IT News: Windows 10 Release

In August, Microsoft will be releasing its newest Operating System (OS), Windows 10, to Volume License users running Windows 7 and Windows 8/8.1.


What to Expect:


New computers will begin shipping with Windows 10 in August.  However,  SJU will not be distributing new computers with Windows 10 or upgrading SJU-owned computers.  Upon release of Windows 10,  the Office of Information Technology (OIT) will begin extensively testing all SJU related software and applications to ensure their compatibility with the new OS and its new features.


Some new features of Windows 10 include:

  • Microsoft Edge – Internet Explorer’s replacement
  • Office 2013 suite – Word, Excel, and PowerPoint will be built-in
  • Windows Hello – A new, more secure user login option that utilizes face, iris, or fingerprint recognition


OIT Support of Windows 10:


At this time, OIT is unable to provide any resources or support to faculty and staff running Windows 10.  Windows 7 continues to be the supported Windows OS at the university.  Since our desktops and laptops are part of the university SJU domain, you will not be prompted to automatically update your computer. With any major OS update such as this, existing systems, if updated, may experience hardware and software compatibility issues, performance instability and possibly data loss.  That being said, please do not upgrade your SJU-owned computer without authorization from OIT.  If your computer is upgraded to Windows 10 without OIT approval, we will need to revert to Windows 7, which could take several days.


We will make campus aware of our deployment plan once it has been fully tested and finalized.
If you have any questions, please contact the TSC.

IT Notice: Plug-in not supported error in Google Chrome Browser when accessing Banner INB

Problem:  Here is the error message you receive in Chrome when trying to access Banner INB stating that “This plug-in is not supported”. This is occurring on both Mac’s and PC’s.

chrome plugin error


Copy and past this text into the address bar in Chrome:


Hit Enter and you will be brought to this screen:

chrome npapi

Click the Enable link. Once Enabled it will look like this:

enabled npapi

Once enabled, close out of the Chrome browser completely.

Re-launch Chrome and try again to access Banner INB and it will launch correctly.



Zimbra Upgrade Issues – Removing and Re-Adding your SJU account on iOS Devices

How to Remove your Zimbra account from your iPhone/iPad:

  1. Click Settings, Mail Contacts, Calendars
  2. Under Accounts, locate your Zimbra account and select it, click Delete Account. Click Delete

How to Add your Zimbra account on your iPhone/iPad:

  1. Click Settings, Mail, Contacts, Calendars. Click Add Account
  2. Choose the account type Exchange
  3. Enter your entire SJU email address and SJU password.
  4. Click Next
  5. Server: enter
  6. Domain: leave blank
  7. Username: enter your SJU username
  8. Click Next
  9. Confirm that Mail, Contacts and Calendars are set to sync (slider is set to green next to each)
  10. Hit Save


WANTED: SJU Students interested in Technology – come work in the TSC!

The Technology Service Center is now hiring student staff for the Fall 2014 semester!

The Technology Service Center (TSC) provides technical support to all students, faculty and staff members on campus, by providing services over the phone, through e-mail, and to walk-in customers. We are currently searching for Student Technicians to work assist us with the following duties:

  • Assist student, faculty and staff with level one technical support;
  • Troubleshoot software problems related to Mac OS, Microsoft Windows, Microsoft Office, and other SJU supported applications; this includes smartphones and tablets
  • Identify network and hardware issues.
  • Assist with The Nest and Learn issues

Position Requirements:

  • Excellent verbal and written communication skills;
  • Strong problem solving and research skills;
  • Experience using SJU computing services;
  • Functional knowledge of Windows/Mac OS.

Please send a copy of your resume to the hiring manager, Rhiannon Mayer at by Tuesday, May 6th!

SJU Mobile Print is here!

SJU Mobile Print


How to use SJU Mobile Print with your SJU email account


  1.  Using your SJU email account, send an email containing the document as an attachment that you wish to have printed to the Mobile Print email address:
  2. Go to the lab nearest you and locate an open printer
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print


How to register an additional email address in the SJU Mobile Print website


When sending a document to the Mobile Print email address from a non-sju email address, you will receive an email with instructions for register

Using your non-sju email account, compose an email to mobileprint@sju.eduWait a few moments for the Welcome to Mobile Print email to arrive.  Click on the link that reads “Click to register your email address”.

You will be brought to the SJU Mobile Print Web release interface.  Login using your SJU credentials.



Once logged in, your User profile will be displayed and include the new, non-sju email address.  A confirmation email will be sent to the non-sju account as indicated below.



In the confirmation email, click the link that reads “click here to confirm” and you are brought to the Web release website, click the Confirm button.

Now you can send print requests from your non-sju email account to be released in the labs and release them just as you do with your SJU email account.


Using the Mobile Print Web Release website

Once you send your document to, you will receive an email telling you that your documents are ready to print.  To release the jobs using the Web release website, click the link that reads, “Click to open the MobilePrint Web release website”.



Log in to the Web release website using your SJU username and password.



Once logged in, locate the document that you wish to print from the jobs displayed.  Check the box next to the document(s) you wish to print.



Select the lab printer you wish to print to from the drop down next to Select a Printer. The available open lab printers are listed below:

  1. DMZ-P1 which is located on the 2nd floor of the PLC
  2. Merion-P1 which is located in Merion Hall room 151 print center on Maguire campus
  3. Campion-P1 which is located in the Campion 3rd floor computer lab
  4. Perch-BW which is located in the Perch
  5. PLC-BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC first floor computer lab
  6. PLC-Color1 which is the color printer located in the PLC first floor computer lab
  7. Drexel-BW which is located on the first floor of the Drexel Library
  8. PLC-Color2 which is the color printer located on the first floor of the Drexel Library

Please note, on the web release website, under options you will see the document displayed in color or black and white.  If you choose to print the document that is listed as color on a black and white printer, you will not be charged (unless you are over your 200 free prints).  Also, jobs are removed from your account after 2 hours at which time you will need to resend the document(s).