Verizon iPhone 5 Update

An update has been released for the Verizon iPhone 5 that resolves an issue where the iPhone would use cellular data while connected to a wireless network. This issue could have resulted in overage charges. To install the update  to carrier settings, follow these steps:

  1. Tap Settings > General > About.
  2. Wait for the following alert to appear:
  3. Tap OK to install the update.
  4. Hold the Sleep/Wake button down until you see “slide to power off”.
  5. Slide to power off.
  6. After the device powers off, hold the Sleep/Wake button to turn your phone back on.

Note: To finish the installation of the update, your iPhone 5 must be turned off and then on again.

After your iPhone restarts, tap Settings > General > About, then scroll down to Carrier and verify that “Verizon 13.1” is displayed.

Apple Releases iOS 6

Yesterday, Apple officially released iOS 6.  Some of the major changes you will see are Maps, which includes spoken directions and real time traffic updates, improved Siri, Facebook integration and FaceTime over cellular.  Some features that we in the TSC are excited about are the Panorama mode for the camera, the ability to save pages from Safari in your reading list, and the new calling features.   Now, rather than simply declining an incoming phone call, you are able to set callback reminders or send the caller a text letting them know you will call them back later.

Some things you will no longer see are the YouTube App and Google Maps. If you’ll miss the built in YouTube app, you can still download a YouTube app from the App Store.

We encourage all iPhone users on campus to keep their phones up to date. If you have a university owned iPhone and need assistance, please contact the TSC at or x2920.  Let us know how you like iOS 6!



Support for OS X Mountain Lion

Apple has released OS X Mountain Lion(10.8) this week, and the Office of Information Technology will test the new operating system before supporting it for the University community.

While the update from OS X Lion (10.7) to Mountain Lion isn’t expected to be as dramatic as was the move from Snow Leopard  (10.6) to Lion (10.7), OIT still needs to test key applications and University systems with the new operating system.

Some common software applications, such as Adobe CS 5, have already been reported to have issues with Mountain Lion. A great resource for checking application compatibility is RoaringApps.

OS X Mountain Lion will be available for free on University-owned computers per SJU’s site license with Apple; there is no need to pay to upgrade University-owned computers to Mountain Lion.  You will not need to purchase this upgrade separately for your computer.

As soon as OIT’s testing is complete, support for OS X Mountain Lion will be announced to the University community.

More details about OS X Mountain Lion are available on Apple’s website. If you have questions, please contact us at or 610-660-2920.

Now offering the Apple MacBook Pro with Retina Display!

On Monday, Apple officially released the MacBook Pro with Retina Display. The new MacBook Pro is noticeably lighter and thinner. In order to achieve the 18mm width, the DVD SuperDrive has been removed. The actual weight of the MacBook Pro with Retina Display is 4.46 pounds, compared to the MacBook Pro’s weight of 5.6 pounds.

This new version of the MacBook Pro is being offered on our Technology Purchasing site. We will continue to offer the MacBook Pro as well. If you are planning to purchase the new model, you can purchase an Apple USB SuperDrive to play or burn CDs and DVDs. Also be aware that you will be spending almost an additional $300 for the newer laptop.

If you have any questions about the computers we offer on our site, please contact us at

SC 129 Computer Lab

The Computer Lab in SC 129 and the printers are now located on the first floor of the new Post Learning Commons building. The relocation of this equipment contributes to the goal of creating a hub for collaborative activities that will stimulate the teaching and learning process for our faculty and students.

The Student Technology Center Help Desk will remain in SC 129 to continue to assist you with your technical needs.

Spring 2012 STC Help Desk Hours

For the remainder of the Spring 2012 semester, the STC Help Desk hours will be:

Monday-Thursday: 8am-10pm;
Friday: 8am-5pm;
Saturday: 10am-5pm;
Sunday: 10am-10pm

Reminder: Back up that paper!

As the spring 2011 semester winds down, deadlines are looming for papers, projects, etc. While we always hope that technology is available, there are many examples of lost papers in the final seconds — just before turning it in. This happens for many reasons (but never at an opportune time) including a failed computer, failed hard drive, power surge, network outage, and a host of other reasons. This information may be most helpful for students, but we encourage faculty members to always back up their data as well.

So, back up those projects! Available options include:

* an external hard drive
* a USB flash/thumb drive
* a shared drive