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Posts Tagged ‘suggestion box’

You Suggest, We Respond

Here are the suggestions for the Library that we received between November 20, 2008 through January 30, 2009, along with the Library’s responses.

Please note that due to the variety of demands on the Library we will not necessarily be able to act on all suggestions.

More frequent cleaning of the bathrooms was requested by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  The housekeeping staff has been contacted about these concerns. 

Too much heat was commented on by 2 patrons
Assistant to the Library Director, Marian Courtney, replies:    We have been working diligently with Facilities Management to resolve uncomfortable temperatures in the library in a timely fashion.   Our HVAC system is complex, requiring investigation and adjustment by the mechanics to resolve any problems.  We will continue to monitor the temperature and work on keeping it within relatively comfortable levels. 

The cold water in the faucets was commented on by 1 patron
Assistant to the Library Director, Marian Courtney, replies:    When there is no heat, the library does not have hot water.  When the weather is cold and the heat is on the hot water can run out quickly. 

Noisy reading lights were commented on by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  Facilities management has been notified. 

For the above building issues, please contact Marian Courtney (mcourtne@sju.edu) if the problems persist.

Light “on top” in some places was requested by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  It is not clear exactly what location needs more light.  We are aware of two dim areas on the third floor.  Replacing some of the opaque glass (Kalwall) along the back wall with clear glass would let in more light, but is costly.   This comment is being passed on Associate Director for Public Services and Programming, Anne Krakow (akrakow@sju.edu).

The inconvenience of the Café hours for University College students was commented on by 1 patron
Assistant to the Library Director, Marian Courtney, replies:  The hours of the café are determined by Aramark, which plans to keep the same hours for the foreseeable future.  I will pass your comment on to Associate Director for Public Services and Programming, Anne Krakow (akrakow@sju.edu).   To see about lobbying for better services for UC students in general at Saint Joseph’s University, you should contact University College directly.

More headphones were requested by 1 patron
Associate Director for Public Services and Programming, Anne Krakow replies:  We are looking into purchasing a few more good substantial headphones.

One request was made for the newest flash player to be installed in all computers
Information Systems Librarian, Marvin Weaver, replies:  We have requested this from the IT Department.

Low wireless connectivity in some spots was commented on by 1 patron
Information Systems Librarian, Marvin Weaver, replies:  Upgrading our wireless is a project that we are working on with the IT Department.  While we hope to have better service soon, we are unsure as to an exact timetable for the project.

More care of students was requested by 1 patron
Library Director, Evelyn Minick, replies:  I hope to get more information from this individual so we could address their concern.

Thanks to all who took the time to give us your input regarding Drexel Library resources and services.

And thanks to Sarah B. and Dan H. for monitoring the Suggestion Box and collecting the responses.

Comments? Questions? Suggestions?

We’re committed to providing you with the best service that we can here at the Drexel Library, and this semester we tried a new approach to requesting feedback with a suggestion box.  We’ve passed along your comments to the right people to answer your concerns, and we’d like to share these responses with you.  Here are the suggestions from November 6-19, along with responses:

Longer Café hours were requested by 3 patrons
Library Director, Evelyn Minick, replies:  We agree!  The Library Café is operated by the Aramark Food Service.  We have been sending them our entrance numbers and requesting earlier hours during the week and hours on Friday.  We will be sure to pass on your concern.

Other beverage options in the Café were requested by 3 patrons
Assistant Food Service Director, Lauren Booth, replies:  …[regarding] the beverage selection, since we have limited … space, we chose the top selling brands and flavors to sell. I can look into incorporating some of the suggestions….

Naked Juice cost was commented on by 1 patron
Assistant Food Service Director, Lauren Booth, replies: Each year we do a price comparison for all of our items. We price other universities as well as restaurants and convenience stores. All of our prices are then approved by the University. Naked Juice is priced competitively at $3.39. We are selling it at the same price as the University of Pennsylvania. Also, Wawa sells the same size Naked Juice for $3.79.

Request that the Café accept credit cards was requested by 1 patron
Assistant Food Service Director, Lauren Booth, replies:  “We are in the process of obtaining a credit card machine for the C3.”

One patron commented that: “The staff here in the library are approachable, kind-hearted and efficient.”
Thanks, from the library staff!  We try our hardest!

We love your input, so thanks to everyone who contributed.  You’re also welcome to reply to any of the posts on this blog with questions or comments about any aspect of library service.  Keep the suggestions coming!

Thanks to Sarah Bolce and Dan Holden for managing the suggestion box, and to Sarah for compiling the responses.

SF.