Email Issues: August 19th, 10:00am

As of right now, we are seeing sporadic Zmail issues. You will not be able to send email to external addresses (Gmail, Comcast, Yahoo, etc).  Internal SJU email is still working.

 

We are working diligently to resolve this issue as soon as possible.

 

Thank you for your patience.

New Zimbra is here!

Welcome to the new, improved Zmail!  We are pleased to announce that we were able to complete the upgrade at 3pm on August 11th, 2013.

Thank you for your patience while we upgraded our Zmail server, but we assure you, it was worth the wait!  As you begin your day, take some time to explore the new features of Zmail, including:

•    Double the amount of quota space that you had in your prior Zmail.  <insert applause here!>

•    Read receipt: You can flag a message that you write to have a return receipt message sent back to you when the recipient opens your message.

•    Restore previously deleted email messages: You have the ability to recover a deleted message from the Trash folder for 30 days after you’ve deleted it.

•    Send Email Later:  You can delay delivery of an email message and specify the date and time to deliver the message from the Send dropdown menu and selecting Send later. The message is saved in the drafts folder until it is sent.

•    Mail Fetch: You can now retrieve older mail by simply scrolling through your mailbox, rather than going to next page.

•    Spam Control: Additional spam control now allows you to block specific email addresses from within the web client.

•    Horizontal three-panel view option: This feature, similar to Outlook, allows you to view your mailboxes, sorted e-mail, and reading pane in one window.

•    Calendar Options: With your Zimbra Calendar, you now have the option to view two weeks in a list view.

•    Copy Meetings: In your Zimbra 7 Calendar, you can now copy existing meetings.

We have TSC staff ready to assist you with any questions you may have about the new Zmail system and its features.  Please call us at x2920 and we will promptly answer.  If you are an Outlook user, we will be sending a followup email shortly with a small change that you may have to make in your Outlook settings.

We are excited to deliver this new and improved email tool to you and look forward to your feedback!

IT Outage: Banner PROD INB and SSB 8/3 – 8/4

From Saturday, August 3rd at 6:00am until Sunday, August 4th at 8:00am, Banner PROD INB and SSB will be unavailable while we perform an upgrade.

 

What are Banner INB and SSB?

–          INB is short for “Internet Native Banner” and refers to the back-end of Banner that is most widely used by administrative staff to manage their data. Offices such as Financial Affairs, Development, and Enrollment Management, just to name a few, have many staff members accessing Banner INB constantly to manage institutional data.

The majority of faculty and staff do not access Banner INB, but use another form of Banner known as Self-Service Banner, or SSB, which is accessible through the Administrative Services section of MySJU.  When you enter students’ final grades, perform a budget query, submit or approve leave reports, or check your pay stub, you are using SSB.

If you have any questions or concerns about this outage, please contact the TSC.

IT Outages: Week of July 22

This week we have two planned outages on campus that may impact you. On Thursday, July 25th, from 7-8am the first floor of Merion Hall will have a total network outage (all classrooms and offices). At this time, we are adding additional hardware to increase network capacity in this location.

On Friday, July 26th, from 6:00am – 9:00am, the wireless network will be intermittently unavailable in the following campus locations while we perform upgrades:

Alumni House
Barry Hall
Berwick
Barbelin
Boland Hall
Bookstore
Bronstein Hall
Bronstein Garage
Campus Commons
Chapel
City 175
City 183
City 215
City 219
Claver House
Drexel Library
Duperreault
ELS
Fieldhouse
Fine Arts East
Fine Arts West
Gabriel
Learning Commons
Loyola
Mandeville
McShain (except 5th Floor)
Merion Hall
O’Pake Sports Complex
Pennbrook Apts.
Quinn Hall
Ramsey
Regis and Regis Annex
ROTC
Science Center
St Albert’s Annex
Upress 195 City
Upress 225 City
Villiger
Wolfington Center

You will be able to continue working through your wired connection. No other services will be impacted at this time.

Additionally, faculty members can expect a planned maintenance window on Blackboard’s SafeAssign.  This maintenance will take place on July 26th from 10:00am – 12:00pm.  Blackboard does not anticipate any downtime for paper submission, during
this deployment window papers will not be processed. Papers submitted during this deployment window will be queued, and reports will be delayed until after the deployment has completed.  It is recommended to not allow submissions during this time as a precaution.

If you have any questions or concerns about any of these outages, please contact the TSC.

IT Outage: Planned for the Month of June

In June, Telecommunications has two separate outage windows planned in order to perform upgrades and maintenance:

1) Beginning Wednesday, June 12th at 10:00PM, until Thursday, June 13th at 2:00AM, Telecommunications will be upgrading the campus voicemail system.   At this time, menus, automated call routing and voice mailboxes will be unavailable. Callers will be unable to leave messages and users will be unable to retrieve messages during the outage.  For community safety and security, calls to the main University number as well as x1111 will still be directed to the Public Safety dispatch office during the outage.
2) On Friday, June 21st, at 5:00PM, Telecommunications will begin upgrading the campus telephone systems.

This upgrade will take place in the following order:
Moore Hall System (all phones to the West of campus) from 5:15PM – 7:30PM
McShain Hall System (Lower Merion and Maguire campus – including the Jesuit Community) from 7:30PM – 9:30PM
Barbelin Hall System (Main Philadelphia Campus) from 9:30PM – 12:00AM

This upgrade will only affect campus telephone systems (phones, fax, etc). No other services will be impacted.

 

If you have any questions about these outages, please contact the TSC!

IT Update: Wireless Issues on Campus

At this time, there is an intermittent, known issue with the sjuwireless network in some campus locations. This issue can cause a total loss of wireless connectivity when occurring. If you experience a loss in wireless connectivity in the following locations, please contact the TSC at x2920:

Villiger Hall
Mandeville
Drexel Library
Learning Commons
Alumni House
39 Berwick
Bronstein Garage
Campus Commons
Chapel
City 175
City 183
City 215
City 219
Duperreault Hall
ELS
Fine Arts East
Fine Arts West
Gabriel Hall
Merion Hall
O’Pake Recreation Center
Pennbrook
Quinn Hall
ROTC
Upress 195
Upress 225

Thank you for your patience as we work to resolve this issue.

IT Outage: Voicemail System – 4/10/13 10pm-11pm

The campus voicemail system will be unavailable on Wednesday, April 10th, from 10pm-11pm for maintenance. During this time, menus, automated call routing, and voice mailboxes will be unavailable. Customers will not be able to leave or retrieve messages during this time.

For community safety, calls to the main university number (610-660-1000), as well as Public Safety and Security (610-660-1111) will continue to be directed as normal.

If you have any questions or concerns about this outage, please contact the TSC.

IT Outage: Planned for the Week of March 24th

During the week of March 25th, OIT has the following upgrades and outages planned:

March 24th 5am-9am – Our Central Authentication System (CAS) will be upgraded. CAS allows students to seamlessly access Gmail, Google Apps and Blackboard once logging into MySJU. These tools can still be accessed through the following links:
Blackboard – blackboard9.sju.edu
Gmail and Google Apps – google.com/a/sju.edu

March 29th 6am-10am – Wireless may be inaccessible in the following locations for periods of 15 minutes:
Alumni
Berwick
Bronstein Garage
Campus Commons
Chapel
City 175
City 183
City 215
City 219
Duper
ELS
Fine Arts East
Fine Arts West
Gabriel
Merion
Opake
Pennbrook
Quinn
ROTC
Upress 195
Upress 225
Starbucks

March 29th 7am-9am – Zimbra (zmail.sju.edu) will be unavailable during this time for upgrades.  During this time, users will be unable to send and receive email or access their Zimbra calendar or address book.

If you have any questions about these outages, please contact the TSC.

IT Outage: Blackboard Collaborate Web Conferencing

Blackboard Collaborate Web Conferencing sessions and recordings will be unavailable this weekend while that feature is updated.  The outage will be from Saturday at 10PM until Sunday at 4PM EST.

During this time, Blackboard will remain available.

Please contact the TSC with any questions or concerns.

For up-to-date outage information, Like us on Facebook at www.facebook.com/sjutsc!

Planned Outage: Network Services in Barbelin

Network Services will be unavailable on the ground and 1st floors of Barbelin on Friday, February 15th, from 7am-8am while we upgrade equipment.  Services effected include: Email, Internet, Blackboard, Banner, file and print sharing, etc.

Please contact the TSC with any questions or concerns.