IT Outage: Wireless – Tomorrow

On Friday, February 8th, from 6am-7am, the wireless will be unavailable in your building.  At this time, we will be upgrading the wireless software. No other services will be impacted by this outage.

If you have any questions, please contact the TSC.

Blackboard Grade Center Issues

As of this morning, we are still actively working with Blackboard support to resolve an issue with the Grade Center.

Information on the “Save and Next” Grade Center issue:

In Blackboard, instructors are getting the following error message after clicking the ‘Save & Next’ button in Grade Center:
“An error occurred. Contact the System Administrator.
For reference, the Error ID is e4724328-305e-43de-b248-edf408f4b41c.”

In the Blackboard Pilot, instructors are getting the following error message after clicking the ‘Save & Next’ button in Grade Center:
“The requested page could not be displayed. Please try again. If this continues, please contact your system administrator for assistance.”

Thank you for your patience as we work to resolve this issue as quickly as possible.

IT Outage: Thursday, October 18, 5am-7am

The server that includes the following services will be down for a performance maintenance update from 5am to 7am on Thursday, October 18:

Banner Production and Self-Service
Student Gmail
WorkflowAppworx Production

This update is necessary to enhance the performance of these services for the SJU Community. All services will be available at 7am on Thursday.

If you have any questions about this outage, please contact the Technology Service Center at x292


This weekends outages: June 22-24

Please be aware that there are two planned IT outages this weekend that may impact your work:


Blackboard will be unavailable on Sunday, June 24, 2012 from 5AM until 7AM for Blackboard application maintenance.
Campus Pack  and SafeAssign will be upgraded to the latest versions.

Cascade (CMS)

The Cascade Server (CMS) will be down starting at 7AM on Sunday, June 24, 2012.  During this down-time we will be upgrading our current version of Cascade to Cascade version 7.0. The Cascade server should be back online by Sunday evening.  Please make sure you have submitted and published any unresolved work that may be open before this time.  When Cascade is back online, use the following URL: to access Cascade.  Also, please be sure to update any bookmarks you may have saved in your browsers.

Thank you and have a great weekend!

IT Outage: June 22

On Friday, June 22, 2012 from 5AM until approximately 9AM, all network services will be intermittently unavailable in certain campus locations.  These services include internet access, sjuwireless, e-mail, Banner, Blackboard, network share drives and network printers.

The purpose of this outage is to make network infrastructure improvements.


ONLY the following buildings will be affected:


Alumni House/Call Center



Hawks Nest


Merion Gardens

Moore Hall








If you have any questions, please contact the Helpdesk.

Blackboard Service Outage – Sunday June 19th

Blackboard will be unavailable on Sunday, June19, 2011 from 7am until 11am for a Blackboard application upgrade. No other services will be affected.

If you have questions about this outage please contact the Helpdesk at 610-660-2920 or

IT Outage: Network Outage, Friday April 8th

This morning at approximately 4am the primary and back up air conditioning units that support the main data center failed causing core network and system outages campus wide. IT is working with Facilities and third party vendors to restore the AC units as soon as possible.

At this time the core services have been restored, these include MySJU, Blackboard, Email Services. Unfortunately student printing on campus is still unavailable. Our administrators are working to get this service up and running as quickly as possible.

For continued updates on the outage, please follow us on Twitter @sjuit or find us on Facebook by searching Saint Joseph’s University Student Service Center.

Thank you for your patience as we continue to work to resolve all issues pertaining to this outage.