Outages

IT Outage – Phones 11/7

Late Sunday night, SJU was made aware of a service outage with Verizon. As a result of this outage, campus phones are not receiving inbound calls at this time. Outgoing calls and station-to-station calls from campus phones are not affected. If you need to reach the Office of Public Safety and Security during this outage,…

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IT Outage – Phone Services 8/3

On Friday, August 3rd, from 7:00am – 11:00am, voicemail, unified messaging, and fax services will not be operational as we perform software upgrades. This means that all menus (phone trees), voicemail boxes (for leaving or accessing messages), fax-to-email delivery (inbound and outbound) will not be available. We will re-route the number for Public Safety Dispatch…

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IT Outage – Phones 7/27

As part of our telephone system upgrade, the Office of Information Technology will be installing new software on Friday, July 27 from 7—9 a.m. This will impact ALL campus phones. During this outage window, no dial tones or other telephony services will be operational. This means that no calls may be placed or received. Menus,…

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IT Outage – Wireless Network 7/24

On Tuesday, July 24th, from 3:00am – 7:00am, our Network Engineering team will be performing upgrades to our campus wireless network.  This will cause intermittent connectivity issues with the wireless service across campus. If you have any questions about the maintenance being performed, please contact the Technology Service Center at 610-660-2920.

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IT Outage – Mach Forms 7/22

On Sunday, July 22nd, from 7:00am – 9:00am, Mach Forms will be unavailable while OIT performs an upgrade to the system. Any forms that are embedded in web pages will fail to load properly during the maintenance window. If you have any questions, please contact the Technology Service Center at 610-660-2920.

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Phone Outage – Merion Gardens 6/29

On Friday, June 29th, from 7:00am – 8:00am, our Telecommunications department will be upgrading the phone systems in Merion Gardens.  During this outage window, users in Merion Gardens will be unable to place or receive phone calls. Alarm panels and emergency phones in the building will not be operational. In the event of an emergency,…

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The Nest – Outage 6/24

IT Outage: The Nest 6/24 Contact Technology Service Center Website http://sju.edu/it On Sunday, June 24th, from 6:00am – 10:00am, we will be performing maintenance to The Nest (nest.sju.edu).  During this time, The Nest will be completely unavailable. Please find direct links to commonly used tools below: My Courses – Canvas SJU Gmail, Google Mail, Drive, etc Banner PROD INB…

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Summer Network Maintenance

Beginning on Friday, June 15th, Network Services will begin summer upgrades and maintenance across campus.  During the upgrade windows, users in those locations can expect intermittent network outages.  Communication will be targeted to each area as the date approaches. The schedule for these upgrades is: Friday, June 15– Merion Hall Floors 2 and 3 Friday, June 22–…

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IT Outage – Campus TV (5/21)

On Monday, May 21st, beginning at 10:00am, the Campus Television System will be down for approximately 1 hour as we perform electrical work. If you have any questions about this outage, please contact the Technology Service Center.

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IT Outages – Christmas Break

During the Christmas holiday, the Office of Information Technology will be performing upgrades to several systems.  Full details are below. Blackboard Learn On Sunday, December 24th, beginning at 6:00am, Blackboard Learn (learn.sju.edu) will be unavailable while an update is applied to the system. Work will be completed by 11:00am. Network Upgrades On Tuesday, December 26th,…

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