Classroom and Lab Technology Improvements

In order to enhance the teaching and learning experience at SJU, we’ve been actively working on improvements to the classroom and lab technology on campus.  Not only did we replace existing technology, but we added new presentation equipment to classrooms that did not have it prior and completed a major enhancement to the Moot Board Rooms.

We’re extremely excited to say that now, for the first time ever, EVERY teaching and learning space on campus now has presentation technology installed! So, no matter what classroom or lab you are in, you will have the technology you need to make a presentation.

Here’s a quick overview of what’s new and where:

ME174-1

Merion Hall – room 174, a new collaborative technology classroom, is the marque classroom of this summer’s improvements. Designed to support the expansion of the Communication Studies program, this classroom features state-of-the-art technology in a flexible layout giving faculty and students maximum flexibility.

Bellarmine Hall – rooms 102 and 229 have completely new installations, which include a PC, Bluray/DVD player, document camera, VGA & HDMI laptop input and a projector or LCD display.

McShain Hall – rooms 2, 3, and 4 were installed as well with a PC, Bluray/DVD, document camera, VGA and HDMI laptop input.

Post Hall – rooms 101,302 and 305, now have a Mac Mini, Bluray/DVD Player, document camera, Laptop VGA & HDMI input.

Science Center – room 434 has a completely new installation with a PC, Bluray/DVD, document camera, VGA and HDMI laptop input.

Note: All of the upgrades and new installs do not feature VHS players.  However, one can easily be provided, if needed.

In addition to adding new technology to rooms, we have also upgraded existing presentation technology in 14 teaching spaces across campus, including the following:

Barbelin Hall – rooms 225 and 226 have a PC, Laptop VGA/HDMI input and document camera.

Post Hall – rooms 203 and 204 have a Mac Mini, Laptop VGA/HDMI input and document camera.

Science Center – rooms 300 and 400 have a PC, Laptop VGA/HDMI input and document camera.

Additionally, nearly 200 lab and teaching podium computers were replaced as well as 750 more computers updated in labs and classrooms across campus!

post-lab

All this was made possible by the great work of our Media Services and Lab Support teams, who worked tirelessly over the summer to ensure all of this technology was installed and ready to go when you return. A special thanks goes out to all of these folks that made all of this happen!

If you have any questions regarding a specific classroom, please contact Media Services at x1770 or email mediaservices@sju.edu and we will be happy to help!

Have a great semester!

Cable TV Setup Instructions

ctvcableWe know that part of getting settled in at SJU includes having access to your favorite TV shows, so here are some simple instructions on how to get you up and running on the SJU cable TV system!

Any TV will work on the SJU television system. To get connected, follow these steps:

      1. Connect a coax cable (this is not provided by IT) to the TV outlet on the wall and to the back of your TV.  You should plan to supply this cable. Virtually any digital TV can be connected simply and easily although there are some models that must be handled like an analog TV (see below).
      2. Turn on the TV.
      3. TV menus differ by manufacturer and model, but open the menu for your TV. Generally you should open ‘settings’ or something similar.  Select the option to autoprogram/channel setup/channel scan in order to prompt your TV to identify available channels on the campus television system.  You should refer to your owner’s manual if you cannot locate the correct option from your menu. Note that while there are 4 channels from 3.1 through 3.4 that are reserved for special/future programming, at this time all the available TV channels will be between 23.1 and 34.8. (96 channels)
      4. If the TV does not find any or all the channels, you may need to run this scan a second time.

If you have an analog TV (typically an older model that will often have a picture tube), or certain digital TV models, you will need a small set top converter box called an iview. The iview has an RF input connection that you should connect to the TV outlet on the wall using a coax cable and then a second cable should be connected from the RF output on the iview to your TV.  We have a limited number of these iview boxes available to students as needed. To request one, contact the TSC and we will arrange to have one delivered. Once this is connected, you will still need to run the autoprogram/scan once or twice as noted above.

The cable tv channel line-ups and other usefule information can be found at http://www.sju.edu/int/studentlife/studentresources/housing/oncampus/housinginformation/cable.html

If you have any problems with your cable setup, please contact the TSC at techhelp@sju.edu or x2920.

Wireless Improvements

Smartphone RadioAt the end of every school year, we survey SJU students to find out how we can provide better technology services and enrich your learning experience.  Throughout the year, you voiced concern about the speed and reliability of the wireless network. We understand that this was not conducive to your educational and living experience and as a result we made changes.

During the summer months, our Networking team upgraded nearly 40 campus locations with faster, more consistent wireless controllers, powered by Ruckus Wireless. To give you a sense of what this means, nearly 400, or almost half of the 803 wireless access points currently installed across campus, were upgraded. We expect that all of this work will result in faster, more reliable wireless connectivity from Rashford Hall to the Morris Quad Townhouses, and everything in between.

photoEighteen student residence halls were upgraded:

Ashwood Hall, Berwick 35 (Maguire Campus), Hogan Hall, Jordan Hall, LaFarge Residence Center, Lancaster Court (powered by Hotwire), Lannon Hall, Merion Gardens, Moore Hall, Quirk Hall, Rashford Hall, Sourin Residence Center, St. Albert’s Hall, St. Mary’s Hall, Sullivan Hall, Tara Hall, Michael J. Morris Quad Townhouses, and
Xavier Hall.

In addition, the following administrative buildings were also upgraded:

Barry Hall, The SJU Bookstore, Bronstein Hall, Bronstein Annex, Campions Student Center, Claver Hall, The Cardinal John P. Foley Campus Center, Haub Executive Center (McShain Hall – 5th Floor), Mossbaum Hall, Regis Hall, Simpson Hall, St. Thomas Hall, Technology Service Center (TSC – Science Center 129), Toland Hall (Fine Arts West), Wolfington Center.

Plus the following academic buildings have new wireless:

Bellarmine Hall, Boland Hall, Connelly Hall, Nicoletti Music Studio, Post Hall

Finally, for those of you “studying” at Cosi and Starbucks, they were upgraded as well.

If you have questions about setting up your wireless, stop by the TSC at any time over move-in weekend.  You can also call us at x2920 or email techhelp@sju.edu.

Welcome Back from the CIO

Dear SJU Colleagues:

Welcome back to a new school year!  While summer feels like a distant memory, I hope you had the opportunity to relax and re-energize yourself during the summer months.   I’d like to take a moment and share the latest news and updates from the Office of Information Technology.

IT Strategic Plan

As many of you know, IT has been working on a new strategic plan that will support the University’s Plan 2020: Gateway to the Future. The plan focuses on 4 key themes:

  • Deliver technology-based solutions
    • Optimize technology resources
      • Engage the community
        • Sustain the technology infrastructure

Together, these themes show what IT “DOES” for the University and provide  the IT organization greater focus and clarity in how we can best support our administrators, faculty, staff and students in achieving institutional goals.   In the months to come, we pledge to become a more proactive, collaborative and responsive partner for the University community.

We’d like to thank all of you who have provided guidance in our plan development.  Through planning sessions, open forums, and individual conversations, you have played a critical role in helping us understand your needs and define our shared goals for the future.  We sincerely thank you for your assistance.

Look for more information about the new IT Strategic Plan during the Fall semester.

Post Learning Commons

Construction was happening just about everywhere on campus this summer. From the new Villiger Residence Hall construction project, the renovations of the Campus Commons and new athletic fields on the Maguire Campus to the renovated entrance to Barbelin Hall.  IT has been involved in most of these projects whether it’s installing or re-routing data cable, deploying new network electronics or installing new presentation technology.

The one construction project in which IT has been most involved is the Post Learning Commons.  IT has collaborated with the Drexel Library staff to determine the technology needs for the Commons and how best to support the new services and facilities once the Commons opens.  Recently, technology bids for the Commons were received from prospective vendors and a contract award is expected by the end of September.  Voice, data and audio/visual services will be installed in the Commons later this fall.  When the Learning Commons opens for the spring 2012 term, the combined Library and Commons space will house over 120 computer work stations, 24 collaborative study rooms, a digital media zone, reading room and much more.   We hope the Learning Commons will become a hub of collaborative activities and stimulate the teaching and learning process for our faculty and students.

Web Site Refresh

In partnership with the Office of Marketing Communications and with the assistance of an outside vendor, Web Services continues to work through the planning and design phases of the Web Site Refresh project. With the goal of leap-frogging our competitors, we are putting together what we hope will be a world-class web presence for SJU that will increase our effectiveness in recruiting all types of students to the University.

The new design of the public web site (www.sju.edu) is sleek, filled with interactive content, and contains “immersive imagery” that gives online visitors a sense of what our campus is like. Initial feedback from a number of focus groups on campus as well as a focus group of high school students was very positive. So, we feel that we are on the right track and are continuing to build out the new www.sju.edu.

During the fall semester, we will be holding a number of meetings with key stakeholders around campus to get more feedback and input in the new design.

Technology Enhancements in the Classroom and Beyond

During the summer months, IT has been busy completing technology enhancements to a number of classrooms across campus.  Here are a few of the highlights:

  • New technology has been installed in Connelly Hall including a teaching lab and three classrooms;
  • Projectors and computers have been replaced in over twenty-five classrooms as part of our classroom renewal program;
  • Refurbished systems have been installed in five classrooms in Mandeville, Barbelin and the Science Center;
  • Finally, new technology will be installed in the remaining six classrooms in Bellarmine during the intersession.

Presentation technology has been upgraded the President’s Lounge and new technology installed for the Student Education Support Services which has been relocated to Bellarmine.

Other Notable Technology Stuff

You might be interested to learn about these other IT activities:

  • The campus wireless network was extended to new locations including the Campus Commons, the O’Pake Recreation Complex, Gabriel Hall and Fine Arts East.   As part of a spring 2011 survey, we learned about several wireless coverage holes in McShain Hall and addressed these over the summer.
  • Plans are being developed to replace our current voice messaging system which is thirteen years old and can no longer be serviced.
  • New integration software was developed to support the launch of electronic billing services for students and parents.  New custom software was developed to streamline meal plan management and permit student to select and upgrade their meal plans using MySJU.
  • New software was implemented to allow faculty to accept course-based compensation and contracts (i.e. overload or adjunct assignments) online.  The new software replaced an outdated, paper-based process and allowed for more efficient management of faculty compensation.

In closing, I hope you have a productive fall term and look forward to seeing you on campus.

Sincerely,

Fran DiSanti ’79
CIO

SJU.edu Goes Mobile

m.sju.edu

Connect with Saint Joseph’s University anytime, anywhere on your mobile device with our new mobile website: m.sju.edu

This new site offers up-to-date information, optimized for mobile devices. Find people, places, events, news, and more. All you need is a device with a web browser and a network connection, and you’re ready to experience SJU on the go!

The site, targeted primarily for current students, was developed in cooperation with Marketing Communications and the University’s newly formed Mobile Computing Steering Committee and includes the following features:

  • Athletics – Link to the SJU Hawks mobile athletic site
  • Blackboard – Link to the Blackboard system
  • Directory – Access to online directory
  • Emergency – Quick access to emergency contact information
  • Events – Access to the University’s events calendar
  • Libraries – Access to the Francis A. Drexel Library and Campbell Library web sites
  • Maps – Ability to view various maps of campus, including maps broken down by building, parking locations, shuttle stops, and smoking areas
  • Menus – Current menus for dining locations across campus
  • MySJU – Link to MySJU
  • News – Access to the latest SJU news articles
  • Social Media – Links to the SJU Facebook page, Twitter feed, YouTube channel, and LinkedIn site
  • The Hawk – Link to the student newspaper

Go to http://m.sju.edu with your mobile phone to give it a try and then let us know what you think through our Mobile Site Feedback form.

But this is just a start. We will continue to work to add new features and make enhancements to the mobile site in order to make is as useful as possible, which includes building our more features specifically for faculty and employees of the University.

New Tool to Connect to Wireless Network Implemented

In order to simplify the process of connecting to our campus wireless, we have implemented a new product called Xpress Connect.  We worked over the course of the summer to get this product installed across campus.  It can be used to setup the “sjuwireless” network on your Windows and Mac computers, iPhone, iPad, and various other devices.

In order to use this product when you are on campus, first connect to “sjuwireless-setup.”  This will guide you through a short step by step process that will automatically connect you to “sjuwireless” after you enter your SJU username and password.  For detailed instructions on how to use Xpress Connect, please go to www.sju.edu/it and click on the “SJU Wireless” link under Popular Topics.

Wireless network access is now available in all of the following locations on campus:

  • All Residence Centers, Campus Houses, and University Apartments & Townhouses, Pennbrook (Lancaster Court has a Non-SJU wireless network)
  • Main Campus: Barbelin/Lonergan, Barry, Bellarmine, Campion, Drexel Library, Mandeville, Post, Science Center, Ramsay Basketball Center, Hagan Arena, Field House (limited), Wolfington, The Chapel of Saint Joseph,  Boland, St Thomas, Claver, Bronstein, Bronstein Annex, Regis Hall (limited), Regis Annex (limited), and Mossbaum
  • City Ave 175, 183, 215 and 219, University Press 195 and 225
  • Maguire Campus: Connelly Hall, Duperreault Hall, Quinn Hall, Nicoletti Music Studio, O’Pake Sports Complex, Campus Commons, Gabrielle Hall, Merion Hall, and Fine Arts East
  • Cosi (located in the Hawks’ Landing), Starbucks, ROTC, The SJU Bookstore
  • ELS

New Technology Installed in 4 Classrooms and Labs this Summer

In our continuing efforts to expand technology to classrooms and labs across campus, over the summer 4 classrooms on Connelly Hall were equipped with new presentation technology. The following show what classrooms and labs were done and what equipment was installed:

Rooms 110, 140, 150 (Media Enhanced Classrooms)

Wide screen projection system and room audio system. Stand or sit instructors’ desk with a computer, a touch screen control panel for the room’s equipment, laptop interface, a DVD player, and auxiliary inputs for audio and video. The document camera is in the ceiling above the desk. The room is also equipped with a direct HDMI connection to the projector. Through the Registrar’s Office

Connelly Hall 220 (Science Lab)

Wide screen projection system and room audio system. Instructor’s lectern with touchscreen control, computer, laptop interface, and DVD player.  There are inputs for a portable document camera on the lectern and on a lab table. All inputs to the projection system can be annotated through the touch sensitive computer monitor.  There are additional presentation systems around the room to support student work at the lab tables.

In addition, technology equipment in many other classrooms and labs were upgraded as part of our 5-year replacement cycle to ensure that students and faculty have access to reliable technology.

For a full list of technology-equipped classrooms and labs, see: Technology-equipped Classrooms and Labs – Fall 2011

Help Desk Service: Anytime, Anywhere

24×7 Phone Support

We are pleased to announce that the Office of Information Technology now provides Help Desk phone services 24 hours a day, 7 days a week. Through our partnership with Sungard Higher Education, a person is available at any hour of the day to answer your call and assist with basic questions or simple problems, like accessing Blackboard or resetting your password. Just call the main IT Help Desk number 610-660-2920.

Geared primarily toward supporting students and faculty during non-business hours, 24×7 phone services can help with small problems. If they cannot solve the issue over the phone, a ticket will be entered into our system and get routed to a full time staff member to address it during the next business day.

IT Support Portal

Coupled with the IT Support Portal (available at http://www.sju.edu/it), students, faculty, and all employees of SJU can get access to technical support, technology resources, IT news, and status updates of previous issues and requests reported to the Help Desk anytime, anywhere.

New Login Procedure for Windows 7 Podium Computers

Over the summer, the computers installed in classroom podiums across campus were upgraded to Windows 7 which caused a change in the way users login to the system. By default, Windows 7 will “remember” the previous user of the system and prompt for his or her password. A new user attempting to login will need to switch to his or her account in order to be prompted to enter the appropriate password.

To login to a Windows 7 podium computer with your account, do the following:

  1. Press Ctrl+Alt+Delete
  2. Click the Switch User button displayed below the current user’s name.
  3. Click the Other User button.
  4. Enter your standard SJU username and password into the appropriate fields.
  5. Click the arrow button next to your password to complete the login process.

If you encounter any difficulties logging in, you can contact the IT Help Desk at x2920 and someone will be able to assist.

Blackboard Workshops Offered for Faculty

The following Bb Workshops have been scheduled for September 2011. Additional workshops will be scheduled for October 2011. An e-mail will be sent to faculty once those dates have been set.

Blackboard 9.1 Getting Started

This workshop will provide an overview of Bb 9.1 and will cover the “Student View”, Building course navigation and uploading Content and the Control Panel features.
Upon completing the workshop, attendees will be able to perform basic operations in Bb9.1.
The Bb9.1 “Getting Started” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Thursday, Sep, 22 4:30-6:00
  • Tuesday, Sep, 27 1:00-2:30

Blackboard 9.1 Grade Center

The Blackboard Grade Center is more than just a way to record students’ grades; it is a dynamic and interactive tool.
The Grade Center can record data, monitor student progress and communicate information to students.
Use this valuable tool to help understand student progress and make informed decisions on how to improve educational performance.
The Bb9.1 “Grade Center” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Coming in October

Blackboard 9.1 Bb Wimba

Wimba can be utilized by those instructors that need to communicate with their students online in real time.
Wimba takes Blackboard’s “Virtual Classroom” tool to the next level by adding voice, video, and application sharing
Upon successfully completing this course, attendees will be able to:
Have a general knowledge of  how to communicate with students online using tools in Wimba.
Have a working knowledge of  how to synchronously share content and web sites with students online.
The Bb9.1 “Bb Wimba” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Wednesday, Sep, 7 2:00-3:30
  • Tuesday, Sep, 20 1:00-2:30

Blackboard 9.1 Campus Pack, Blogs and Wiki

This training session will focus on how students can use blogs and wikis to communicate and collaborate in class.  You will learn how to create wiki, blogs, and journals for your students.  You will also learn the appropriate application of each of these tools.
Upon successfully completing this course, attendees will be able to:
Create Blogs, Wiki, and Journals in a Blackboard class space
The Bb9.1 “Campus Pack, Blogs and Wiki” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Coming in October

Blackboard 9.1 Bb Assessment

This workshop provides a hands-on introduction to the assessment function of Blackboard Learn, with a focus on creating and grading tests.
There are five major stages, you will experience a test as a student, you will learn how to create, deploy, and grade assessments.
We will also discuss best practices in online assessment, and explore how statistics can help evaluate the effectiveness of assessments.
The Bb9.1 “Bb Assessment” workshop will be repeated on the following dates and will be held in Merion Hall 275.
  • Monday, Sep, 26 11:00-12:30
  • Wednesday, Sep, 28 2:00-3:30

To register for any of the above workshops, contact Al Labonis at labonis@sju.edu.