Faculty Survey

The Office of Information Technology (IT) is currently developing its strategic plan for 2016-2018.  In order to better understand your technology needs and expectations, we have partnered with the Educause Center for Analysis and Research (ECAR) to conduct surveys of our faculty and students.   As an outcome of the two surveys, we hope to align IT service offerings in order to better support learning and teaching at SJU.

Last year, 151 institutions and more than 17,000 faculty members participated in the ECAR study.  By participating, SJU will receive a summary benchmarking report that compares our institutional responses with others.  In addition, we will receive the raw (anonymous) data of our SJU responses so that IT can conduct further analyses and integrate findings into our strategic plan.

Diana Oblinger, President and CEO of Educause, writes that “In order for faculty to use technology to deepen engagement for students and collaboration among colleagues, institutions must have the appropriate infrastructure, integration (e.g., of data and systems), and design for the overall technology environment.”   Dr. Oblinger continues that findings from the ECAR survey can “provide an understanding for frontline technologists, academic innovators, and technology leaders to meet faculty where they are to best support the institutional mission.”

To this end, we invite you to participate in the ECAR faculty study which will run through Friday, March 20.  We know you are very busy (and many of you recently completed the library survey) but we hope you will take this survey and share your insights and experiences so that IT can serve you better.  You will have the option to take an abbreviated version of the survey with just the core survey questions. This survey should take about 10 minutes to complete.  It may take up to 30 minutes for those who opt to take the longer version of the survey.  Either way, you will be providing valuable information about your technology experiences and expectations.

Please visit the Faculty page within The Nest to access the survey.

 

 

 

NOTE:  The Saint Joseph’s University Institutional Review Board (IRB) has reviewed this research study for the Protection of Human Subjects in Research.  If you believe that there is an infringement upon your rights as a participant in this research you may contact the Research Compliance Coordinator, Jena Fioravanti Burkett, (irbadministrator@sju.edu) in the Carriage House, on the Maguire Campus, Telephone (610) 660-1298.

Zimbra Upgrade Issues – Removing and Re-Adding your SJU account on iOS Devices

How to Remove your Zimbra account from your iPhone/iPad:

  1. Click Settings, Mail Contacts, Calendars
  2. Under Accounts, locate your Zimbra account and select it, click Delete Account. Click Delete

How to Add your Zimbra account on your iPhone/iPad:

  1. Click Settings, Mail, Contacts, Calendars. Click Add Account
  2. Choose the account type Exchange
  3. Enter your entire SJU email address and SJU password.
  4. Click Next
  5. Server: enter zmail.sju.edu
  6. Domain: leave blank
  7. Username: enter your SJU username
  8. Click Next
  9. Confirm that Mail, Contacts and Calendars are set to sync (slider is set to green next to each)
  10. Hit Save

 

Mac Updates – Beginning March 17, 2015

The following information applies to all faculty, staff, and administrators who currently use a Mac (Apple) computer. If you are using an SJU-provided Mac, please continue reading this email in its entirety.

An ongoing priority for the Office of Information Technology (OIT) has been to ensure a safe computing environment for the campus community. This includes providing anti-virus and anti-spyware protection, enabling safe browsing while you search the internet, and patching exposed vulnerabilities that put your data and the SJU network at risk. With these goals in mind, we have taken another step forward to ensure that all Mac users on campus are receiving vital security updates and running the same version of the Mac operating system. In doing this, OIT is able to better assist you in managing the software on University computers and ensure that University information resources are not put at unnecessary risk of potential security threats.

It is a common misconception that Apple computers are not at risk of threats such as viruses and malware. This is simply not the case. In reality, no computer is completely immune from possible attack. Our job in OIT is to proactively protect against this possibility.

A year ago, OIT introduced a new product to assist in remotely managing the software that runs on a Mac. This allowed OIT to deploy software, updates, patches, and other fixes to Apple computers in a more cost effective, distributed manner. Before this new solution was introduced, high priority updates and patches were difficult to deploy in a timely and proactive fashion thus putting the campus computing environment at risk.

Many of you may have already noticed a window appear indicating available updates, which lets you know when new patches or updates are available (pictured below):

mac1

However, since implementing this solution, OIT has found that in some cases, urgent updates are not being installed regularly to University computers.   In other words, some Mac users are ignoring or avoiding these important software update. Beginning on March 17th, OIT will adopt a more proactive approach to ensure that high-priority patches are installed within a 7-day window. If you have a high priority update pending installation on March 17th, you will see a message appear like the one pictured below. You will have 7 days to install the update.

mac2

Within 72 hours of the deadline, you’ll be prompted more frequently to perform the installations. At this point, it is highly recommended that you install these updates immediately to avoid reaching the deadline for the software update. When the deadline is reached, you will be forced to log out and reboot your computer. (Within 5 minutes of the deadline, you will see the image below):

mac3

It is highly recommended that you allow the updates to install when you first receive the update message. If you choose to wait, you risk losing documents when the forced installation occurs.

Is this only for Macs? For now, yes. However, OIT is working on a similar solution to address mandatory updates and patches for Windows computers that will be available soon.

It’s important to know that in utilizing this tool, OIT cannot and will not be accessing any of the data on your University computer.

OIT appreciates your cooperation in helping us better manage our University resources.

If you have any questions, please contact the TSC.

New IT Training Classes Available

IT Training would like to announce that a new list of IT Training classes has been posted on the Nest.  The sessions are open to all SJU faculty, staff, and students.

Those interested in enrolling in an IT Training class or wishing to see a list of classes offered should click on the “Enroll for Technology Training” link in the Office of Information Technology portlet on the School Services tab in the Nest.

Any questions can be directed to the IT Technology Service Center at techhelp@sju.edu or Ben Jezierski, IT Training Coordinator at bjeziers@sju.edu.

We look  forward to seeing you.

How do I update my browser Home Page or Bookmarks?

Firefox Home Page:

  1. Click the menu button New Fx Menu and choose Options.

  2. Select the General panel.
  3. In the Startup box under Home Page enter the address you would like.
    For example: nest.sju.edu
    HomePage-Fx34Win
  4. Click OK to close the Options window.

Firefox Bookmarks:

1.  Go to Bookmarks > Organize Bookmarks That should open the library window. In the Library window, select the bookmark you want to update, and manually edit the Location field.

2. If you have my.sju.edu saved as a bookmark, edit the location to read nest.sju.edu. Doing this will update your bookmarks bar as well.

 

Chrome Home Page:

  1. In the top-right corner of your window, click the Chrome menu Chrome menu
  2. Select Settings.
  3. Under “Appearance,” check the box Show Home button.
  4. Below “Show Home button,” click the link Change to choose your homepage.

The Home button Home button will appear to the left of your address bar.

Chrome Bookmarks:

Delete a specific bookmark

  1. In the top-right corner of the browser toolbar, click the Chrome menu Chrome menu.
  2. Select Bookmarks > Bookmark Manager.
  3. Hover over the bookmark or folder you want to delete.
  4. Click the drop-down arrow at the end of the row.
  5. Select Delete.

Edit a specific bookmark

  1. In the top-right corner of the browser toolbar, click the Chrome menu Chrome menu.
  2. Select Bookmarks > Bookmark Manager.
  3. Hover over the bookmark you want to edit.
  4. Click the drop-down arrow at the end of the row.
  5. Select Edit from the menu.
  6. Edit the name or URL of your bookmark.

Internet Explorer Home Page:

  1. On the Start screen, tap or click Internet Explorer to open Internet Explorer.

  2. Go to a page that you’d like to set as a home page.

  3. Swipe in from the right edge of the screen, and then tap Settings.
    (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

  4. Tap or click Options, and under Home pages, tap or click Customize.

  5. Tap or click Add current site, edit the URL if you’d like, and then tap or click Add to make the site one of your home pages.

Internet Explorer Bookmarks (Favorites):

Adding a Favorite

  1. Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

  2. Go to a webpage you want to add as a favorite.

  3. Click the Favorites button Picture of the Favorites button, and then click Add to favorites.
  4. Type a name for the favorite, and then do one of the following:

    • Next to Create in, click the Favorites button, and then click a location.

    • Click New folder, and then type a name. Next to Create in, click the Favorites button Picture of the Favorites button, click a location, and then click Create.
  5. Click Add.

Adding to Favorites Bar

  1. Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

  2. If the Favorites bar isn’t visible, right-click the Favorites button Picture of the Favorites button, and then select Favorites bar.
  3. Go to the webpage you want to add to the Favorites bar.

  4. Click the Add to Favorites bar button Picture of the Add to Favorites Bar button.

Organized or Editing Favorites

  1. Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

  2. Click the Favorites button Picture of the Favorites button, click the arrow next to the Add to favorites button, and then click Organize favorites.
  3. In the Organize Favorites dialog box, you will see a list of your favorite links and folders. From here you can do the following:

    • Open folders: Click a folder to expand it and see the links it contains.

    • Create new folders: Click New Folder, type a name for the new folder, and then press Enter.

      Folders are used to organize your favorite links into groups that are meaningful to you. For example, you might create one folder for links to financial institutions and another folder for links to your favorite blogs.

    • Move favorites: Click a link or folder and then drag it to the new position or folder. You can also move items by clicking the link or folder, clicking Move, and then choosing the folder you want to move it to.

    • Rename links or folders: Click a link or folder, and then click Rename. Type the new name, and then press Enter.

    • Delete links or folders: Click a link or folder, and then click Delete.

  4. When you’re finished organizing your favorites, click Close.

 

How do I clear my Internet Browser’s Cache?

Firefox:

  1. Click the menu button New Fx Menu and choose Preferences (this may also say Options in certain versions of Firefox).

  2. Select the Advanced panel.
  3. Click on the Network tab.
  4. In the Cached Web Content section, click Clear Now.
    Clear Cache Mac1 fx11
  5. Close the Preferences window.  Once you reload the page, you will no longer have an error message.

Chrome:

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools or Settings.
  3. Select the History tab and choose Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.

Internet Explorer:
1. Select Tools (via the Gear Icon) > Safety > Delete browsing history….NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

Tools, Safety, Delete browsing history...

2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

Uncheck Preserve Favorites website data; Check both Temporary Internet Files and Cookies; > Delete
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

 

Safari (on Yosemite):

1. Click Safari

2. Choose Clear History and Website Data

2. Choose the length of time as All History and click Clear History

 

Safari (on Mavericks and older):

1. Click Safari

2. Click Preferences

3. In the Preferences window, click the Advanced tab.

4. At the bottom of the window, select the Show Develop menu in menu bar checkbox.

5. Return to the Safari menu bar and click the Develop option.

6. Select the Empty Caches link.

Christmas Break: IT Outages

Over the Christmas break, the Office of Information Technology will be taking the opportunity to perform some upgrades and maintenance.  Here are the outages you can expect:

December 28, 6:00AM – 9:00AM: Banner INB, SSB, and DegreeWorks will be unavailable

December 28, 7:00AM – 12:00PM: Cognos, Operational Data Store (ODS), and the Academic Dashboard will be unavailable

Also, as a reminder, on January 7, we will be completely transitioning from MySJU to The Nest.

 

If you have any questions or concerns about any of these outages, please contact the TSC at x2920.

 

Merry Christmas and Happy New Year!

 

Saying Good-bye to MySJU – January 7th

On November 18, with the redirect of MySJU, the Office of Information Technology (OIT) began the transition towards one University portal, The Nest. We first launched The Nest on March 17 and our goal with the parallel launch was to give you a chance to become acquainted with The Nest before completely removing access to MySJU.

On January 7, 2015, OIT will make the complete switch to The Nest. This means that MySJU will no longer be accessible and The Nest will be the primary location to access all SJU services.
We wanted to take the opportunity to address some questions that we have been receiving from our Feedback form (Yes, we are reading them!).

Why are we replacing MySJU?

MySJU is running on software that is outdated and will no longer be supported by the software vendor, Ellucian. Knowing that the software would be discontinued, we began a project to address the issue. Over the course of a year and a half, we worked with students, faculty, and staff to ensure the new portal would provide personalized and convenient access to SJU services. The Nest portal is now running on new hardware and software, making it more modern and secure.
Where do I find my courses in The Nest?

In The Nest, you will no longer see a page called “My Courses”. Based on feedback we received from students, we have created a page called Classes & Registration. At the top of this page, students will find direct links to Blackboard Learn where they can access their courses. Additionally, the Classes & Registration page contains direct access to Hawk Central resources, Registration Tools, Exam Schedules, Student Grades, and graduation information.You can also access your course via the Blackboard Learn quicklink on the Home Page.

 

Who do I contact if I have questions?

If you have specific questions about the portal or where you can find certain items, please contact the TSC, we’re happy to provide guidance. On January 7, when we remove access to MySJU, if you find that you are missing something from The Nest, it is not gone forever. We can add it, just let us know!
We have also compiled a list of definitions and FAQs about The Nest that can be accessed by clicking here.
We understand change can be scary, but this doesn’t have to be. The Technology Service Center (TSC) is always here to help in any way. Stop by SC129, call us at 610-660-2920, email us, Facebook, or Tweet. We love hearing from you!

The Nest: Definitions and FAQs – Employee Version

1.) What is a portlet?

Portlets are the small sections within pages.  A portlet usually contains several items that are fall under a particular topic. For example, Faculty Registration Tools or Employee Resources.

 

2.) What is a page?

A page in The Nest is basically the tabs you see across the top when you log in. Depending on your roles at SJU you may have more or less pages than your colleagues.  All employees and faculty will have the following pages:

Home

Employee

School Services

Campus Life

Faculty (for Faculty only)

 

3.) What is a quicklink?

Quicklinks are the tiny icons at the top of the Home page when you log into The Nest.  They are designed to represent the tools you access most frequently within The Nest. Clicking a Quicklink will take you directly to that tool or section.  Your Quicklinks may include:

Blackboard Learn

Library

DegreeWorks

My Schedule

what is a quicklink

4.) Where can go to access my Time Sheet, Pay Stub, etc.?

These tools can now be found under the Employee page in The Nest. Look for a portlet called Administrative Services and follow the same steps you are used to.

 

5.) Where are the university announcements?

University Announcements have been replaced by “Nestlist”. Nestlist serves as the new SJU classifieds. In Nestlist, you can post about campus events, items for sale, classes. and more.

In the event of a true university emergency, the notification will be displayed prominently at the top of The Nest.

nestlist

 

6.) I clicked a link and was given a “Session Expired” error. What do I do?  

session expired error

 

 

Clear cookies, cache and restart browser

If you have gotten this error at some point while working in The Nest, you simply need to clear your browser’s cache. Find your browser below with instructions on how to do so:

Internet Explorer

To check what version of Internet Explorer you are using, go to Help – About Internet Explorer.

If you are using Internet Explorer (11.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (10.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (9.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and Cookies. Hit Delete.


Mozilla Firefox

If you are using Firefox version (3.0) or earlier, please update your browser by going to www.mozilla.com

In Firefox 30, click on History – Clear Recent History.  Choose the time range of Everything.  Make sure at least the top 5 boxes are checked and hit Ok.

Google Chrome

Click on the three horizontal lines in the upper right hand part of the browser. Click on settings. Click on “Show advanced settings…” at the bottom of the page. Under privacy click on “Clear browsing data”. Check the boxes for “Cookies” and “Cached images and files”. Finally click “Clear browsing data”.

Safari 7.0 – MAC OS

Go to Safari – Preferences.  Click Privacy then click Remove All Website Data…click Remove Now.

 

7.) Could you give me more information about The Nest project?

The new portal project was first introduced to campus in Fall 2013; campus community participated in “Name the Portal” contest In October 2013. Over 800 responses were submitted and The Nest was ultimately voted the winner.

The Office of Information Technology successfully launched the pilot of The Nest (with MySJU in parallel) on 3/17/14. The main focus of the pilot was on enhancing the student experience. Additional features and content for faculty and employees were added during Phase 2, which began in April 2014 and will finish up this month.  Phase 2 also including removing access to the old MySJU portal, which was accomplished on 1/7/15.

The project team has weekly meetings and our main focus is on creating a better user experience for all students, faculty and employees. We engage departments around campus and meet with faculty, staff and students to hear what they would like to see in a portal.  If you would like to be included in any future meetings, please email The Nest project manager, Lauren Adams (ladams@sju.edu).

 

8.) What’s next for The Nest?

While we are excited to deliver a new portal to the university, we are not done yet!  Phase 3 will start in February.  Some of our initial objectives are to better enhance the content by soliciting feedback as well as continuing to improve the user experience.

9.) Why did OIT decide to replace MySJU?

We wanted to launch a stable, content-rich portal running the latest version of the Luminis software, which is owned by Ellucian. Our current portal, MySJU, is running on legacy software, which will soon be discontinued by Ellucian support. This project was created to address that issue by upgrading old outdated hardware and software in order to implement a secure, dynamic environment that provides students, faculty and employees with a single point of access to web services customized to their university account.

We used input and feedback from many campus constituents, including many students and campus offices, to build a system that gives you quick access to the things you need most, including registration tools, class schedules, e-mail and calendar, and grade information.

 

10.) Where do I go if I need help/ cannot find something/ have additional feedback?

If you have questions, comments, concerns about The Nest – contact us! You can reach us via email at techhelp@sju.edu, by phone at 610-660-2920, or in person at the Technology Service Center in the Science Center, room 129.  We also have an active social media presence so if you would rather Facebook or Tweet us, please do so.

www.facebook.com/sjutsc or @sjuit

 

 

The Nest: Definitions and FAQs – Faculty version

1.) What is a portlet?

Portlets are the small sections within pages.  A portlet usually contains several items that are fall under a particular topic. For example, Faculty Registration Tools or Employee Resources.

2.) What is a page?

A page in The Nest is basically the tabs you see across the top when you log in. Depending on your roles at SJU you may have more or less pages than your colleagues.  All employees and Faculty will have the following pages:

  • Home
  • Employee
  • School Services
  • Campus Life
  • Faculty (for Faculty only)

3.) What is a quicklink?

Quicklinks are the tiny icons at the top of the Home page when you log into The Nest.  They are designed to represent the tools you access most frequently within The Nest. Clicking a Quicklink will take you directly to that tool or section.  Your Quicklinks may include:

  • Blackboard Learn
  • Library
  • DegreeWorks
  • My Schedule

what is a quicklink

4.) Where can I find my Class Schedule in The Nest?

Your Class Schedule can now be found in The Nest under the Faculty Page in a portlet called “Faculty Registration Tools”.

5.) Where are the university announcements?

University Announcements have been replaced by “Nestlist”. Nestlist serves as the new SJU classifieds. In Nestlist, you can post about campus events, items for sale, classes. and more.

In the event of a true university emergency, the notification will be displayed prominently at the top of The Nest.

nestlist

6.) I clicked a link and was given a “Session Expired” error. What do I do?

session expired error

Clear cookies, cache and restart browser

If you have gotten this error at some point while working in The Nest, you simply need to clear your browser’s cache. Find your browser below with instructions on how to do so:

Internet Explorer

To check what version of Internet Explorer you are using, go to Help – About Internet Explorer.

If you are using Internet Explorer (11.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (10.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (9.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and Cookies. Hit Delete.

Mozilla Firefox

If you are using Firefox version (3.0) or earlier, please update your browser by going to www.mozilla.com

In Firefox 30, click on History – Clear Recent History.  Choose the time range of Everything.  Make sure at least the top 5 boxes are checked and hit Ok.

Google Chrome

Click on the three horizontal lines in the upper right hand part of the browser. Click on settings. Click on “Show advanced settings…” at the bottom of the page. Under privacy click on “Clear browsing data”. Check the boxes for “Cookies” and “Cached images and files”. Finally click “Clear browsing data”.

Safari 7.0 – MAC OS

Go to Safari – Preferences.  Click Privacy then click Remove All Website Data…click Remove Now.

 

7.) Could you give me more information about The Nest project?

The new portal project was first introduced to campus in Fall 2013; campus community participated in “Name the Portal” contest In October 2013. Over 800 responses were submitted and The Nest was ultimately voted the winner.

The Office of Information Technology successfully launched the pilot of The Nest (with MySJU in parallel) on 3/17/14. The main focus of the pilot was on enhancing the student experience. Additional features and content for faculty and employees were added during Phase 2, which began in April 2014 and will finish up this month.  Phase 2 also including removing access to the old MySJU portal, which was accomplished on 1/7/15.

The project team has weekly meetings and our main focus is on creating a better user experience for all students, faculty and employees. We engage departments around campus and meet with faculty, staff and students to hear what they would like to see in a portal.  If you would like to be included in any future meetings, please email The Nest project manager, Lauren Adams (ladams@sju.edu).

 

8.) What’s next for The Nest?

While we are excited to deliver a new portal to the university, we are not done yet!  Phase 3 will start in February.  Some of our initial objectives are to better enhance the content by soliciting feedback as well as continuing to improve the user experience.

 

9.) Why did OIT decide to replace MySJU?

We wanted to launch a stable, content-rich portal running the latest version of the Luminis software, which is owned by Ellucian. Our current portal, MySJU, is running on legacy software, which will soon be discontinued by Ellucian support. This project was created to address that issue by upgrading old outdated hardware and software in order to implement a secure, dynamic environment that provides students, faculty and employees with a single point of access to web services customized to their university account.

We used input and feedback from many campus constituents, including many students and campus offices, to build a system that gives you quick access to the things you need most, including registration tools, class schedules, e-mail and calendar, and grade information.

 
10.) Where do I go if I need help/ cannot find something/ have additional feedback?

If you have questions, comments, concerns about The Nest – contact us! You can reach us via email at techhelp@sju.edu, by phone at 610-660-2920, or in person at the Technology Service Center in the Science Center, room 129.  We also have an active social media presence so if you would rather Facebook or Tweet us, please do so.

www.facebook.com/sjutsc or @sjuit