IT News – We have a Service Catalog!

The Office of Information Technology (OIT) is excited to announce the release of our new Service Catalog!  We’ve spent about a year working on this project and we are very proud of it.

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What’s a Service Catalog, you ask? Well, a Service Catalog is a comprehensive, organized collection of all IT related services offered to Faculty, Staff, and Students at SJU.  With our new Service Catalog, you can learn about the technology services available, feel empowered to resolve technology issues on your own, and request technology assistance for those services that you just can’t seem to resolve.

For example, you need to reset your SJU password.  In the Service Catalog, we have an article dedicated to that service as well as clear instructions on how to reset your password. If, for some reason, you still have trouble, you can request assistance right there from the same screen.

 

password reset

Along with the Service Catalog, we have a brand new Knowledge Base which has hundreds of articles pertaining to the questions we receive on a daily basis in OIT.  We’ve organized the Knowledge Base to be user friendly and match the layout of the new Service Catalog.  If you can’t find the answer to a question in our Knowledge Base, just jump over to the Service Catalog and request assistance.

 

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Over the next few months, we will continue to work on enhancing the services and knowledge articles available to you and eventually phase out the use of our current email, techhelp@sju.edu.  Once we are confident that all services can be requested via the Service Catalog, we will disable use of that email address and all service requests will be submitted by customers through our Service Catalog.

If you have any questions about the Service Catalog or how it works, please give us a call at x2920.  Better yet, stop in and visit us in SC129.  We look forward to your feedback!