Blackboard Learn Issues

Today at 1:54PM, for about 15 minutes, Blackboard Learn was inaccessible. This issue has since been resolved. We apologize for any inconvenience!
 
If you have questions or concerns, please call the TSC at 610-660-2920.

Banner Downtime over Christmas Break

Banner INB and SSB will be unavailable the following times over Christmas Break for system upgrades:

Friday, December 25th from 8am until 10am
Sunday, January 3rd from 7am until 12pm

INB is short for “Internet Native Banner” and refers to the back-end of Banner that is most widely used by administrative staff to manage their data. Offices such as Financial Affairs, Advancement, and Enrollment Management, just to name a few, have many staff members accessing Banner INB constantly to manage institutional data.

The majority of Faculty and Staff use another form of Banner known as “Self-Service Banner”, or SSB, which is accessible through the Administrative Services section of The Nest.

When you enter students’ final grades, perform a budget query, submit or approve leave reports, or check your pay stub, you are using SSB.

If you have any questions, please contact the TSC at x2920 or by email at techhelp@sju.edu.

Network Outage: Barbelin Hall 7/7-/79

In order to complete work for Public Safety and Security, OIT will be replacing networking equipment in Barbelin beginning at 7:00am on Tuesday, July 7th. The work will continue until Thursday, July 9th.

During this upgrade period, the following areas in BL may experience network outages of up to 10 minutes: Public Safety and Security (BL 13-15), Office of the CIO (BL 12), Mail Room (BL Tower), BL 201-218, and the classroom in BL 221.

If you have any questions about this outage, please contact the TSC.

Network and Blackboard Outages: July 3rd & July 5th

We would like to inform you of two important upgrades being performed by the Office of Information Technology (OIT) and Academic Technology and Distributed Learning (ATDL) over the July 4th weekend.

 

On Friday, July 3rd, OIT will perform an upgrade to the software on our core network routers.  This important work has been scheduled for July 3rd because it is a University holiday and the impact on the user community should be lessened.  Access to network services such as Blackboard Learn, Gmail for students, Zimbra, The Nest and Banner will be affected between 7am and noon.   While you may be able to access these services during the upgrade, periodic service interruptions should be expected.  For faculty teaching online courses, it is strongly recommended that you not schedule any Collaborate sessions with your students during the 7am-noon time frame.

 

The second upgrade will occur on Sunday, July 5th from 5-11am and will affect the Blackboard Learn system.   Last week, ATDL announced that the summer upgrade of the Learn software would take place on Sunday, June 28th.   After the announcement, ATDL was informed that the Learn system will be needed by advisors for Freshman Orientation and registration.  Because of this conflict, the upgrade was pushed back one week.   Please consider this outage window when planning your online course activities.  If you would like to become acquainted with the new version of Blackboard Learn, ATDL has created a preview site that will be available until July 6th.  Please feel free to make changes and test within the preview environment.  None of the changes made on the preview site will be carried over to the live environment.

 

This communication has been sent via email to Summer II students, as well as all SJU employees with a reminder to plan any online coursework around these two outage windows.  It will also be posted to the Learn site.

 

There are very few windows to perform these major upgrades without impacting our user community.  We hope you will be able to plan around these necessary services interruptions over the July 4th weekend.  If you have any questions or concerns about these outages please let me know, or you can contact the Technology Service Center.
We very much appreciate your cooperation and patience while we perform these essential upgrades.

 

Enjoy the holiday weekend!

 

IT Outage: Major Server Issues

Outage Update: We are waiting on hardware from our vendor. At this time the following services are impacted:

– Access to departmental share drives
– Access to your personal J: drive
– Email delivery to university aliases (this means Banner process emails as well as emails within Blackboard)
– Voicemail to Email delivery (EVM)
– Scan to print feature on multifunction devices

We will continue to provide updates throughout the day.  Please visit our Facebook page at https://www.facebook.com/SJUTSC for frequent updates.

Weekend Outages: March 7-8, 2015

During the weekend of March 7 through 8, the Office of Information Technology will be performing several upgrades.  The upgrades dates and times are as follows:

Sunday March 8, 5:00am – 8:00am: The Nest will be unavailable while we upgrade the software to it’s latest version

Sunday, March 8, 6:00am – 6:00pm: Employee email will be unavailable while we upgrade to a new version of the Zimbra software

At these times, all other SJU services will remain available.

If you have questions or concerns about these outage windows, please contact the TSC.

Hardware Failure at Internet Service Provider

Today, at approximately 1:15PM the Office of Information Technology (OIT) was made aware of a hardware failure by our Internet Service Provider (ISP).  The ISP is an external company that provides internet connectivity to SJU.

Due to this hardware failure we are currently running at one-third of our normal bandwidth. This means that you will experience extreme slowness and sometimes lack of connectivity. OIT has been in frequent communication with our ISP and will notify the campus community at the time of a resolution.

If you have any questions about this outage, please contact the Technology Service Center at 610-660-2920.

Thank you for your patience.

Network Outage: August 26th

The Office of Information Technology would like to provide some information on the network issues that we experienced across campus this morning.  From approximately 9:00am until 11:00am, we experienced intermittent internet connectivity issues across campus.  While having an internet disruption of this nature is never acceptable, we are particularly sorry that this took place during our first week of classes.

 

Yesterday afternoon, our Networking team began noticing a spike in network utilization.  We were still working on resolving this issue today, around 9:00am, when traffic increased again and the network became unstable.  At that time, we needed to remove a particular wireless network from all campus routers.  By doing so, we were able to resolve the connectivity issues.

 

We have now repaired all network switches and access points that were affected by this outage. Once again, we apologize for this disruption and thank you for your patience!

 

If you have any additional questions about this outage, please contact the TSC at techhelp@sju.edu or x2920.  In the event of future outages please be sure to check Twitter @SJUIT for frequent status updates.

IT Outage: Academic Dashboard 9/9 – 9/10

Beginning on Monday, September 9th at 4:00 pm until Tuesday, September 10th at 8:00 am, the Academic Dashboard will be unavailable in MySJU.  The dashboard will still be accessible for anyone who has bookmarked the link, but we will be removing the link in MySJU.  We will be making changes to existing reports and adding new reports in preparation for academic chair use.  Consequently, if do choose to access the dashboard during this time the data may not be accurate or available.

Please contact the TSC if you have further questions regarding this outage!