Network Outage: August 26th

The Office of Information Technology would like to provide some information on the network issues that we experienced across campus this morning.  From approximately 9:00am until 11:00am, we experienced intermittent internet connectivity issues across campus.  While having an internet disruption of this nature is never acceptable, we are particularly sorry that this took place during our first week of classes.

 

Yesterday afternoon, our Networking team began noticing a spike in network utilization.  We were still working on resolving this issue today, around 9:00am, when traffic increased again and the network became unstable.  At that time, we needed to remove a particular wireless network from all campus routers.  By doing so, we were able to resolve the connectivity issues.

 

We have now repaired all network switches and access points that were affected by this outage. Once again, we apologize for this disruption and thank you for your patience!

 

If you have any additional questions about this outage, please contact the TSC at techhelp@sju.edu or x2920.  In the event of future outages please be sure to check Twitter @SJUIT for frequent status updates.