New IT Website Launched

OIT Home Page

OIT Home Page

The Office of Information Technology is happy to announce the preview of our new website at http://www.sju.edu/it. The new website, based on the University’s latest web design, is a streamlined version of the old site with a number of new communication tools.

The new site offers quick access to general information about IT and our services, and houses the gateway to our IT Support Portal where the bulk of our resources exist. Much of the information previously housed on the old site has been moved into the Knowledge Base within the Support Portal. This enables us to keep that information more up-to-date and the capability to target information to you. By logging into the Support Portal, you will get information specific to your needs, including access to any help tickets you’ve submitted, not just generic information that you have to dig through to get what you need.

The new site also includes interfaces with commonly used social networking tools as a way for us to improve our communications with University students, faculty, and staff.

blogs

Blogs

Our new blog site, http://www.sju.edu/blogs/stc, will be used to share technology news with the community. This includes news about SJU-specific technology as well as general technology tips and news for other sources. Plus, you can subscribe to its RSS feed and get the news right in your inbox.

blogs

Twitter

Twitter (http://twitter.com/sjuit) will be used to post the status of campus technology.

blogs

Facebook

And we’ve setup Facebook pages for the Faculty/Staff Helpdesk and the Student Technology Center which have links back to the IT News blog and Twitter for students, faculty, and staff who are want to follow us through their Facebook accounts.

We hope that you find the new site and use of these tools to be helpful in your use of technology on campus.

Thank you!

Got Zimbra?

Registering to be transitioned to Zimbra is easy. To find the “Got Zimbra?” channel:

1. Login to MySJU at my.sju.edu
2. Under the “SJU Today” tab, you will see the “Got Zimbra?” channel in the center.
3. Click the link that says Schedule My Transition to Zimbra

Answer a couple of questions about your current mail setup and the IT department will process your Zimbra switch request.

Reporting an IT problem

As always, if you have any questions or technology problems please contact the Faculty/Staff Help Desk by submitting a ticket through our IT support portal, http://it.sju.edu/, calling the Help Desk at 610-660-2920 or by emailing helpdesk@sju.edu

Faculty members are strongly encouraged to have their students contact the Student Technology Center located in Science Center 129 for information on outages, as well as any technology requests or questions.  The STC is open nights and weekends for the convenience of our students.

Computer Preparations

There are a number of things you can do to help ease your transition back to campus, at least as far as your computer is concerned. Before coming back to campus, you can:

  • Make sure have the latest Windows Updates (PC only) – To make sure your computer is up to date, please visit: http://www.update.microsoft.com/
  • Make sure you have an Active, up-to-date Virus Protection application (PC and Mac). If your computer is in need of virus protection software, please download it from: http://it.sju.edu/downloads/. You will need to log in with your SJU username and password. If you do not know your SJU username and password, please reset it at http://my.sju.edu/

Windows Vista Support

The University’s primary supported Windows version remains Windows XP. Because of some known problems and the incompatibility of some software applications, Windows Vista is NOT supported at this time. Students with systems running Windows Vista will receive network support – including wireless access – only. All other technical issues will need to be addressed by the original computer vender (i.e. Dell or HP).

All business students are expected to use Windows XP, and business machines needing re-imaging will be re-imaged with Windows XP. All other computers running Windows on campus will also continue to use Windows XP.

STC Policy Reminder

The Student Technology Center has discontinued the practice of backing up personal data for students in the Laptop Program. The amount of disk space and time required to perform these backups has grown so large that it is just not possible for the STC to support it. It is the student’s responsibility to back up their personal data/files before submitting their computer to the Student Technology Center for service.

Please refer to the link below for further information regarding all STC policies: http://it.sju.edu/policies-guidelines/stc_policies.html.

Wireless Access across Campus

In total, wireless network access is now available in all of the following locations on campus:

* All Residence Centers, Campus Houses, and University Apartments & Townhouses (Lancaster Court does have a wireless network provided by Hotwire, not SJU )
* Main Campus: Barbelin/Lonergan, Barry, Bellarmine, Campion, Drexel Library, Mandeville, Post, Science Center, Ramsay Basketball Center, Wolfington, Boland, St Thomas, Claver, Bronstein
* Maguire Campus: Cynwyd Hall, Latches Hall, Music Studio
* Cosi (located in the Hawks’ Landing), Starbucks

In order to use our wireless network, please follow the instructions at: http://it.sju.edu/network_access/wireless/.  Although we have worked diligently this summer to improve the wireless on campus, we would like to remind you that wireless technology is slower and less secure than a wired connection. We encourage you to take advantage of the wired connections on campus as much as possible.