Network and Blackboard Outages: July 3rd & July 5th

We would like to inform you of two important upgrades being performed by the Office of Information Technology (OIT) and Academic Technology and Distributed Learning (ATDL) over the July 4th weekend.


On Friday, July 3rd, OIT will perform an upgrade to the software on our core network routers.  This important work has been scheduled for July 3rd because it is a University holiday and the impact on the user community should be lessened.  Access to network services such as Blackboard Learn, Gmail for students, Zimbra, The Nest and Banner will be affected between 7am and noon.   While you may be able to access these services during the upgrade, periodic service interruptions should be expected.  For faculty teaching online courses, it is strongly recommended that you not schedule any Collaborate sessions with your students during the 7am-noon time frame.


The second upgrade will occur on Sunday, July 5th from 5-11am and will affect the Blackboard Learn system.   Last week, ATDL announced that the summer upgrade of the Learn software would take place on Sunday, June 28th.   After the announcement, ATDL was informed that the Learn system will be needed by advisors for Freshman Orientation and registration.  Because of this conflict, the upgrade was pushed back one week.   Please consider this outage window when planning your online course activities.  If you would like to become acquainted with the new version of Blackboard Learn, ATDL has created a preview site that will be available until July 6th.  Please feel free to make changes and test within the preview environment.  None of the changes made on the preview site will be carried over to the live environment.


This communication has been sent via email to Summer II students, as well as all SJU employees with a reminder to plan any online coursework around these two outage windows.  It will also be posted to the Learn site.


There are very few windows to perform these major upgrades without impacting our user community.  We hope you will be able to plan around these necessary services interruptions over the July 4th weekend.  If you have any questions or concerns about these outages please let me know, or you can contact the Technology Service Center.
We very much appreciate your cooperation and patience while we perform these essential upgrades.


Enjoy the holiday weekend!