Some of you may have received this in your Inbox this morning:
Subject: EMAIL UPGRADE
This message is from our Helpdesk Team to all webmail account owners.
We noticed that your webmail account has been compromised by spammers. It seems they have gained access into our database and have been using it for illegal internet activities.
The center is currently performing maintenance and upgrading its database. We intend upgrading our Email Security Server for better online services.
Please copy the link below and place on the address bar of your browser to validate your mailbox and upgrade your account.
In order to ensure you do not experience service interruptions, please upgrade your account to prevent it from being de-activated from our database.
For Helpdesk Team.
Once again, the Office of Information Technology would NEVER send out such a message and would NEVER ask for anyone’s password via e-mail, over the phone, or in person. It is your responsibility, as an SJU account holder, to protect your account and password, as stated in the “User Responsibilities” section of the “Guidelines for the Use of Computing & Network Resources”, as follows:
Be responsible for all use of your accounts and for protecting each account’s password. Users are not allowed to divulge computer account passwords. Passwords should consist of a mix of 7 or 8 alphanumeric characters, and should be changed frequently throughout each semester of use. Do not use easily identifiable personal information such as names, telephone numbers, birth dates, etc.
If you have already responded sending your information, you should IMMEDIATELY change your password from the Forgot Password link in the red box on http://my.sju.edu so no one else can access your account. You should also notify the IT Help Desk at firstname.lastname@example.org or 610-660-2920 so that we can determine if your account has been compromised in any way.
This is a very serious matter. A single compromised account could jeopardize the security of all SJU members. So we ask that you do your part by keeping your password private.
Recent regulations issued under the Higher Education Opportunity Act (HEOA) of 2008 now require that Saint Joseph’s certify that we have developed plans, which may include the use of technology-based deterrents, to effectively combat the unauthorized distribution of copyrighted materials on campus. Compliance to these HEOA regulations is a condition of our eligibility to receive federal student aid funds.
For that reason, the Office of Information Technology is currently implementing a new compliance tool aimed at detecting illegal peer-to-peer file sharing on University networks and equipment. This tool, initially being deployed in student residence halls and the campus-wide wireless network, will identify any peer-to-peer file sharing activities. When illegal activities are identified on a computer, warning messages will be issued and network access of the offending computer will be suspended for a period of time. When this occurs, the copyrighted materials and software (such as BitTorrent or LimeWire) must be removed from the offending computer.
Furthermore, repeat or egregious unauthorized distribution of copyrighted materials by employees will be considered a violation of the Policy Governing the Use of Computing and Network Resources at Saint Joseph’s University and a basis for appropriate disciplinary action up to and including termination of employment at the University.
Failure by the University to comply with these new regulations would jeopardize financial aid upon which many students depend. Consequently, we take this responsibility very seriously and ask for your full cooperation.
Please note, while the University does not seek to, nor will it, monitor all traffic across its networks and through its equipment, it is possible that, while seeking to deter illegal peer-to-peer distribution of copyrighted materials (e.g., music and movies), the programs tested or used for this purpose may also identify the distribution of other types of illegal material or activity (e.g., child pornography or gambling) or network activity and/or conduct that is inconsistent with or in violation of University policies. In the event that the University does discover such material or activity, it shall take appropriate action pursuant to any applicable internal policies and consistent with any applicable legal obligations to report such information to external authorities.
See the following for more information about the Higher Education Opportunity and Peer-to-Peer File Sharing:
Faculty/Staff Help Desk Hours Spring 2010
Saturday and Sunday: Closed
Students who are in need of technology assistance can contact the Student Technology Center at 610-660-3070 or email@example.com.
Student Technology Center Hours Spring 2010
Faculty members may want to make their students aware of the upcoming trainings being offered by our department.
The Office of Information Technology is offering free day and evening Microsoft Office workshops beginning in the Spring 2010 semester.
• Understanding the Basics of Microsoft Word
• Creating Spreadsheets with Microsoft Excel
• Creating Presentations with Microsoft PowerPoint
Check out the current IT Training schedule for a complete list of workshops and course descriptions on our website at http://it.sju.edu/training. To register for a course or information regarding a specific course, please contact Ben Jezierski, IT Training Coordinator, at firstname.lastname@example.org or by phone at (610) 660-3386.
The University’s primary supported Windows version remains Windows XP. Due to some known problems and the incompatibility of some software applications, Windows Vista and Windows 7 are NOT supported at this time.
All computers running Windows on campus will also continue to use Windows XP.
There are a number of things you can do to help ease your transition back to campus, at least as far as your computer is concerned. Before coming back to campus, you can:
• Make sure have the latest Windows Updates (PC only) – To make sure your computer is up to date, please visit: http://www.update.microsoft.com/
• Make sure you have an Active, up-to-date Virus Protection application (PC and Mac). If your computer is in need of virus protection software, please download it from the IT website at http://www.sju.edu/it. Login to the IT Support Portal with your MySJU username and password
Recently, we have created Twitter and Facebook accounts which we encourage you to follow.
Facebook: Saint Joseph’s University Information Technology Helpdesk
We have created a Facebook fan page for the STC! Click on the picture below and become a fan! This page provides STC updates, as well as real-time status updates for MySJU, email, and Blackboard. Unsure of the STC hours during move-in weekend or finals???? Login to Facebook and find out!!
If you need any assistance on move-in weekend, Sunday January 17th and Monday, January 18th, The Student Technology Center in Science Center 129 will be open Sunday from 12pm – 7pm and Monday from 9am – 7pm. You can contact the STC via telephone (610-660-3070), via e-mail (email@example.com) or stop by (SC129).
The University’s primary supported Windows version remains Windows XP. Because of some known problems and the incompatibility of some software applications, Windows Vista and Windows 7 are NOT supported at this time. Students with systems running Windows Vista or Windows 7 will receive network support – including wireless access – only. All other technical issues will need to be addressed by the original computer vender (i.e. Dell or HP).
All business students are expected to use Windows XP, and business machines needing re-imaging will be re-imaged with Windows XP. All other computers running Windows on campus will also continue to use Windows XP.
Comcast Cable, the university cable provider, will be converting the cable signal on campus to a digital signal. In order to continue your cable television service in your dorm room you will be required to obtain a Digital Cable box. Comcast reps will begin handing out these boxes on January 19th and January 20th. Students will go to the Campion Sun Room and will be required to sign out a cable box for each cable connection that a TV is hooked up to in their room. The box is given out free of charge for the semester and you will be required to return it at the end of the semester. If you do not pick up a digital cable box for your TV by Tuesday, January 26th, you will be without cable TV service in your room. If you have questions regarding this, please contact your RA or Area Coordinator directly for assistance or The Office of Residence Life at x1060.