1.) You keep saying portlet. What is a portlet?
Portlets are the small sections within pages. A portlet usually contains several items that fall under a particular topic. For example, Registration Tools or Financial Literacy.
2.) What is a page?
Pages in The Nest are basically the tabs you see across the top when you log in. As a student you will have the following pages:
Classes & Registration
Tuition & Aid
3.) What is a quicklink?
Quicklinks are the tiny icons at the top of the Home page when you log into The Nest. They are designed to represent the tools you access most frequently within The Nest. Clicking a Quicklink will take you directly to that tool or section. Your Quicklinks may include:
4.) Where do I find my courses in The Nest?
In The Nest, you will no longer see a page called “My Courses”. Based on feedback we received from SJU students, we have created a page called Classes & Registration. At the top of this page, students will find direct links to Blackboard Learn where they can access their courses. Additionally, the Classes & Registration page contains direct access to Hawk Central resources, Registration Tools, Exam Schedules, Student Grades, and graduation information.
You can also access your course via the Blackboard Learn quicklink on the Home Page.
5.) How do I pay my tuition?
Similar to the Classes & Registration page, we’ve created the Tuition & Aid page based on student feedback. The entire Tuition & Aid page is dedicated to your financial matters as a student. Check your account balance, review your work study balance, accept financial aid, and get educated on financial literacy all in one location. Do you still have questions after visiting the Tuition & Aid page? Contact Hawk Central directly from a portlet on the page. They are happy to assist.
6.) Where are the university announcements?
University Announcements have been replaced by Nestlist. Nestlist serves as the new SJU classifieds. In Nestlist, you can post about campus events, items for sale, classes, and more.
In the event of a true university emergency, the notification will be displayed prominently at the top of The Nest.
7.) Now that I’m done finding my courses and paying for my tuition, where is the fun stuff?!
We have designed the Campus Life page to be the social center of The Nest. Here you will find links to sports on campus, Radio 106.1, events hosted by Student Life, NestFlix, the Chapel schedule, and of course SJU’s official Facebook, Instagram, and Twitter (if you don’t follow those three things, you’re missing out).
8.) I clicked a link and was given a “Session Expired” error. What do I do?
Clear cookies, cache and restart browser
If you have gotten this error at some point while working in The Nest, you simply need to clear your browser’s cache. Find your browser below with instructions on how to do so:
To check what version of Internet Explorer you are using, go to Help – About Internet Explorer.
If you are using Internet Explorer (11.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.
If you are using Internet Explorer (10.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and website files and Cookies and website data. Hit Delete.
If you are using Internet Explorer (9.0), you will go to Tools – Delete Browsing History and check the boxes for Temporary Internet Files and Cookies. Hit Delete.
If you are using Firefox version (3.0) or earlier, please update your browser by going to www.mozilla.com
In Firefox 30, click on History – Clear Recent History. Choose the time range of Everything. Make sure at least the top 5 boxes are checked and hit Ok.
Click on the three horizontal lines in the upper right hand part of the browser. Click on settings. Click on “Show advanced settings…” at the bottom of the page. Under privacy click on “Clear browsing data”. Check the boxes for “Cookies” and “Cached images and files”. Finally click “Clear browsing data”.
Safari 7.0 – MAC OS
Go to Safari – Preferences. Click Privacy then click Remove All Website Data…click Remove Now.
9.) Why did we make the switch to The Nest?
We wanted to launch a stable, content-rich portal running the latest version of the Luminis software, which is owned by Ellucian. Our old portal, MySJU, was running on legacy software, which is discontinued by Ellucian support. This project was created to address that issue by upgrading old outdated hardware and software in order to implement a secure, dynamic environment that provides students, faculty and employees with a single point of access to web services customized to their university account.
10.) Could you give me more information about The Nest project?
The new portal project was first introduced to campus in Fall 2013; campus community participated in “Name the Portal” contest In October 2013. Over 800 responses were submitted and The Nest was ultimately voted the winner.
The Office of Information Technology successfully launched the pilot of The Nest (with MySJU in parallel) on 3/17/14. The main focus of the pilot was on enhancing the student experience. Additional features and content for faculty and employees were added during Phase 2, which began in April 2014 and will finish up this month. Phase 2 also including removing access to the old MySJU portal, which was accomplished on 1/7/15.
The project team has weekly meetings and our main focus is on creating a better user experience for all students, faculty and employees. We engage departments around campus and meet with faculty, staff and students to hear what they would like to see in a portal. If you would like to be included in any future meetings, please email The Nest project manager, Lauren Adams (email@example.com).
11.) What’s next for The Nest?
While we are excited to deliver a new portal to the university, we are not done yet! Phase 3 will start in February. Some of our initial objectives are to better enhance the content by soliciting feedback as well as continuing to improve the user experience.
12.) Where do I go if I need help/ cannot find something/ have additional feedback?
If you have questions, comments, concerns about The Nest – contact us! You can reach us via email at firstname.lastname@example.org, by phone at 610-660-2920, or in person at the Technology Service Center in the Science Center, room 129. We also have an active social media presence so if you would rather Facebook or Tweet us, please do so.
www.facebook.com/sjutsc or @sjuit