Policy Governing the Use of Computing and Network Resources

Mission Statement

To support the missions of teaching, research, and public service, Saint Joseph’s University provides access to computing and information resources for students, faculty, and staff, within institutional priorities and financial capabilities.

General Requirements

All members of the University community who use the University’s computing and information resources must do so responsibly. Every user is responsible for the integrity of these resources. All users of University-owned or University-leased computing systems must respect the rights of other computing users, respect the integrity of the physical facilities and controls, and respect all pertinent licenses and contractual agreements. It is the policy of Saint Joseph’s University that all members of its community act in accordance with these responsibilities, relevant laws and contractual obligations, and in the highest standard of ethics.

Computing facilities and accounts are owned by the University and are to be used for the University-related activities for which they are assigned. University computing resources are not to be used for commercial purposes or non-University-related activities without written authorization from the University. In these cases, the University may require payment of appropriate fees. This policy applies equally to all University-owned or University-leased computers.

The University reserves the rights to limit, restrict, or extend computing privileges and access to its information resources. Data owners–whether departments, units, faculty, students, guests or staff–may allow individuals other than University faculty, staff, and students access to information for which they are responsible, so long as such access does not violate any license or contractual agreement; University policy; or any federal, state, county, or local law or ordinance.

Users and system administrators must guard against abuses that disrupt or threaten the viability of all systems, including those at the University and those on networks to which the University’s systems are connected. Access to information resources without proper authorization from the data owner, unauthorized use of University computing facilities, continued overuse of resources that degrades system performance, and intentional corruption or misuse of information resources are direct violations of the University’s standards for conduct as outlined in the Saint Joseph’s University Policy Manual, the Personnel Policies and Procedures for Professional and Salaried Staff, the Faculty Handbook, and the Official Student Handbook and may also be considered civil or criminal offenses.

Saint Joseph’s University treats policy violations of computing facilities, equipment, software, information resources, networks, or privileges seriously. Disciplinary action is described in the section Penalties for Misuse of Computing and Information Resource Privileges.

System Administrator Responsibilities

  • Maintain size limits on user file systems and incoming email systems. These limits will change from time to time.
  • Detect weak passwords and contact users to change them to a stronger password.
  • Scan the network file systems for viruses and remove them. Notify users who repeatedly have viruses in their file space.
  • Investigate reports of problems caused by users on Saint Joseph ‘s network to internal or external computers or networks.

User Responsibilities

If you or your guest use the University’s computing resources or facilities, you have the following responsibilities in addition to those described in the preceding sections:

  • Use only those computer services, networks and accounts which the University has authorized for your access.
  • Use accounts only for the purpose(s) for which they have been issued.
  • Be responsible for all use of your accounts and for protecting each account’s password. Users are not allowed to divulge computer account passwords. Passwords should consist of a mix of 7 or 8 alphanumeric characters, and should be changed frequently throughout each semester of use. Do not use easily identifiable personal information such as names, telephone numbers, birth dates, etc.
  • Immediately report unauthorized use of your accounts to the Office of Information Technology.
  • University communications systems (electronic mail, electronic messaging, and similar services) may not be used for unlawful purposes or purposes that violate other University policies. The latter include, but are not limited to, sexual or other forms of harassment. Electronic communication may not be used for commercial purposes except under the direction of the University.
  • Ensure that all software that you use is properly licensed. Do not use or share unlicensed software including computer programs, music files and other digital media. The unauthorized sharing of music files and other digital media is a violation of the Digital Millennium Copyright Act and you are potentially liable for damages. Take reasonable and appropriate steps to see that all hardware and software license agreements are faithfully executed on any system, network, or server that you operate.
  • Cooperate with system administrator requests for information about computing activities. Under certain unusual circumstances, a system administrator is authorized to access your computer files.
  • You are held responsible for the actions of your guest(s). Violations of computing resource policy committed by any guest will be attributed to that guest’s sponsor.
  • You are responsible for making backup copies of your documents and personal software.
  • The use of electronic mail is to be treated as the use of postal services. Email messages are to be opened and read by the user to whom they are addressed. Do not attempt to read, delete or otherwise tamper with email addressed to another user. Do not attempt to distort or forge the “address” information of email messages. Do not send harassing or offensive email.
  • You may not attempt to gain control of any files or computers without the prior consent of the “owner” of those files. The system administrator does not give consent for users to attempt to gain control of any network servers, routers, or switches. The system administrator does not give consent for users to “look around” the file systems on any server.

If you are a project director for a group of computing users, a supervisor whose staff use computers, or a faculty member whose students use computers, you must help your project members, staff or students learn more about ethical computing practices and promote good computing practices and data management.

As an aid to a better understanding of responsible computing practices, all departments that own or lease computing equipment are encouraged to develop “Conditions Of Use” documentation for all systems that they operate and to make these “Conditions Of Use” documents available to users. These documents should be consistent with the policies and procedures set forth by the Office of Information Technology (for example, the Policy Governing Computing and Network Resouces at Saint Joseph’s University ) and should be approved by the department’s administrative officer or other individual designated by that administrative officer.

The University is not responsible for loss of information from computing misuse, malfunction of computing hardware or software, external contamination of data or programs. The staff in Information Technology units such as Network Services and all other system administrators must make every effort to ensure the integrity of the University’s computer systems and the information stored thereon. However, users must be aware that no security or back-up system is 100 percent foolproof.

Penalties for Misuse of Computing and Information Resource Privileges

Abuse of computing resources is subject to disciplinary action. If the Office of Information Technology has a sufficiency of evidence to indicate that intentional or malicious misuse of computing resources has occurred, and if that evidence points to the computing activities or the computer files of an individual, any or all of the following steps will be pursued to protect the user community:

  • Notify the user’s project director, instructor, academic advisor, or administrative officer of the investigation.
  • Refer the matter for processing through the University’s judicial system.
  • Suspend or restrict the user’s computing privileges during the investigation, including inspecting that user’s files, diskettes, and/or tapes. Disciplinary action may include the loss of computing privileges and other disciplinary sanctions up to and including non-reappointment, discharge, dismissal, and legal action. In some cases, an abuser of the University’s computing resources may also be liable for civil or criminal prosecution under Title 18 PA C.S. @5742 (1990), or other appropriate legislation.

It should be understood that nothing in this policy precludes enforcement under the laws and regulations of the Commonwealth of Pennsylvania, any municipality or county therein, and/or the United States of America.

All computer users are urged to become familiar with the University Policy of Academic Honesty as it pertains to the use and abuse of University computer resources, as well as the Policy Governing the Computing and Network Resources at Saint Joseph’s University. Any observed violations of these policies must be reported to the appropriate administrative officers and to the Office of Information Technology.

Use of Unlicensed Software

All software installed on the University’s computer systems must be properly licensed, either by the University, or by the individual user. The University will monitor its computer systems to ensure that unlicensed software is not installed on its computers. Individuals who install software on their office computers must keep records to show that this software is properly licensed, and they must inform Information Technology that the software has been installed.


Compliance with Copyright Laws for Text, Audio and Video

Nearly all written, audio and video material is protected by copyright laws, regardless of whether it is in a hard copy, in an electronic copy, or on the Internet. The exceptions to this rule are so few that users of SJU technology should assume that all written audio and video materials in hard copy or available through the Internet are protected by copyright laws, including The Digital Millennium Copyright Act of 1998, unless there is clear information to the contrary. Simply stated, the copyright laws allow a user to read the copyrighted material. The copyright laws do not allow a user to modify a copyrighted work, make copies of it (beyond those allowed by fair use), distribute copies of a work through the Internet, or broadcast a copy of a work (such as in the case of video) on any channel or network. As with materials from a library or other sources, the user is responsible for using materials obtained off the Internet in compliance with the copyright laws.

Compliance with Copyright Laws for Software

Nearly all computer software is protected by the copyright laws. The exceptions to this rule are so few that users of SJU technology should assume that all software on a SJU computer system, on third party systems, or available through the Internet is protected by copyright, unless there is clear information to the contrary. Simply stated, the copyright laws allow a user of software to use the software, load it onto the hard drive of a computer, and retain the original disk as an archive copy. The copyright laws do not allow a user to modify the software, make more copies of it, store copies on both a home and a campus computer, or distribute the software through the Internet, unless the license agreement permits those activities. Unless a user of SJU computer systems knows that any of those activities is permitted by the applicable license agreement, users of SJU computer systems shall not copy any software, modify any software, load copies of it onto a network or on multiple hard drives, or distribute the software in any way, including through the Internet.

TSC Laptop Program Support and Policies

Saint Joseph’s University is proud to offer our students a fully functional Technology Service Center (TSC) where they can bring their laptops for diagnoses and repair.

The TSC also offers students information on everything from running virus scans to connecting your video game consoles to our network. The TSC is located in the Science Center, Room 129.

Summer 2015 availability below:

Monday – Thursday 7:30am-7:00pm
Friday 7:30am-5:00pm
Phone: 610-660-2920 | Email: techhelp@sju.edu | Location: Science Center Room 129

Information on connecting your laptop to the SJU wireless network.

Technology Service Center Policy Statements

We the Technology Service Center, in order to provide a more professional environment, augment customer satisfaction and abide by applicable software laws, do ordain and establish this listing of policy statements.

  1. The Technology Service Center provides computer technical support for all currently enrolled Saint Joseph’s University students.
  2. Copying, viewing, or otherwise commandeering of documents, pictures and all other non-essential files from a user’s computer is strictly prohibited.
  3. Unless ownership is proven, we will not attempt to or break a password on a computer.
  4. The Technology Service Center will not format or re-image any laptop program computer without confirmation from the owner.
  5. The Technology Service Center is not responsible for data lost during service it performs on your computer. Please back up your data before sending your PC/Mac to be serviced by the Technology Service Center. The Technology Service Center will provide advice on backup strategies and will publish recommendations for backing up your computer.
  6. The Technology Service Center will not install any unauthorized or unlicensed software. Any software install requests must be provided with CD’s, license codes and documentation.
  7. All drop-off computers will have a minimum one (1) day wait. We will notify the student when the computer is ready. In the event a computer is not ready after a day or it needs to be sent out for repair, the TSC will update the user on the status of the computer.
  8. The uses of the University network and/or any file sharing software (i.e. Limewire, eDonkey, Kazaa, iMesh, Gnotella, etc.) to share, transmit, or receive copyrighted materials is illegal and strictly prohibited. Failure to comply may result in loss of your network account, network access privileges and/or further disciplinary action. More information on our Usage Policy is located at http://www.sju.edu/int/resources/it/policies/usage.html
  9. The Technology Service Center will not distribute The Nest or any other network related password via telephone or in person. Users are to reset their password through nest.sju.edu
  10. The Technology Service Center will not provide network support for non-residential students. (i.e. students residing in Lancaster Court, Drexel Apartments, Presidential Apartments, etc.)
  11. The Technology Service Center will not provide on site support for Saint Joseph’s University students. Students must bring their computer (Laptops or Desktops) to the Technology Service Center (Science Center 129) for service. We will provide on site support for network and phone jack problems.
  12. The Technology Service Center will not provide any technical support for wireless routers. Wireless routers are strictly prohibited in all network supported dorms.
  13. Only Technology Service Center employees are allowed in the Technology Service Center work area.

WANTED: SJU Students interested in Technology – come work in the TSC!

The Technology Service Center is now hiring student staff for the Fall 2014 semester!

The Technology Service Center (TSC) provides technical support to all students, faculty and staff members on campus, by providing services over the phone, through e-mail, and to walk-in customers. We are currently searching for Student Technicians to work assist us with the following duties:

  • Assist student, faculty and staff with level one technical support;
  • Troubleshoot software problems related to Mac OS, Microsoft Windows, Microsoft Office, and other SJU supported applications; this includes smartphones and tablets
  • Identify network and hardware issues.
  • Assist with The Nest and Learn issues

Position Requirements:

  • Excellent verbal and written communication skills;
  • Strong problem solving and research skills;
  • Experience using SJU computing services;
  • Functional knowledge of Windows/Mac OS.

Please send a copy of your resume to the hiring manager, Rhiannon Mayer at rmayer@sju.edu by Tuesday, May 6th!

SJU Mobile Print is here!

SJU Mobile Print

 

How to use SJU Mobile Print with your SJU email account

 

  1.  Using your SJU email account, send an email containing the document as an attachment that you wish to have printed to the Mobile Print email address:  mobileprint@sju.edu
  2. Go to the lab nearest you and locate an open printer
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print

 

How to register an additional email address in the SJU Mobile Print website

 

When sending a document to the Mobile Print email address from a non-sju email address, you will receive an email with instructions for register

Using your non-sju email account, compose an email to mobileprint@sju.eduWait a few moments for the Welcome to Mobile Print email to arrive.  Click on the link that reads “Click to register your email address”.

mpregisteremail
You will be brought to the SJU Mobile Print Web release interface.  Login using your SJU credentials.

mobileweb1

 

Once logged in, your User profile will be displayed and include the new, non-sju email address.  A confirmation email will be sent to the non-sju account as indicated below.

mpwebregisteradd

 

In the confirmation email, click the link that reads “click here to confirm” and you are brought to the Web release website, click the Confirm button.

Now you can send print requests from your non-sju email account to be released in the labs and release them just as you do with your SJU email account.

 

Using the Mobile Print Web Release website

Once you send your document to mobileprint@sju.edu, you will receive an email telling you that your documents are ready to print.  To release the jobs using the Web release website, click the link that reads, “Click to open the MobilePrint Web release website”.

mpwebrelease1

 

Log in to the Web release website using your SJU username and password.

mobileweb1

 

Once logged in, locate the document that you wish to print from the jobs displayed.  Check the box next to the document(s) you wish to print.

mobileweb3

 

Select the lab printer you wish to print to from the drop down next to Select a Printer. The available open lab printers are listed below:

  1. DMZ-P1 which is located on the 2nd floor of the PLC
  2. Merion-P1 which is located in Merion Hall room 151 print center on Maguire campus
  3. Campion-P1 which is located in the Campion 3rd floor computer lab
  4. Perch-BW which is located in the Perch
  5. PLC-BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC first floor computer lab
  6. PLC-Color1 which is the color printer located in the PLC first floor computer lab
  7. Drexel-BW which is located on the first floor of the Drexel Library
  8. PLC-Color2 which is the color printer located on the first floor of the Drexel Library

Please note, on the web release website, under options you will see the document displayed in color or black and white.  If you choose to print the document that is listed as color on a black and white printer, you will not be charged (unless you are over your 200 free prints).  Also, jobs are removed from your account after 2 hours at which time you will need to resend the document(s).

 

 

 

Heartbleed Bug Update

You may have seen recent news about the Heartbleed bug that can access your passwords and personal information on websites that use OpenSSL.  The Office of Information Technology wanted to make you aware of security that we have in place in order to protect your information.  Upon learning of the vulnerability, our systems were immediately patched and are now protected.

As a good security practice, if you choose to, you can reset your password by going to nest.sju.edu and clicking the link under the login boxes that reads “Forgot/Reset Password”.

It is important to also regularly reset passwords for other sites that you log into such as your bank, Gmail, credit card sites, etc and we encourage you to do so.

To see which sites have and have not been infected by Heartbleed, click here.

If you have any questions, please contact the TSC.

End of support for Windows XP

Microsoft has determined that support for its Windows XP operating system will end on April 8, 2014.  This means that there will no longer be security updates or technical support for computers running Windows XP. This also means that the TSC will not be able to provide support for Windows XP computers in our BYOD program.

There are still a number of computers on campus that are using Windows XP.  If you currently have an SJU owned computer running Windows XP, the Office of Information Technology or your IT Liaison will be reaching out to you to have your operating system updated.

If you are unsure what operating system your computer is running, please go to this http://windows.microsoft.com/en-us/windows/which-operating-system.

Full information about the implications of this update can be found on Microsoft’s website.

If you have any questions about this upcoming change, please contact the Technology Service Center.

The Nest has Arrived!

The Nest has arrived!

2014-02-18_12-35-45.jpg

The Office of Information Technology would like to add to the excitement around campus (Go A10 Champs!) and debut our new university portal, The Nest!  As of this morning, The Nest is officially available at https://nest.sju.edu.  We’ve worked hard to deliver students, faculty, and staff, an easier, more modern, and personalized way to access SJU-related resources online.

 

While we are excited to bring The Nest to our campus community, MySJU will still be available for some time to smooth the transition.  You will still be able to log into MySJU if you are unable to find the resource you need within The Nest.  We would also like to clarify that SJU’s incoming Class of 2018 will still have the ability to use MySJU throughout the Fall 2014 term.

 

Please, take some time to log into The Nest today and acquaint yourselves with the new portal.  In order to guide you through the new features and functionality of The Nest, we’ve made a video that you can access by clicking Learn More on the Home Page or visiting our blog.

 

We welcome and encourage your feedback! Please contact that TSC at techhelp@sju.edu, Tweet us @sjuit, or call 610-660-2920.

IT is CAS-ifying Zimbra!

Next Wednesday, March 12th, the Office of Information Technology will implement a change to the way Zimbra authenticates users which will require a change to the Zimbra login page (zmail.sju.edu).   With the change, Zimbra will use a single sign-on authentication method called Central Authentication Service (CAS) that unifies the login process of many SJU applications (such as The Nest, Blackboard, Zimbra). Instead of having to manually login to each application separately, only one login, regardless of the application, is needed per browser session. As long as you do not exit your browser, any application you wish to use will automatically be authenticated with your credentials, removing the need for multiple logins. This makes it easier to access multiple applications simultaneously.  CAS also provides a means for these applications to remain secure while not inconveniencing you with having to log on to every service.

 

If you typically log into Zimbra through zmail.sju.edu, the login page will now look different than what you are used to.

However, the login page will now be uniform with other SJU services.  Here is a sneak peek of what you can expect to see on March 12th:

zimbra-CAS login.png

For security purposes, we would like to remind you to log out of all SJU services when you are finished working in them.

All you will need to do is click “Log Out” or “Sign Out” in the top right corner of the application and close out of your browser!

 

If you have any questions about this upcoming change, please contact the TSC.

The Launch of The Nest – March 17th!

The Nest

We are pleased to announce that SJU’s new information portal, The Nest, will be making its debut on March 17th.  The primary focus of this pilot launch is to enhance the student’s portal experience.  For the pilot, we have worked very closely with students and student-focused departments on campus to help determine the immediate needs of our students.  We chose to launch before registration for Summer and Fall 2014 to grab the students’ attention and gather feedback prior to the end of Spring semester.  After our pilot launch, we will widen our focus to also deliver a content rich portal to our faculty and staff.

 

The overall goal of this project is to give everyone at SJU, students, faculty, and staff, an easier, more modern, and personalized way to access SJU-related resources online.  This first phase of the implementation will give the campus community a taste of what’s in store as we continue to refine this new service.  Based on input and feedback from many campus constituents, including students and campus offices, we have designed The Nest to be more useful and convenient than MySJU.

Nest Home

One of the most useful and desired features of The Nest is the ability to directly link to specific sections within The Nest. For instance, a direct link for graduation information can be emailed to students and if the student is already logged into The Nest, they will be taken directly to the information. If the student is not logged in, they will be immediately directed to the information after logging in.  This means there is no longer the need to provide a list of steps for navigating through various tabs and channels!

While we are excited to bring this new portal to our campus community, MySJU will still be available for some time to smooth the transition.  You will still be able to log into MySJU if you are unable to find the resource you need within The Nest or if you simply prefer to use the more familiar features for quick access.  MySJU will continue to be available until later in the Fall 2014 term when it will be phased out.

When you log into The Nest, you will be invited to take a short video tour of the new features.  We encourage you to watch the video and take some time to acquaint yourself with the new features and content.

Beginning March 17th, simply go to nest.sju.edu and log in using your SJU username and password.  During the Registration window in late March, students will be able to use The Nest.  In addition to a customized Registration area which guides you step-by-step through the process, Degreeworks will be available to help students monitor their academic progress and plan their future coursework.

resgistration portlet

We welcome and encourage your feedback! Please contact that TSC at techhelp@sju.edu or 610-660-2920.

Please Turn off Classroom Technology

Media Services requests that you shut down the control system (end session) and log off the computer at the end of your class.  The 15 minutes between classes is enough time for the system to reset and the projector to cool down.  This will reduce daily lamp usage and consume less electricity in the long run.

Also, please be aware that “display mute” does not shut down the projector, the lamp stays on and projects a black image giving the illusion that it is off.

Taking these steps can save money by needing fewer lamp replacements and limiting superfluous power usage.

Thank you for your understanding.  If you have any questions, please contact Media Services at mediaservices@sju.edu, or call us at x1770!