Please be advised that effective April 1st, 2020, the laptop purchasing program through Saint Joseph's University has been discontinued. All purchase made and warranties will be honored and fully supported by the Technology Service Center.
These FAQs are directed to the remaining students in the program.
Yes, however the student is responsible for all shipping costs.
The better solution is to call Lenovo directly for support. The Lenovo warranty is honored internationally. Each country has its own repair center. By calling the appropriate International number, students will receive instructions on having their computer repaired.
No, you may purchase your own laptop from any vendor as long as it meets our minimum required specifications. The Technology Service Center will provide support for any laptop you bring to campus.
Yes, please login to the IT Support Portal using your SJU credentials for assistance by following this link: Wireless Access.
Wired connectivity is preferred in all cases and ensures the strongest and fastest connection possible without interruption.
The Drexel Library and Technology Service Center offer spare loaner Ethernet cables for students. In addition, the bookstore has cables for purchase.
Call the Technology Service Center (TSC) at 610-660-2920.
If you are a full-time, undergraduate student with an SJU Laptop Computer Program laptop, and your computer is sent out for repair, then yes, the TSC will provide you a loaner to keep until your computer is returned fully repaired and ready for use.
If you are not participating in the SJU laptop program but you have dropped your laptop off for service through the Repair IT program, you will also be provided with a loaner if it needs to be sent out for repair and you have agreed to have the TSC repair your system.
Microsoft Office 365
Microsoft Office is available free to SJU students. more information.
Questions? Email firstname.lastname@example.org
The HSB Laptop program offers an optional extended warranty that covers both hardware failure and accidental damage. It is strongly recommended that you purchase the warranty with the laptop.
If it is an HSB laptop purchased through the program, and you purchased the optional warranty, then yes, it is covered for the length of the warranty.
If you are bringing a laptop without a warranty, you may want to consider looking into independent insurance providers that specifically cover student purchases, These companies also offer dorm content insurance. SJU does not endorse these companies. The sites are offered for your reference only.
Windows Defender for Windows 8.1, Windows RT 8.1, and Windows 10 provides built-in protection against malware. Windows Defender is already included and ready to go.
Students may visit the Technology Service Center (Science Center 129) or www.sju.edu/it for virus protection support.
No, the wireless feature on printers cannot be used in on-campus housing. Printers must be hard-wired to computers in the dorms.