On August 24th, the Office of Information Technology (OIT) released our new Information Technology Service Management (ITSM) tool. This tool provides members of the SJU community with a new way of managing technology service requests and provides a customer-facing side of OIT that we have not previously been able to provide.
In an effort to make our services more available and transparent to the SJU community, we are now utilizing a Service Catalog.
Our Service Catalog is a comprehensive list of all SJU technology resources and offerings, with a customer-facing view from which you can browse and request services, reports issues, and review articles to help answer common questions.
The Service Catalog will eventually become the primary means of requesting technology assistance from OIT. We are in the process of phasing out the use of our current email, email@example.com (this also includes firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, or any other email addresses you are currently using to submit service requests). Should you chose to submit a service request via email, a technician will reach out to let you know how to access and use the Service Catalog.
Customers will always be able to contact OIT at 610-660-2920, 24 hours a day, 7 days a week and our walk-in services will not be changing.
Over the next several months, you can expect further communication and tips on utilizing the new tool effectively. We are excited to hear feedback from the community. If you have questions, comments, or concerns, please contact the TSC.
As always, we welcome your feedback as we continue to make improvements to this tool. If you have any questions about how to use our Service Catalog or where to find a specific service, please contact the TSC at 610-660-2920.