Are You Suddenly Unable to Get Email on Your iPad?

ipad21SJU’s wireless network utilizes enterprise security protocols that require you to authenticate with a valid SJU username and password. If you return to campus with your iPad and discover that you are unable to get email, it is likely you are not authenticated on sjuwireless, even though the iPad’s wireless network icon may indicate that you successfully reconnected.

Try launching Apple’s Safari web browser to see if you can successfully load any web pages. If loading web pages fails, follow these steps to get reconnected:

  1. Return to the iPad desktop and launch Settings.
  2. Tap “Wi-Fi” in the left column and look for sjuwireless in the list below “Choose a Network…”
  3. Tap the “>” symbol to the right of sjuwireless.
  4. Tap the “Forget this Network” banner, then click “Forget” to disconnect from the network.
  5. Tap sjuwireless in the Choose a Network… list, enter your SJU Username and Password and tap Join.
  6. Tap the Accept button at the Security Certificate prompt.

Head back to the iPad desktop and launch Safari to verify loading a web page works, then try launching Mail. Look for the “Checking for Mail…” message at the bottom of your Inbox or Mailbox window to see the status change to “Updated” with the current date and time.
If Mail still fails to connect to the server, follow these steps to reset your account:

  1. Return to the iPad desktop and launch Settings.
  2. Tap “Mail, Contacts, Calendars” in the left column.
  3. Look in the list of Accounts on the right side and tap on your sju.edu account
  4. Tap the “Account” banner
  5. Delete and re-enter your password and tap “Done”to verify your account information. You will receive an alert if your name or password is incorrect.
  6. Tap “Done” to close the Account window.

Return to the iPad desktop and launch Mail and watch for the “Checking for Mail…” message which may persist for several minutes depending on the amount of mail you have.

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