Blackboard 9.1

Introduction to Blackboard 9.1 – Getting Started:

All Blackboard courses from previous semesters have been imported into Bb9.1.

Any faculty teaching over the summer will continue using Bb7.3

To begin preparing faculty members for the move to Bb 9.1, ITDL is offering workshops to introduce the new platform.

This workshop will provide an overview of Bb 9.1 and will cover the “Student View”, Creating Content and Control; Panel.

Upon completing the workshop, attendees will be able to perform some of the basic operations in the new platform.

The Bb9 “Getting Started” workshop will be repeated on the following dates and will be held in Science Center 129.

August 24 2:00-3:30 Getting Started

August 25 10:00-11:30 Getting Started

August 26 2:00-3:30 Getting Started

The Bb9 “Grade Center” workshop will be repeated on the following dates and will be held in Science 129.

Blackboard 9.1 Grade Center

The Blackboard Learn Grade Center is more than just a way to record students’ grades; it is a dynamic and interactive tool. The Grade Center can record data, monitor student progress and communicate information to students. Use this valuable tool to help understand student progress and make informed decisions on how to improve educational performance.

August 24 10:00-11:30 Grade Center

August 25 2:00-3:30 Grade Center

August 31 10:00-11:30 Grade Center

Please reply to to schedule.

Winter Session Schedule

The Student Technology Center will close on Saturday, December 19 at 4pm.
We will reopen and operate under the following Winter Session schedule (1/4/ 2010-1/15 2010):
Monday-Friday: 9am-5pm
Saturday & Sunday: Closed


Have a Merry Christmas and Happy New Year!

My SJU Update: 11/12/09

Yesterday, Sungard Higher Education, the vendor who develops and supports the underlying software which drives MySJU, was able to identify a specific channel within MySJU which appears to be the primary source of the performance issues with the portal.  The Personal Announcement channel on the SJU Today page was causing MySJU to completely suspend all processing activities for upwards of 60 seconds at a time.  When MySJU was in this suspended state, all user requests were backlogged and placed into a waiting queue until the software completed its self-maintenance activities.  This sequence of system stops and starts recurred every two to three minutes so very little meaningful work was being done as the system cleaned up after itself.

MySJU performance improved significantly yesterday afternoon once the Personal Announcement channel was removed.  While we are fairly confident that we have found the system bottleneck, Sungard and the IT support team will continue to monitor system performance very closely throughout the next several days and weeks.

Given the findings with the Personal Announcement channel, Sungard is creating a test environment on their servers in an attempt to re-create the processing bottleneck and develop a solution.  Until a resolution is provided by Sungard, IT has suspended the use of the Personal Announcement channel.

IT will continue to provide the direct links to Blackboard, Administrative Services and other MySJU services at least until the end of student registration.  If MySJU remains stable throughout the rest of the month, then the direct links will be removed.

As you probably have surmised, finding the source of the problem was no easy task because MySJU is a complex system with many integrated component parts.  Troubleshooting complex issues of this kind requires painstaking analysis of system log files and, over the course of the past several weeks, Sungard and IT have analyzed dozens of log files and hundreds of thousands of log entries.   Before pinpointing the problem channel yesterday, Sungard had made a number of recommendations to us, and we performed a number of system configuration changes with the hope of resolving the issue.  While each of these changes provided a measure of improvement and marginal relief to the community, none resolved what has now been identified as a software design problem..  We are reasonably hopeful that MySJU is once again stable and hope that the user community in time will return to the portal. 

Again, we sincerely regret the negative effect these problems have had on the University community and appreciate your patience and support throughout this long and painful process.

New IT Website Launched

OIT Home Page

OIT Home Page

The Office of Information Technology is happy to announce the preview of our new website at The new website, based on the University’s latest web design, is a streamlined version of the old site with a number of new communication tools.

The new site offers quick access to general information about IT and our services, and houses the gateway to our IT Support Portal where the bulk of our resources exist. Much of the information previously housed on the old site has been moved into the Knowledge Base within the Support Portal. This enables us to keep that information more up-to-date and the capability to target information to you. By logging into the Support Portal, you will get information specific to your needs, including access to any help tickets you’ve submitted, not just generic information that you have to dig through to get what you need.

The new site also includes interfaces with commonly used social networking tools as a way for us to improve our communications with University students, faculty, and staff.



Our new blog site,, will be used to share technology news with the community. This includes news about SJU-specific technology as well as general technology tips and news for other sources. Plus, you can subscribe to its RSS feed and get the news right in your inbox.



Twitter ( will be used to post the status of campus technology.



And we’ve setup Facebook pages for the Faculty/Staff Helpdesk and the Student Technology Center which have links back to the IT News blog and Twitter for students, faculty, and staff who are want to follow us through their Facebook accounts.

We hope that you find the new site and use of these tools to be helpful in your use of technology on campus.

Thank you!