Lenovo has a 30-day return policy on computer equipment and accessories. However, Microsoft does not permit the return of MS Office. Software purchases are non-refundable. Please visit Lenovo website for information (www.Lenovo.com/sjulaptop)
Yes, however the student is responsible for all shipping costs.
The better solution is to call the Partnered Vendor directly for support. The Vendor's warranty is honored internationally. Each country has its own repair center. By calling the appropriate International number, students will receive instructions on having their computer repaired.
No, you may purchase your own laptop from any vendor as long as it meets our minimum required specifications.
Saint Joseph's University provides support for Microsoft Windows 7 , 8, 8.1 and 10.
If you choose not to purchase the extended warranty for your laptop, which was purchased through the University then you are limited to the following:
Limited One-Year manufacturer warranty
Campus Loaner available for One-Year
No accidental damage protection coverage without the extended warranty purchase. HP and Lenovo offer accidental damage protection with the extended warranties. Apple does not
New Fall 2014 - Repair IT. Have your computer serviced at the Technology Service Center for a nominal fee. Questions? Email firstname.lastname@example.org
You will receive an email from Absolute Software. Follow the link in the email to register
If you did not receive an email, check your Spam Folder. If you cannot locate an email from Absolute Software, contact CDW-G
The link in the email from Absolute Software will allow you to set up and install Computrace. Follow the steps provided.
Retain all Computrace registration forms and information for the length of your policy
It is important to remember that it is the user's responsibility to register for Computrace
Yes, please login to the IT Support Portal using your SJU credentials for assistance by following this link: Wireless Access.
Wired connectivity is preferred in all cases and ensures the strongest and fastest connection possible without interruption.
The Drexel Library and Technology Service Center offer spare Ethernet cables for students.
Call the Technology Service Center (TSC) at 610-660-2920. You may also e-mail them at email@example.com.
Please take your laptop or desktop to the TSC in the Science Center Room 129.
If you are full-time, undergraduate student who purchased your computer through the SJU Laptop Computer Program, then yes, the TSC will provide you a loaner to keep until your computer is returned fully repaired and ready for use. If you are not participating in the SJU laptop program but you have dropped your laptop off for service through the Repair IT program you will also be provided with a loaner if it needs to be sent out for repair and you have agreed to have the TSC repair your system.
New - FALL 2014
Microsoft Office is available free to SJU students. more information.
Questions? Email firstname.lastname@example.org
The Windows systems include an Ethernet cable and lock.
The HSB Laptop program offers an optional extended warranty that covers both hardware failure and accidental damage. It is strongly recommended that you purchase the warranty with the laptop.
If it is an HSB laptop purchased through the program, and you purchased the optional warranty, then yes, it is covered for the length of the warranty.
If you are bringing a laptop without a warranty, you may want to consider looking into independent insurance providers that specifically cover student purchases, These companies also offer dorm content insurance. SJU does not endorse these companies. The sites are offered for your reference only.
HSB students who purchase through the SJU Laptop Program and purchase the optional extended warranty are covered for both hardware failure and accidental damage for the length of the warranty. The TSC also provides advanced support to these students by performing repairs and facilitating all advanced repairs directly with the Windows Partnered Vendor. Additionally, HSB students are entitled to Loaner Laptops if their computer goes out for repair.
You are still entitled to the same benefits (warranties, support and prices) offered by the HSB program.
It is highly recommended that you purchase your HSB Laptop between May 1st and July 25th to ensure timely delivery. Orders placed after July may get caught in back-to-school rush and experience back orders and delays.
For Windows computers, students should install Security Essentials at this link: http://windows.microsoft.com/en-us/windows/security-essentials-download
For Apple computers, students should install iAntivirus at: http://www.iantivirus.com/index2/?s_tnt=46939:23:0
Students may visit the Technology Service Center (Science Center 129) or www.sju.edu/it for help with these installs.
No, the wireless feature on printers cannot be used in on-campus housing. Printers must be hard-wired to computers in the dorms.