You Suggest, We Respond

Here are the suggestions for the Library that we received between November 20, 2008 through January 30, 2009, along with the Library’s responses.

Please note that due to the variety of demands on the Library we will not necessarily be able to act on all suggestions.

More frequent cleaning of the bathrooms was requested by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  The housekeeping staff has been contacted about these concerns. 

Too much heat was commented on by 2 patrons
Assistant to the Library Director, Marian Courtney, replies:    We have been working diligently with Facilities Management to resolve uncomfortable temperatures in the library in a timely fashion.   Our HVAC system is complex, requiring investigation and adjustment by the mechanics to resolve any problems.  We will continue to monitor the temperature and work on keeping it within relatively comfortable levels. 

The cold water in the faucets was commented on by 1 patron
Assistant to the Library Director, Marian Courtney, replies:    When there is no heat, the library does not have hot water.  When the weather is cold and the heat is on the hot water can run out quickly. 

Noisy reading lights were commented on by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  Facilities management has been notified. 

For the above building issues, please contact Marian Courtney (mcourtne@sju.edu) if the problems persist.

Light “on top” in some places was requested by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  It is not clear exactly what location needs more light.  We are aware of two dim areas on the third floor.  Replacing some of the opaque glass (Kalwall) along the back wall with clear glass would let in more light, but is costly.   This comment is being passed on Associate Director for Public Services and Programming, Anne Krakow (akrakow@sju.edu).

The inconvenience of the Café hours for University College students was commented on by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  The hours of the café are determined by Aramark, which plans to keep the same hours for the foreseeable future.  I will pass your comment on to Associate Director for Public Services and Programming, Anne Krakow (akrakow@sju.edu).   To see about lobbying for better services for UC students in general at Saint Joseph’s University, you should contact University College directly.

More headphones were requested by 1 patron
Associate Director for Public Services and Programming, Anne Krakow replies:  We are looking into purchasing a few more good substantial headphones.

One request was made for the newest flash player to be installed in all computers
Information Systems Librarian, Marvin Weaver, replies:  We have requested this from the IT Department.

Low wireless connectivity in some spots was commented on by 1 patron
Information Systems Librarian, Marvin Weaver, replies:  Upgrading our wireless is a project that we are working on with the IT Department.  While we hope to have better service soon, we are unsure as to an exact timetable for the project.

More care of students was requested by 1 patron
Library Director, Evelyn Minick, replies:  I hope to get more information from this individual so we could address their concern.

Thanks to all who took the time to give us your input regarding Drexel Library resources and services.

And thanks to Sarah B. and Dan H. for monitoring the Suggestion Box and collecting the responses.