IT Training Takes Admin Support to a New Level with Online Courses from LYNDA.COM

Last May the IT Training department wrapped up a very successful campaign of Admin training classes initially rolled out in November of 2011.  Several of the Admins received Certificates of Completion as recognition of their efforts in attending the necessary Microsoft Word or Excel classes.

As a way of offering additional support, IT Training has placed a link to the material used in these classes in the new Administrative Support Channel on MySJU.  By accessing this link, Admins can download the training manuals and exercises used in these workshops.  This will allow them to keep their skills sharp and to review the course material as often as needed.

In addition, SJU has recently purchased a limited number of licenses from LYNDA.COM, a recognized provider of online training.  Currently these licenses are available to Admins who attended the training on a first come first served basis ONLY, and will provide full access to LYNDA.COM’s library of online training material for up to one month free of charge.

Because this is a pilot campaign, and we’ve only purchased a very limited number of licenses, all licenses will expire at the end of every month.   However, Admins may request another license any time after their previous one becomes inactive.

Admins interested in obtaining a license to access LYNDA.COM’s online training library should email Ben Jezierski, IT Training Coordinator at bjeziers@sju.edu . Those who do will receive instructions for accessing the online training material shortly after their request has been received.

Also, you may have noticed that we’ve pulled back from offering IT Training classes recently due to the ongoing reconstruction in Science Center 129. Starting in August, employees and students should refer to MYSJU for announcements of upcoming IT Training workshops.  We plan to offer several new classes including multi-part Mastery courses in Microsoft Word, Excel and PowerPoint for both PC and MAC.  Those who attend all required courses in these Mastery programs will receive Certificates of Completion.

We welcome your comments and look forward to providing you with additional opportunities for training in the future.

Have a great summer!

Ben Jezierski

IT Training Coordinator
Office of Information Technology | Saint Joseph’s University
610-660-3386 | bjeziers@sju.edu| www.sju.edu

Smartphone Battery Life

We often hear from customers that the battery life on their iPhone does not last throughout the day. Here are a few tips for extending the battery life:

1) Close apps that run in the background

– Double clicking the home button pops up a row of icons at the bottom of the screen. These are the most recent apps that you used. Holding your finger on one of the icons for a second brings up the ability to fully ‘kill’ the app in question. Do this regularly and you will very quickly discover some battery life improvements.

2) Update to the latest software

– Always make sure your iPhone has the latest software from Apple. To update the software, connect your iPhone to your computer, then select iPhone in the source list in iTunes. In the Summary pane, click “Check for Updates” to see if there’s a new version of the iPhone software available. Click Update to install the latest version. If your iPhone is running iOS 5, you can also wirelessly update it to the latest version by going to Settings>General>Software Update and following the onscreen instructions.

3) Keep the battery cool

– Your iPhone uses a Lithium Ion battery. Be aware that extreme temperatures can negatively impact battery life so whenever possible keep your device in elements between 32 and 95 degrees Fahrenheit.

4) Invest in a battery booster

– The iPhone does not have a replaceable battery, so you may want to consider buying a battery booster or at least an extra charger. The battery booster will add a bit of bulk to your  device but could effectively double the talk time of your iPhone 4 or 4S.

5) Turn off settings that you are not using

– Turn off push mail and notifications, wifi and bluetooth when not in use

 

If you have any questions on any of the settings on your phone please contact the TSC at techhelp@sju.edu or x2920!

Now offering the Apple MacBook Pro with Retina Display!

On Monday, Apple officially released the MacBook Pro with Retina Display. The new MacBook Pro is noticeably lighter and thinner. In order to achieve the 18mm width, the DVD SuperDrive has been removed. The actual weight of the MacBook Pro with Retina Display is 4.46 pounds, compared to the MacBook Pro’s weight of 5.6 pounds.

This new version of the MacBook Pro is being offered on our Technology Purchasing site. We will continue to offer the MacBook Pro as well. If you are planning to purchase the new model, you can purchase an Apple USB SuperDrive to play or burn CDs and DVDs. Also be aware that you will be spending almost an additional $300 for the newer laptop.

If you have any questions about the computers we offer on our site, please contact us at itpurchasing@sju.edu.

Student Help Desk Summer Hours/Location

Hawks,

For the duration of the summer (through Monday, August 6th), the Student Help Desk will be located in the Science Center’s Rm. 113.  At this location, the SHD will be able to complete the same services and repairs that were previously carried out.   The hours for the SHD are as follows:

Monday – Thursday:  9:00AM – 5:00PM

Friday:  9:00AM – 1:00Pm

If you have any questions, please feel free to call the SHD at (610) 660 – 3023.  Have a safe and enjoyable summer!

–  The SHD Staff

MAC OS X LION Policy Update: Feb 2012

At this time we are actively in the processes of evaluating and implementing the MAC OS LION within our environment.

Planning and distributing of the LION OS will be strategically implemented. Once this is available we will inform the university.

We will not be releasing Mountain LION until a planning and distributing process is completed. Extensive testing needs to be done before a major OS release.

NEW Wireless Setup

*NEW* Wireless Network Access

In order to simplify the process of connecting to our campus wireless, we have implemented a new product called Xpress Connect. We worked over the course of the summer to get this product installed across campus. It can be used to setup the “sjuwireless” network on your Windows and Mac computers, iPhone, iPad, and various other devices.

In order to use this product when you are on campus, first connect to “sjuwireless-setup.” This will guide you through a short step by step process that will automatically connect you to “sjuwireless” after you enter your SJU username and password. For detailed instructions on how to use Xpress Connect, please go to www.sju.edu/it and click on the “SJU Wireless” link under Popular Topics.

Wireless network access is now available in all of the following locations on campus:

• All Residence Centers, Campus Houses, and University Apartments & Townhouses, Pennbrook (Lancaster Court has a Non-SJU wireless network)
• Main Campus: Barbelin/Lonergan, Barry, Bellarmine, Campion, Drexel Library, Mandeville, Post, Science Center, Ramsay Basketball Center, Hagan Arena, Field House (limited), Wolfington, The Chapel of Saint Joseph, Boland, St Thomas, Claver, Bronstein, Bronstein Annex, Regis Hall (limited), Regis Annex (limited), and Mossbaum
• City Ave 175, 183, 215 and 219, University Press 195 and 225
• Maguire Campus: Connelly Hall, Duperreault Hall, Quinn Hall, Nicoletti Music Studio, O’Pake Sports Complex, Campus Commons, Gabrielle Hall, Merion Hall, and Fine Arts East
• Cosi (located in the Hawks’ Landing), Starbucks, ROTC, The SJU Bookstore
• ELS

SPAM ALERT: Friday July 22nd, 2011

Several members of the university community have received this SPAM email. I have BOLDED the out of the ordinary points in the email that are good indicators that it is SPAM.

__________________________________________________________________________________________

From: <– NOT the hdstaff email alias OR SJU staff member
Date: July 22, 2011 7:03:40 AM EDT
To: undisclosed-recipients:;
Subject: Webmaster Administrator <– NOT the standard Subject line (IT ALERT:)
Due to the large amount of spam mails we receive daily from our message center administration.

We have reset your mailbox server to serve you better and consistently by clicking the link below and fill out the necessary details:

LINK REMOVED <– NOT an SJU related link

Thank you for your cooperation. <– NOT the standard Helpdesk Signature
Webmaster Administrator
VALTEAU Dominique. <– NOT an SJU staff member

New Mac OS: 10.7 Lion

The Saint Joseph’s University Office of Information Technology is asking employees not to purchase the upcoming Mac OS X 10.7 (Lion) operating system for university-owned computers. Testing must be performed to ensure standard university software will work with OS X 10.7. Once a Managed Mac OS X 10.7 (Lion) image is verified and tested, a deployment strategy will be implemented and communicated to campus.