Zimbra Upgrade: August 11, 2013 from 3:00am – 5:00pm

The time we’ve all been waiting for has arrived! The Office of Information Technology is excited to announce that this Sunday, August 11th, beginning at 3:00am, we will start upgrading our Zmail server.  This transition will be seamless for you, whether you use the web client (zmail.sju.edu) or an external email client such as Outlook or Mac Mail.  You will experience notably faster performance, as well as a more user-friendly, modern looking web client.

zimbra with desc


Due to the magnitude of this upgrade, we anticipate the process being completed by 5:00pm on Sunday.  During this upgrade window, you will not have access to zmail.sju.edu or receive any new email via Outlook, Mac Mail, tablets or mobile devices.  You will not lose any email – your incoming email will be queued until the new server is up and running.


Upon completion of the upgrade, every faculty and staff member at SJU can expect the following new, frequently requested features and functions upon logging into zmail.sju.edu:


  • Double the amount of quota space that you had in your prior Zmail.  <insert applause here!>


  • Read receipt: You can flag a message that you write to have a return receipt message sent back to you when the recipient opens your message.


  • Restore previously deleted email messages: You have the ability to recover a deleted message from the Trash folder for 30 days after you’ve deleted it.


  • Send Email Later:  You can delay delivery of an email message and specify the date and time to deliver the message from the Send dropdown menu and selecting Send later. The message is saved in the drafts folder until it is sent.


  • Mail Fetch: You can now retrieve older mail by simply scrolling through your mailbox, rather than going to next page.


  • Spam Control: Additional spam control now allows you to block specific email addresses from within the web client.


  • Horizontal three-panel view option: This feature, similar to Outlook, allows you to view your mailboxes, sorted e-mail, and reading pane in one window.


  • Calendar Options: With your Zimbra Calendar, you now have the option to view two weeks in a list view.


  • Copy Meetings: In your Zimbra 7 Calendar, you can now copy existing meetings.


We will have TSC staff ready to assist you on Monday morning with any questions or issues you may have about the new Zmail system.  Please call us at x2920 and we will promptly answer.


We are excited to deliver this new and improved email tool to you and hope it meets your needs!

Join us for Move-In Weekend!

Let your students know, the TSC will be open during move-in weekend. This year, move-in weekend will be August 24th and 25th. In order to provide our hawks the best possible technology service, the TSC will be open both days from 9am-7pm. We will have our normal 24/7 phone support but will also be available for walk-in assistance.

Come meet the crew!

Come meet the crew!


If you have any questions about the support we provide, please call us at 610-660-2920 or email techhelp@sju.edu.

ITDL Alias Expiration

Last year, ITDL was restructured and renamed Media Services.

On July 1st, 2013 the email alias “ITDL@SJU.EDU” will no longer be active.

If you need to order technology equipment for classrooms or events, please send requests to the new email alias, “MEDIASERVICES@SJU.EDU“.

If you have any questions, please contact the TSC.

Students Needed!

The TSC is looking for students interested in serving on a Student Technology Advisory Group.  The goal of this group is to better serve the student community’s technology needs. If you are interested in serving on this group, please email us at tscstaff@sju.edu..

Thank you!

Find my iPad/iPhone/Mac

When getting a new Apple device, there is an important safety feature that users should activate: iCloud. If you use the iCloud and the supported applications (Find My iPhone) on your device, you can easily find them if they are stolen or lost.  This link provides instructions on setting up this tool on your iPhone, iPad and Mac computer.  Users simply install the apps and sign into www.icloud.com in order to see the location of all of their devices on a map.


Additionally, the TSC would like to stress the importance of LOCKING your devices in order to protect sensitive data.  To set a passcode lock on your iPhone or iPad, go to Settings – General – Passcode Lock and click “Turn Passcode On”.   If someone attempts to unlock your device with the incorrect Passcode, the device will disable temporarily.  You also have the option of automatically erasing all content after ten incorrect attempts.  Please be aware that once your phone is erased it will need to be restored from a backup.



It is important to not put sensitive information on anything portable unless that item is properly secured. If you have any questions about the security features available on your iPhone or iPad, how to back up the devices, or running updates please contact the TSC!

IT Outage: Planned for the Week of March 24th

During the week of March 25th, OIT has the following upgrades and outages planned:

March 24th 5am-9am – Our Central Authentication System (CAS) will be upgraded. CAS allows students to seamlessly access Gmail, Google Apps and Blackboard once logging into MySJU. These tools can still be accessed through the following links:
Blackboard – blackboard9.sju.edu
Gmail and Google Apps – google.com/a/sju.edu

March 29th 6am-10am – Wireless may be inaccessible in the following locations for periods of 15 minutes:
Bronstein Garage
Campus Commons
City 175
City 183
City 215
City 219
Fine Arts East
Fine Arts West
Upress 195
Upress 225

March 29th 7am-9am – Zimbra (zmail.sju.edu) will be unavailable during this time for upgrades.  During this time, users will be unable to send and receive email or access their Zimbra calendar or address book.

If you have any questions about these outages, please contact the TSC.

TSC & Media Services Spring Break Hours

During the week of Spring Break, the TSC hours are as follows:

Saturday, March 2 – Sunday, March 3 – CLOSED
Monday, March 4 – Friday, March 8 – 7:30AM – 5:00PM
Saturday, March 9 – CLOSED
Sunday, March 10 – 11:00AM – 5:00PM

Media Services:

Saturday, March 2 – Sunday, March 3 – CLOSED
Monday, March 4 – Friday, March 8 – 8:00AM – 5:00PM
Saturday, March 9 – Sunday, March 10 – CLOSED

You can always  reach us for support at 610-660-2920 or techhelp@sju.edu.

Have a wonderful, relaxing Spring Break!

Google Apps for Education

In August, we transitioned student email to Gmail and the response has been great.  We are excited to announce that during Spring Break, we will be releasing Google Apps for Education to our students.

When you return to SJU on March 11th, you can now look forward to Google Drive, Google Sites, and Google Talk.

  • Google Drive is a free service that once installed on your PC, allows you store all your files including documents, photos, videos and Google Docs online and access them anywhere. Google Drive is now the home of Google Docs.
  • Google Sites enables users to make information accessible to people who need quick, up-to-date access. With Google Sites, people can work together on a Site to add file attachments, information from other Google applications (Google Docs, Google Calendar, YouTube, etc.), and can also add new free-form content.
  • Google Talk is an instant messaging service that provides both text and voice communication.

Stay tuned for more information about Google Apps!

Banner INB Upgrade and required Java Update

On Sunday, we upgraded Banner INB. This upgrade will require an update to Java on your computer.  See below for instructions for upgrading Java on your PC or Mac.

To access the upgraded version of Banner INB, please go to MySJU – School Services – Banner System – Banner Production (New)

If you have any questions regarding the upgrade of Banner or Java, please contact the TSC.

— Install Java 6 update 37 on your PC

To access the L drive: Go to Start – Run – type in \\sju_fs2\banner and hit Enter

Copy L:\INB\ Java6_37update.exe to your Desktop

Double click Java6_37update.exe

Allow the script to finish running.



Recommendation: Use Internet Explorer 7 or 8

Fully supported web browsers for PROD INB are Internet Explorer 7 and 8, Firefox 3.6

Fully supported web browsers for PPNX INB are Internet Explorer 7, 8 and 9, Firefox 3.6

Banner 8 INB is not supported on Chrome


— Connect to Banner on New Servers


MySJU / Log in to MySJU / School Services / Banner System / Banner Production (New)


MySJU / Log in to MySJU / School Services / Banner System / Banner Pre-Production


— 3 Java Security Warning Windows Pop Up When Access Banner INB

There will be 3 Java Security Warning Windows pop up first access Banner INB on a PC.


Please check box “Always trust content from this publisher” on all 3 pop up windows as below so next time when you access same Banner INB on same PC, you will not get these windows again.

Banner INB will now work for Internet Explorer 7 or 8


** Firefox Users **

If you have problem connecting to Banner INB on new servers, click “Tools” tab and then click “Add-ons”. Make sure that “Java™ Platform SE 6 U37 6.0.370.6” shows “Disable”.

You might also need to click “Get Add-ons”, then click  and click “Check for Upgrades”.

Windows 7 :






Windows XP






— Install Java 7.13 on your Mac

Go to java.com and click Free Java Download.  You will be instructed on the following to “Agree and Start Free Download” the Recommended Version 7 Update 13


The current browser versions are Firefox 18 and Safari 6.  These are the fully supported browsers for Banner 8 INB on a Mac

— Connect to Banner on New Servers


MySJU / Log in to MySJU / School Services / Banner System / Banner Production (New)


MySJU / Log in to MySJU / School Services / Banner System / Banner Pre-Production

— 2 Java Security Warning Windows Pop Up When Access Banner INB

There will be 2 Java Security Warning Windows when you access Banner INB on your Mac

Please click “I accept the risk and want to run this application”





Click “No” when prompted to Block potentially unsafe components


Adobe Emergency Flash Player Upgrade

In order to address a vulnerability, Adobe has released an emergency upgrade to Flash. To install the upgrade, go to http://get.adobe.com/flashplayer/.

More information on this topic can be found at http://threatpost.com/en_us/blogs/emergency-adobe-flash-player-patched-fix-pair-zero-days-02081