Welcome (Back) to Hawk Hill!

Dear New Hawks & Returning Hawks,

Welcome (back) to Hawk Hill for the 2017-2018 school year!

Move-in-weekend can be hectic so we want to help make your move-in experience go as smoothly as possible when it comes to getting your technology up and running.

We’ve compiled the heavy-hitters that we deal with during move-in weekend to help you in advance.

What is the TSC?

The Technology Service Center (TSC) is your one-stop shop for all things tech-related at SJU.  If you need help with wireless, Office 365, setting up your TV or gaming system, you’ll want to keep our contact information handy.

The TSC is located in Science Center 129 and will be open daily during the school year (Monday – Thursday 7:30am – 7:00pm and Friday’s 7:30am – 5:00pm).  We are also open during Move-In-Weekend from 9am-7pm on both Saturday and Sunday.

This year, we are also setting up a tent closer to the dorms so that during move-in you have the option of seeing us there, calling, or walking over to SC129. The tent schedule will be:

  • Friday, August 25th: Villiger Hall
  • Saturday, August 26th: Quirk Hall
  • Sunday, August 27th: Between Campion and Science Center

Here are some quick things that may help answer some questions you may have during move in weekend.

How do I connect my device to the wireless network?

Instructions for connecting your laptop, tablet and/or mobile device to the SJU Wireless network can be found here. When connecting to our sjuwireless network you will need both your SJU username (example: ab123456) and password. Once you connect to the wireless network you will have access to it from anywhere on campus. For the fastest speed, you may still want to keep an ethernet cable handy for use in your dorm room.

How do I install Office 365?

If you have not yet downloaded Office 365 or wish to add another device click here. Every SJU student is entitled to download Office 365 on up to 5 devices. This allows you to have Office 365 on your laptop, desktop, and tablet if you wish.

Where can I print on campus?

Each student has 200 free black & white prints per semester. When you run out of your free prints, you can add money to your Hawk Card.  New students need to register their Hawk Card before printing.

When printing on campus you have a couple of options. You can use either Mobile Print or print from a campus computer.

How to use Mobile Print:

  1. Using your SJU email account, send an email containing the document as an attachment to mobileprint@sju.edu
  2. Go to the lab nearest to you and locate an open printer.
  3. Swipe your SJU ID card and select the document from the touchscreen and hit Print.
  4. More detailed instructions can be found here.

    It’s that easy!

Mobile Print Locations

  • DMZ (Digital Media Zone) – P1 which is located on the 2nd floor of the PLC
  • Merion – P1 which is located in Merion Hall room 151 print center on Maguire campus
  • Campion – P1 which is located in the Campion 3rd floor computer lab
  • Perch – BW which is located in the Perch
  • PLC (Post Learning Commons) – BW1, PLC-BW2 and PLC-BW3 which the black and white printers located in the PLC 1st floor computer lab
  • PLC – Color1 which is the color printer located in the PLC first floor computer lab
  • Drexel Library – BW which is located on the first floor of the Drexel Library
  • PLC – Color2 which is the color printer located on the first floor of the Drexel Library

How do I setup my gaming system / smart TV?

Need help setting up your gaming system, Smart TV, Apple TV, Roku, Amazon Firestick, or Chromecast?  Instructions are found here.

*PLEASE NOTE: EACH DEVICE NEEDS ITS OWN PASSWORD

You will have to go through this process each time you want to add a device to the network. For example, if you have an Xbox, a Wii, and an Apple TV you will have to go through this process three times. The network that you will be adding your devices to is called sjudpsk.

How do I setup my TV and what channels are available to me?

Some TV’s require a bit of setup beyond just plugging it in.  Instructions for getting your TV setup are found here.  This year, in response to requests from students, we’ve added a number of new channels to our lineup including HBO, Cinemax, Logo, NBA TV, and others.

Where can I go for answers to other questions?

Our Knowledge Base has articles that answer a variety of questions that you may have concerning technology. If you need help connecting to the wireless, accessing The Nest, or need to know how to access your courses, you can visit our Knowledge Base and look to see step-by-step instructions on how to set things up.

I still need help.  

If you’ve searched the knowledge base and still have questions or need help with something that’s broken, you can request assistance directly from IT by using our Service Catalog.  To submit a request for assistance visit sju.edu/it.  Once you’ve submitted the request, a technician will be in touch.

Last, but certainly, not least – SJU now has an official Mobile App!

In April, we officially announced the launch of SJU Mobile. The app can be downloaded at sju.edu/app and is available for Android or iOS.

What will I find in the app?

  • Athletics – Keep up to date with all Hawks news, schedules and scores
  • Bookstore – purchase your textbooks and fan gear
  • Courses –  Full access to your Blackboard courses
  • Dining – Browse today’s cafe menu, or order directly from your phone
  • Directories – find contact information for individuals and departments
  • Emergency – Access emergency contact information and file reports
  • Events – Find out what’s happening on Hawk Hill
  • Maps and Directions – Get directions from one point on campus to another
  • Shuttle – Track the University shuttles in real-time
  • Social – Follow several different University social media accounts in one place
  • What’s Open When – See what’s open around campus right now

 

We hope that you have a successful academic year!  If you need technology assistance, the TSC can always be reached in the following ways:

  • Phone: 610-660-2920 (x2920 from on campus)
  • Web: sju.edu/it to submit a service request, search for answers, or chat with a technician
  • Walk-in: Science Center 129
  • Facebook
  • Twitter @sjuit
  • Instagram @SJU_IT