Please be advised that effective April 1st, 2020, the laptop purchasing program through Saint Joseph's University has been discontinued.
These FAQs are directed to the remaining students in the program.
Yes, however the student is responsible for all shipping costs.
The better solution is to call the Partnered Vendor directly for support. The Vendor's warranty is honored internationally. Each country has its own repair center. By calling the appropriate International number, students will receive instructions on having their computer repaired.
No, you may purchase your own laptop from any vendor as long as it meets our minimum required specifications.
Saint Joseph's University provides support for Microsoft Windows 8, 8.1 and 10. Please note that Windows 7 is not recommended. Microsoft will end support for Windows 7 in January 2020.
If you choose not to purchase the extended warranty for your laptop, which was purchased through the University then you are limited to the following:
Limited manufacturer warranty that does not have accidental damage protection
-Campus Loaner available for One-Year
-No accidental damage protection coverage without the extended warranty purchase. (Lenovo offers accidental damage protection with the extended warranties.)
-Repair IT. Have your computer serviced at the Technology Service Center for a nominal fee. Questions? Email firstname.lastname@example.org
Yes, please login to the IT Support Portal using your SJU credentials for assistance by following this link: Wireless Access.
Wired connectivity is preferred in all cases and ensures the strongest and fastest connection possible without interruption.
The Drexel Library and Technology Service Center offer spare loaner Ethernet cables for students. In addition, the bookstore has cables for purchase.
Call the Technology Service Center (TSC) at 610-660-2920.
Please take your laptop or desktop to the TSC in the Science Center Room 129.
If you are a full-time, undergraduate student with an SJU Laptop Computer Program laptop, and your computer is sent out for repair, then yes, the TSC will provide you a loaner to keep until your computer is returned fully repaired and ready for use.
If you are not participating in the SJU laptop program but you have dropped your laptop off for service through the Repair IT program, you will also be provided with a loaner if it needs to be sent out for repair and you have agreed to have the TSC repair your system.
Microsoft Office 365
Microsoft Office is available free to SJU students. more information.
Questions? Email email@example.com
The HSB Laptop program offers an optional extended warranty that covers both hardware failure and accidental damage. It is strongly recommended that you purchase the warranty with the laptop.
If it is an HSB laptop purchased through the program, and you purchased the optional warranty, then yes, it is covered for the length of the warranty.
If you are bringing a laptop without a warranty, you may want to consider looking into independent insurance providers that specifically cover student purchases, These companies also offer dorm content insurance. SJU does not endorse these companies. The sites are offered for your reference only.
HSB students who purchase through the SJU Laptop Program and purchase the optional extended warranty are covered for both hardware failure and accidental damage for the length of the warranty. The TSC also provides advanced support to these students by performing repairs and facilitating all repairs directly with the Windows Partnered Vendor. Additionally, HSB students are entitled to Loaner Laptops if their computer goes out for repair.
You are still entitled to the same benefits (warranties, support and prices) offered by the HSB program.
It is highly recommended that you purchase your HSB Laptop between May 1st and July 25th to ensure timely delivery. Orders placed after July may get caught in back-to-school rush and experience back orders and delays.
Windows Defender for Windows 8.1, Windows RT 8.1, and Windows 10 provides built-in protection against malware. Windows Defender is already included and ready to go.
Students may visit the Technology Service Center (Science Center 129) or www.sju.edu/it with virus protection support.
No, the wireless feature on printers cannot be used in on-campus housing. Printers must be hard-wired to computers in the dorms.