Posts by Olivia

Maintenance: Banner Self Service – Admin Services

On Sunday, March 6th, from 5:00am – 9:00am, users attempting to access the Administrative Services of The Nest (Banner Self-Service) will need to go directly to:  https://ssb.sju.edu/ During that time, we will be performing maintenance and the service will be inaccessible through The Nest. If you have any questions, please contact the TSC.

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IT Outage: Lab Print Stations 3/7

On Monday, March 7th, from 11:00am – 5:00pm, lab print stations will be unavailable.  During that time, we will be performing an upgrade to the server that manages them.   if you have any questions, please contact the TSC.

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IT Outage: Voicemail Server – March 8th

On Tuesday, March 8th, from 7:00am – 8:30am, the SJU Voice Messaging system will be updated. During the outage, voicemail services will be unavailable including receiving or accessing messages, and automated attendant services (phone menus). If you have any questions or concerns, please contact the TSC.

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Network Outages: Spring Break – March 7th – 11th

During the week of Spring Break, OIT will be performing Network Maintenance in numerous locations across campus.  Please see below for full details on all outages.   1.) On Monday, March 7th, from 3:00am – 9:00am, OIT will be performing network maintenance.  During this time, the following locations will experience intermittent loss of network connectivity:…

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Blackboard Learn Issues

Today at 1:54PM, for about 15 minutes, Blackboard Learn was inaccessible. This issue has since been resolved. We apologize for any inconvenience!   If you have questions or concerns, please call the TSC at 610-660-2920.

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Discontinuation of Email Requests – Coming Soon

On August 24th, the Office of Information Technology (OIT) released our new Information Technology Service Management (ITSM) tool.  This tool provides members of the SJU community with a new way of managing technology service requests and provides a customer-facing side of OIT that we have not previously been able to provide.   In an effort…

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IT News: New Ticketing System

Welcome back to Hawk Hill!  We hope your summer was a relaxing one. The Office of Information Technology (OIT) is excited to announce the release of our new IT service management (ITSM) tool which includes our Service Catalog and Knowledge Base!  Over the past year, OIT has been hard at work researching, reviewing, and now…

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Project Management Essentials for the Unofficial Project Manager

On Tuesday, October 13th, Jill Cleary, Director of the Project Management Office will offer Franklin Covey’s Project Management Essentials for the Unofficial Project Manager in the IT Meeting Room (Small Maguire) on the 5th floor of McShain. This workshop is geared towards those of us who’ve found ourselves in the role of Project Manager without…

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