller books were even free! I love the fact that I have access to almost all of my books in one place and I can carry them all to class without having a 50+lb bag. It very convenient to have all my books with me at all times especially if I have a few minutes to read in the library, say if a class got cancelled or I have a meeting.


Silverlight/QuickTime software compatibility

    One thing I’ve noticed is that my iPad is not compatible with QuickTime or Silverlight, so I can’t watch things online like Hawkvision. You often have to download the apps for things like Hulu and Xfinity, and they don’t always offer the same content as on their website.

Netflix Facebook US Integration Screenshot


I did not purchase the Office suite for the iPad because it was a few hundred dollars and it got poor reviews. There are similar apps available such as Pages, but they’re also expensive and it is hard to share papers and projects with non-iPad users. I generally end up converting something or sending it to myself to fix later.


    One of the little things that always seems to get me is typing. I found it hard to type on such a small screen at first and I’ve always liked having something physical to push on a keyboard. I constantly make typos which then autocorrects the word to something entirely different. It has definitely been an adjustment.  One upside to a touch screen keyboard is that you can undock and split it so you can type using your thumbs as you would with your phone.


    This is probably the bit that annoys me the most. I did not purchase a data plan with my iPad. So while I can have access to wireless almost everywhere I go, when it gets spotty half my apps don’t work. I went on a road trip and brought my iPad in the car with me. I didn’t realize that almost all games require the wireless to play. Also, if I’m in a spot where there is wireless access, but not a very good signal, apps won’t work. For example, the Google Drive app often won’t allow me to make changes on my documents if the wireless signal isn’t strong enough.


Our GA Claire also uses an iPad for her classes- “I use an app called Note taker HD (https://itunes.apple.com/us/app/note-taker-hd/id366572045), it has a wrist guard for taking notes which is super helpful because I’m left handed. I like using it to draw on the slides the teachers post.  You definitely have to invest in good stylus for note-taking, I use one from Belkin. The bad ones don’t write as well so they’re much harder to take notes with. But even with a good stylus you have to practice to be able to write good notes. One bad thing about taking notes on an iPad is that some teachers don’t like you to have technology out while their teaching. They just haven’t fully accepted it. Also, not all apps are integrated, so file sharing with group mates is sometimes difficult. You end up having to convert a lot of files. The iPad is a lot less to carry and I like it for textbooks because I can easily search for a word. It has been much more convenient to find all the textual resources especially at end of semester for papers. I don’t really like using it for EBooks as much, but it’s nice that I can read in bed at night without a light.”


“If you’re willing to spend the money, it’s amazing”  and I totally agree. Despite the few flaws a tablet might have, it is the best purchase I’ve made in a while.

You may be looking for a gift for the upcoming holiday season, or simply interested for the latest innovation. Either way, tablets are increasing in popularity. If you are interested in starting a search for a new tablet, I would suggest checking out http://reviews.cnet.com/best-tablets/ and other reviews carefully before making your decision.

Street Team: Academic Dashboard

Academic Dashboard – Andrew Wyschnskyj

             I recently contacted Gerry Donahue, Assistant Director of Business Intelligence and Analytics in the Office of Information Technology, about the Academic Dashboard.  The Academic Dashboard is a newly released tool, created by IT.   Gerry me some insight about how the Dashboard is used and what the purpose of the Dashboard is.  IT designed the Dashboard, with input from Faculty and College Deans, with the hopes of improving the campus environment.  The overall goal of having the Academic Dashboard is to make SJU a better place for all students and faculty in general.


The purpose of this article is to explain to my fellow students how the Dashboard can improve the lives of SJU students, so I had to find out how it works. The Dashboard takes different information and data from SJU’s administrative database and uses multiple tools that allow for easy access to the information. The Dashboard conveniently makes that information available for the faculty administrators and deans.  Those individuals will use the data from the Dashboard in the course of their decision making.  IT wanted to keep the tool as simple as possible so everyone can understand how the system works without needing advanced computer skills.

Some pieces of information that will be available are different class sizes, and how many sections there are for each course being offered. Different courses would benefit by having a smaller student to teacher ratio.  The Dashboard helps to determine that.  By having an appropriate number of students in each course, the students can have a closer relationship to the teachers and improve learning conditions. The teachers would have an easier time keeping track of all their students. Since the Academic Dashboard can show how many students are enrolled in each course, they may notice that the class sizes are getting bigger than what the University wants.  Because the appropriate people have access to this information through the Academic Dashboard, they will be able to make an informed decision to increase the number of sections available for students to take. This will not only benefit the students and professors, but the University as a whole by maintaining a distinguished standard of classroom environments.  Similar situations can be improved due to the availability of information in the Academic Dashboard. There may be certain courses that have too many classes available during certain semesters. This can lead to classes not being filled because the students enrolled in the class are distributed relatively evenly leaving openings in different classes. Now that this information is easily accessible they can make decisions to reduce the amount of sections for this particular course.


The Academic Dashboard is a great asset to the SJU community. There are many advantages to having the Academic Dashboard on our campus. Maintaining the Dashboard, and updating the system whenever necessary will help improve the experience the students have during their time at Saint Joseph’s University. It will also help make the faculty and staff’s lives easier by preventing a surplus or deficiency of students in each class. Overall it will help improve everyone who is involved with this campus, and we should be very thankful to have the Academic Dashboard at our disposal.

If you have any questions about the purpose and function of Academic Dashboard, please contact the TSC!

Street Team: Motorola’s Project Ara

In case you missed the technology news this past week, Motorola teamed up with Dutch designer Dave Hakkens to create a new kind of phone. The following video came out earlier this summer, and it caused quite a commotion among technology lovers and phone manufacturers alike.


The concept “Lego” phone was just a figment of imagination for many, a Utopian phone that would never be mass-produced. That changed when Motorola, a Google-owned company, picked up the Phonebloks design for Project Ara.

“We want to do for hardware what the Android platform has done for software – create a vibrant, third-party developer ecosystem,” the firm posted in a blog.

“To give you the power to decide what your phone does, how it looks, where and what it’s made of, how much it costs and how long you’ll keep it.”Through Project Ara, users will be able to customize a phone based on their wants and needs. Unlike phones on the market today, if you break your screen, wear out your battery or just decide you want an upgrade, you can keep your existing phone and update it with a new part.

There has still been a lot of negative feedback about the phone’s practicality and durability. (you can take a look at one of the main reddit thread about Phonebloks here: http://www.reddit.com/r/electronics/comments/1m4m0f/this_is_currently_on_the_front_page_a_good/). Some of the most common complaints have been that the phone will not have all of the features of a regular smartphone because there will be limited space for the blocks. For a regular smartphone, designers cram in all of the pieces and find the best way they fit together. Without this process, consumers would have to solve the jigsaw of compiling their technological needs onto a small space, not an easy feat! Users may have to sacrifice things in order to have the things they want. So while it may be practical to ditch your storage for more battery if you only use the cloud, you could not get more storage and more battery at the same time without sacrificing something else. The end-result may turn out to be a bulky, unstable, and unattractive.

Nevertheless, Motorola is launching a pilot-phone to gain feedback and create a Project Ara community. It will certainly be interesting to see just how the Google company executes this project. Experts predict they will be launching a developers kit sometime this winter, so be sure to keep an eye out for this environmentally conscious phone in the future!

Street Team: Emergency Notification System (ENS)

The winds started picking up and everyone knew it was coming. Superstorm Sandy, one of the costliest storms to ever hit the United States, was scheduled to hit Philadelphia on October 29th. Pennsylvania was in a state of emergency and Philadelphia had shut down its public transportation system.  Everyone on SJU’s campus was preparing for the storm but as Sandy hit, members of campus began to realize that our methods for communicating emergencies were lacking. The existing system served its purpose, but it could be better and reach more people.  At the time, the Emergency Notification System (ENS) was used to communicate via text and email.  In the case of an emergency, we wanted to be able to reach as many people as possible, as efficiently as possible.

The Office of Information Technology (OIT), including User Services, Media Services, Web Services, Project Management, and Telecommunications, created an updated version of ENS to better notify students, faculty, and staff in the event of an emergency. The yearlong project has been a collaboration among a number of departments on campus.  OIT’s charge was to hear from various SJU constituents what they’d like to see in the ENS and build the technology.

The first phase of the new ENS project was modifying the system so emergency communication was extended to encompass text messages, email, RSS feed (on MySJU, sju.edu’s campus status page, notification bar and the campus TV system), as well as the University’s Facebook and Twitter accounts.  Because we are aware that most people are plugged into some form of technology most of the time, we wanted to reach SJU employees and students through their mobile devices. The pictures below show what you would see displayed on www.sju.edu and the university’s status page in the event of an emergency:



Procedures were also simplified and clarified during this update to the ENS.  A select group of people are designated to determine the message and communication channels if and when there is an emergency on campus. These administrators then fill out a form to identify the emergency and check off what form of communication to use. This form is then sent to an alias in The Office of Public Safety and Security.  Public Safety will then sends out the outage or emergency notification to communicate the issue with the rest of campus. There are monthly tests of the system in order to test its effectiveness and key employees are routinely trained. Just last week, the emergency notification system was utilized to inform students of the Philadelphia water main break. In the future, there may be more updates to the system, but for now, it covers everything imaginable.

So, while the few emails and texts you get may be annoying at the time, you can be assured of your safety knowing our campus will be ready in case of an emergency.


OS X Mavericks Upgrade Policy

*This message is intended for employees and faculty members who have a Mac issued to them by Saint Joseph’s University.  If you have a computer running Windows, this email will not apply to you.*


On Tuesday, Apple released the new version of their operating system, OS X Mavericks.  What’s different about this release is that they’ve now offered Mavericks as a free upgrade within the App Store on all Macs running their previous OS, Mountain Lion.  As in the past, users are reminded that they should not perform an upgrade on their Mac such as this.  Operating system upgrades have many unforeseen issues, which result in hardware and software incompatibilities, application and data loss, and significant disruption to the configurations and customizations implemented by the Office of Information Technology.  An upgraded Mac may have to be wiped and redelivered with a supported version of the Mac OS X when incompatibilities arise.


If you have already performed the upgrade, you should contact your I.T. Liaison, or our Technology Service Center, so they can determine the next steps that should be taken.  Attached below is a picture of what the upgrade option will look like within your App Store updates.  If you are presented with this as an available update, please ignore it.  Any other updates that are available can be installed yourself or by contacting the Technology Service Center.  IT will continue to test new operating systems and work with the different departmental liaisons so that we can properly support the community and provide the best computing environment possible.



If you have any questions, please contact the TSC!