The Nest: Definitions and FAQs – Student Version

1.) You keep saying portlet. What is a portlet?

Portlets are the small sections within pages.  A portlet usually contains several items that fall under a particular topic. For example, Registration Tools or Financial Literacy.


2.) What is a page?

Pages in The Nest are basically the tabs you see across the top when you log in. As a student you will have the following pages:


Classes & Registration

Tuition & Aid

School Services

Campus Life

what is a page


3.) What is a quicklink?

Quicklinks are the tiny icons at the top of the Home page when you log into The Nest.  They are designed to represent the tools you access most frequently within The Nest. Clicking a Quicklink will take you directly to that tool or section.  Your Quicklinks may include:

Blackboard Learn



My Schedule

what is a quicklink


4.) Where do I find my courses in The Nest?

In The Nest, you will no longer see a page called “My Courses”.  Based on feedback we received from SJU students, we have created a page called Classes & Registration.  At the top of this page, students will find direct links to Blackboard Learn where they can access their courses. Additionally, the Classes & Registration page contains direct access to Hawk Central resources, Registration Tools, Exam Schedules, Student Grades, and graduation information.

You can also access your course via the Blackboard Learn quicklink on the Home Page.


5.) How do I pay my tuition?

Similar to the Classes & Registration page, we’ve created the Tuition & Aid page based on student feedback.  The entire Tuition & Aid page is dedicated to your financial matters as a student.  Check your account balance, review your work study balance, accept financial aid, and get educated on financial literacy all in one location.  Do you still have questions after visiting the Tuition & Aid page? Contact Hawk Central directly from a portlet on the page. They are happy to assist.


6.) Where are the university announcements?

University Announcements have been replaced by Nestlist. Nestlist serves as the new SJU classifieds. In Nestlist, you can post about campus events, items for sale, classes, and more.

In the event of a true university emergency, the notification will be displayed prominently at the top of The Nest.



7.) Now that I’m done finding my courses and paying for my tuition, where is the fun stuff?!

We have designed the Campus Life page to be the social center of The Nest. Here you will find links to sports on campus, Radio 106.1, events hosted by Student Life, NestFlix, the Chapel schedule, and of course SJU’s official Facebook, Instagram, and Twitter (if you don’t follow those three things, you’re missing out).


8.) I clicked a link and was given a “Session Expired” error. What do I do?

session expired error


Clear cookies, cache and restart browser

If you have gotten this error at some point while working in The Nest, you simply need to clear your browser’s cache. Find your browser below with instructions on how to do so:

Internet Explorer

To check what version of Internet Explorer you are using, go to Help – About Internet Explorer.

If you are using Internet Explorer (11.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (10.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.

If you are using Internet Explorer (9.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and Cookies. Hit Delete.

Mozilla Firefox

If you are using Firefox version (3.0) or earlier, please update your browser by going to

In Firefox 30, click on History – Clear Recent History.  Choose the time range of Everything.  Make sure at least the top 5 boxes are checked and hit Ok.

Google Chrome

Click on the three horizontal lines in the upper right hand part of the browser. Click on settings. Click on “Show advanced settings…” at the bottom of the page. Under privacy click on “Clear browsing data”. Check the boxes for “Cookies” and “Cached images and files”. Finally click “Clear browsing data”.

Safari 7.0 – MAC OS

Go to Safari – Preferences.  Click Privacy then click Remove All Website Data…click Remove Now.


9.) Why did we make the switch to The Nest?

We wanted to launch a stable, content-rich portal running the latest version of the Luminis software, which is owned by Ellucian. Our old portal, MySJU, was running on legacy software, which is discontinued by Ellucian support. This project was created to address that issue by upgrading old outdated hardware and software in order to implement a secure, dynamic environment that provides students, faculty and employees with a single point of access to web services customized to their university account.

10.) Could you give me more information about The Nest project?

The new portal project was first introduced to campus in Fall 2013; campus community participated in “Name the Portal” contest In October 2013. Over 800 responses were submitted and The Nest was ultimately voted the winner.

The Office of Information Technology successfully launched the pilot of The Nest (with MySJU in parallel) on 3/17/14. The main focus of the pilot was on enhancing the student experience. Additional features and content for faculty and employees were added during Phase 2, which began in April 2014 and will finish up this month.  Phase 2 also including removing access to the old MySJU portal, which was accomplished on 1/7/15.

The project team has weekly meetings and our main focus is on creating a better user experience for all students, faculty and employees. We engage departments around campus and meet with faculty, staff and students to hear what they would like to see in a portal.  If you would like to be included in any future meetings, please email The Nest project manager, Lauren Adams (

11.) What’s next for The Nest?

While we are excited to deliver a new portal to the university, we are not done yet!  Phase 3 will start in February.  Some of our initial objectives are to better enhance the content by soliciting feedback as well as continuing to improve the user experience.

12.) Where do I go if I need help/ cannot find something/ have additional feedback?

If you have questions, comments, concerns about The Nest – contact us! You can reach us via email at, by phone at 610-660-2920, or in person at the Technology Service Center in the Science Center, room 129.  We also have an active social media presence so if you would rather Facebook or Tweet us, please do so. or @sjuit

Hardware Failure at Internet Service Provider

Today, at approximately 1:15PM the Office of Information Technology (OIT) was made aware of a hardware failure by our Internet Service Provider (ISP).  The ISP is an external company that provides internet connectivity to SJU.

Due to this hardware failure we are currently running at one-third of our normal bandwidth. This means that you will experience extreme slowness and sometimes lack of connectivity. OIT has been in frequent communication with our ISP and will notify the campus community at the time of a resolution.

If you have any questions about this outage, please contact the Technology Service Center at 610-660-2920.

Thank you for your patience.

MySJU is Retiring!

The Nest, SJU’s information portal, launched during the Spring 2014 semester as the replacement for our legacy portal, MySJU.  The Office of Information Technology (OIT) has continued to add functionality and improve The Nest based on feedback received from campus constituents so we may begin the process of phasing out MySJU as our primary portal.


On Tuesday, November 18th, we will be redirecting the MySJU portal to instead go to The Nest portal.  This means that when you click on, you will be automatically be taken to in your browser.  You will still be able to gain access to MySJU once you log into The Nest.  We do not plan to completely remove access to MySJU until January 2015, when we are certain all necessary content has been moved to The Nest.


We will also begin transitioning links on SJU websites to point to The Nest, rather than MySJU.  For example, if you go to, the MySJU link at the top of the page will say The Nest as of November 18th.


mysju to nest

Additionally, we have now redesigned a portlet under the Employee Page in The Nest called “Useful Links and Tools”. This portlet gives employees direct access to:



useful links and tools

If you have any questions about the transition from MySJU to The Nest or have any concerns about content from MySJU not being available in The Nest, please contact the Technology Service Center.


We welcome your feedback!



The Nest: Useful Links & Tools Portlet

Under the Employee Page in The Nest, you will find an enhanced portlet called “Useful Links and Tools”.  This portlet is great news for users of the following tools:

Banner INB

  • INB is short for “Internet Native Banner” and refers to the back-end of Banner that is most widely used by administrative staff to manage their data.  Offices such as Financial Affairs, Development, and Enrollment Management, just to name a few, have many staff members accessing Banner INB constantly to manage institutional data.

Banner SSB

  • The majority of faculty and staff do not access Banner INB, but use another form of Banner known as Self-Service Banner, or SSB.   When you enter students’ final grades, perform a budget query, submit or approve leave reports, or check your pay stub, you are using SSB.

Campus Pack

  • Campus Pack is a suite of tools that enable online collaboration.  Click the “Campus Pack” button to view resources or courses you are a member of a course in Campus Pack.


  • Cognos is a query and reporting tool used to analyze Banner data.  Cognos allows users to strategically determine the financial and business needs of SJU.


  • Discoverer is an ad-hoc query, reporting, analysis, and web-publishing tool. All reports currently in Discoverer are being migrated to Cognos.

We hope you find this new portlet useful and welcome your feedback!


Network Outage: August 26th

The Office of Information Technology would like to provide some information on the network issues that we experienced across campus this morning.  From approximately 9:00am until 11:00am, we experienced intermittent internet connectivity issues across campus.  While having an internet disruption of this nature is never acceptable, we are particularly sorry that this took place during our first week of classes.


Yesterday afternoon, our Networking team began noticing a spike in network utilization.  We were still working on resolving this issue today, around 9:00am, when traffic increased again and the network became unstable.  At that time, we needed to remove a particular wireless network from all campus routers.  By doing so, we were able to resolve the connectivity issues.


We have now repaired all network switches and access points that were affected by this outage. Once again, we apologize for this disruption and thank you for your patience!


If you have any additional questions about this outage, please contact the TSC at or x2920.  In the event of future outages please be sure to check Twitter @SJUIT for frequent status updates.

Street Team: Being New at SJU

The TSC Street Team is pleased to announce our newest blogger, Jamie Petragnani. Jamie is a Sophomore, English major and has worked with us for one year.  Stay tuned for more of Jamie’s writing throughout the semester!


Hawk Hill is beginning to fill with familiar faces and a slew of new hawks trying to find their dorms, classes, and so much more. As a rising sophomore, it is hard to believe that just one year ago I was in their shoes. I remember the nerves, the excitement, and the major adjustments that come with living on campus. As a freshman, you are no longer living in the comfort of the house where you have spent the majority of your life, where you know where everything is, and most likely you are not sharing one bathroom with 12 other people. I understand the stress and hopefully I can shed a little light on how to make your transition simpler.

After packing up your cars, driving to your building, and lugging all of your stuff into your new “home”, you are finally ready to settle in and get all of your computers, TVs, smart phones, and game consoles hooked up and ready to go. But how exactly are you supposed to do that? First and foremost, it is important to know that the Technology Service Center, or TSC for short, is always here to help you with any problem concerning any form of technology. Need the wifi set up on your laptop? Stop by science center 129. Your phone? Science center 129. Unable to access your SJU Gmail, Blackboard Learn, or The Nest? Science Center 129. Studying (cough) kept you up late and you don’t want to walk down to the Science Center? You can get over the phone support from the TSC by calling 610-660-2920 at any time. We are here to make sure you can always access your classes, finish up your papers, or stream Orange is the New Black from Netflix whenever you need to. (Everyone watches Orange is the New Black right? You should, it’s great.)



So, now that you know where to go if you have a problem, let’s talk about some resources you can access to make your transition time at SJU easier. The best resource for all things SJU is “The Nest” which can be access by going to On The Nest you can register for classes, check all of your student bills, buy your textbooks, and so much more! Basically you can access anything related to your academic career on The Nest, but that’s not all. You are also free to post or view listings on The Nest List, located on the home page, for anything from a campus job application to the sale of used textbooks for cheap. The Nest is the University’s portal and the best way to access anything you may need for school online.

Brand new for this year, the TSC is happy to offer our Repair IT program. With this new program, any student who’s laptop may have gotten damaged (through no fault of your own ;]) can bring their system to the TSC, we can diagnose it, and if it needs to be sent out for repairs, the student has to opportunity to pay for the cost of repairs and nominal labor fee, then get a loaner from the TSC while their computer is being repaired. This way, no student needs to be subjected to sitting for 8 hours at a time in the middle of the library while attempting to finish their work.

Repair IT Logo-01

All in all, transitioning to college can be intimidating. For some students, you’ll be moving states away from your parents, friends, and everything that is familiar. The most important thing to remember is, everyone feels like this. Everyone is a little scared, a little excited, and a whole lot of nervous about being on their own for the first time. To work through the awkward “get to know me” phase of your freshman year, there are little things you can do to break the ice with your roommate, your suitemates, or your floor-mates. Do you have a Netflix or Hulu account? Why not host a movie night? Do you have an Xbox or PS3? Why not host a Madden or FIFA tournament? Have season tickets for basketball? Ask around and get a group of people to sit together and cheer on the hawks. The best thing to remember is that every freshman is new to campus and is looking for some new things to do; by setting up this simple events, you can easily get people together and talking and before you know it, SJU is going to feel just like home. Just make sure you have some snacks: if you have snacks, they will come. (Shout out to Field of Dreams).



Welcome Back, Students!

Welcome back to Hawk Hill (and for all the Freshmen Hawks, welcome for the first time!).  We hope you had a wonderful, relaxing summer and are geared up for an awesome fall semester.

For those of you who are new to campus, the Technology Service Center (TSC), located in Science Center 129, is your one-stop shop for all things IT related. We have walk-in hours daily where you can have hardware and software issues addressed and repaired, as well as phone and email support.

Look at all those friendly faces!


We spent our summer preparing and getting excited for your arrival.  Here are a few of the more important updates from the IT world:

Student Work Study Portlet – This new portlet in The Nest will allow work study students to view their Work Study earned as well as hours remaining to work.  Work Study students can view the dollar amount they have been authorized to earn, the hours they are allowed to work, and the remaining percentage of each throughout the course of the semester.  The Student Work Study portlet can be found in the Tuition & Aid page of The Nest.

NestFlix – Need a break from studying? Head on over to The Nest to watch movies on NestFlix. NestFlix can be found on the Campus Life page of The Nest.  Choose from 16 different, hand-picked movies from our Student Life department. Casablanca, anyone?



Blackboard Learn Portlet – This new portlet gives students and faculty quick access to Blackboard Learn courses and information.  To access this portlet, visit the Classes & Registration page in The Nest.

learn portlet


When is the TSC open?


Our hours during move-in weekend are 9:00am – 7:00pm on both Saturday and Sunday.  Additionally, we will be open until 9:00pm during the first week of classes.  During the remainder of the semester, the TSC hours will be:


Monday – Thursday 7:30am – 7:00pm

Friday 7:30am – 5:00pm

Saturday – Sunday 12:00pm – 4:00pm


The TSC has 24/7 phone support at 610-660-2920.  We can be found on Facebook, Twitter @SJUIT and Instagram for frequent SJU IT news and updates.


Have a wonderful semester!